**** ***** ***, *** **** CA USA ***** ** Leslie Dwyer Street Forde ACT Australia 2914

Telephone Australia: +61-421-***-***, USA +1-877-***-**** or email: acy8y6@r.postjobfree.com

David@LinkedIn

Technical expertise, business acumen and a true passion for achieving results characterises personal performances over an impressive 35+ years, progressing from Technical Engineering through to Project Director level roles. As a skilled consultant and noted business partner, able to design and deliver appropriate strategies that maximise and enhance telecommunications with a hands on approach and focus on improving productivity, reducing costs, enhance communications and increasing profitability

Project Directorship

Snr Operations Management

Infrastructure Design

PMBOK and Prince 2 Frameworks

Change Management

ITIL Certified

Budget Management

Microsoft Project - Advanced

Cost Containment

National Project Rollouts

Contract Negotiations

Vendor Management

AIPM Practising Project Director

Staff Management & Training

Buildings Infrastructures

SELECTED ACCOMPLISHMENTS

Senior Project manager, Airservices Australia Transition to centralised IP Telephony Platform for 39 regional locations. – project value $10M

Senior Project Manager, SingTel Optus transition to IP Telephony platform for Contact Centre integration as part of a full managed service implementation for the Australia Taxation Office for 55 regional locations – project value $250M

Project Director, SingTel Optus provision of full Managed Services and Communications for the Dept of Immigration – project value $25M.

Project Managed the Boeing / Dept of Defence contract to rollout out a national enterprise management IP network for voice system maintenance administration, call centre applications and IP deployment across 230 sites.

As Sr. Telecommunications Analyst, managed and supported a full Interactive Intelligence CTI Call Centre solution for PeopleSoft Australia, giving the Asia Pac region 24 hr support inclusive for all EMEA and North America call centres.

Delivered full PABX compliance management and upgrade solutions for the NSW Police, working from initial requirements through to delivery.

PROFESSIONAL EXPERIENCE

ACI Professional Services P/L /Able Communications International P/L Sept 1997 to Present

Able Communications International (changed to ACI Professional Services Sept 2013) is a solely owned and operated telecommunications consulting company providing professional services to the IT/Telecommunications industry.

DIRECTOR / PROJECT EXECUTIVE

Founder and Director of ACI Pro Services / Able Communications, working with Government and major Commercial organisation with devising strategies to improve productivity, reduce cost, and increase profitability for customers through best utilisation of IT&T infrastructure and services.

Directed and managed projects from consultation through to delivery including infrastructure design, tendering of contracts, managing vendor agreements, budget management, and compliance and service level reviews.

Led a 2.5 year contract with NSW Police Services to rollout a major PABX compliance management and upgrade solutions, working from initial requirements through to delivery.

Project managed Data Link/Voice-Bridge applications for James Hardie Building Systems and for chains of the Plaza Marriott Hotel and the Hyatt Hotel.

Managed a JV contract in partnership with Phoenix Consulting Services to de-commission PABX ISDN services to individual Common Carrier service for 206 private units plus administration facilities for the Observatory Tower, Sydney.

Held the position of Facilities Installation Engineer for Reynolds & Reynolds in Melbourne, Adelaide, Perth, Brisbane and Gold Coast

Completed a full consultation on building Facilities for Antmond Pty Ltd including further scope for project managing a live cutover of voice and data facilities and co-ordination of all vendors.

Other major engagements indicated as contract below.

Australia Capital Territory Government – Shared Services ICT Sep 2016 - Current

Shared Services ICT provides ICT Services to the whole of the ACT Government inclusive of the following Directotates, Treasury, Education, Health, Environment, Justice, Transport and City Services.

SNR PROJECT MANAGER (contract)

Engaged for the the business transition of the obsolete MAZE administration system with a state of the art Sentral Schools Administration syste. For the Education Directorate of ACT Government. This transition in vovels 87 schoools and over 40,000 students, teachers and administrative users. Utilising the first of it’s kind in the ACT Gorenment environment the system is integrated within a Microsoft Azure environment which is also being delivered by the project. Responsibility for both business and technical integrations and delivery. Estimated value approximately $10M AUD. Responsibilities included but not limited to:

Manage a range of business projects, often concurrently, in accordance with recognised project management methodologies to deliver a quality outcome within agreed tolerances.

Ensure business need is articulated and mapped to technical solutions using formal agreed business analysis processes.

Document and develop essential project artifacts, including business cases, project plans, tender documentation and general status reports, both scheduled and ad hoc.

Employ sound project management principles and practices, including financial management, to ensure projects deliver planned outcomes.

Pricewaterhouse Coopers July 2016 – Sep 2016

PwC (PricewaterhouseCoopers LLP) is the second largest professional services firms in the world. It operates in 757 cities across 154 countries and has more than 163,000 employees worldwide. Its consulting services include strategy, performance improvement, human resource services, business recovery, corporate finance, business valuation, crisis management, actuarial and insurance management solutions, and political risk assessment.

Consltant/SME (contract)

Short term contract providing Consulting and Project Management support services to the PMO environment for the Australia Department of Defence Infrastructure Transformation Program (ITP). End User Computing stream.

Document provision, risk, issue and interdependency analysis and update for high-level program and organisational management consumption. SME for Unified Communication as part of the Terrestrial Communications stream.

Airservices Australia Dec 2012 – April 2016

Airservices is a government-owned corporation providing safe, secure, efficient and environmentally responsible services to the aviation industry. Airservices manage air traffic operations for over 80 million passengers on more than four million flights every year.

SNR PROJECT MANAGER (contract)

Engaged by Airservices Australia as SR Project Manager for development and planning for the replacement and upgrade of voice services systems at end of life to an Alcatel Omni VoIP and Contact Centre. Approximately 39 facilities nationally were successfully transitioned. VST Project estimate approx. $10m.

Development and implementation of the Planning Phase Plan addressing the requirements identified in the Project Investment Proposal.

Delivery of detailed Project Management plans schedules and budgets and other Project Management products.

Delivery of Technical and Specialist requirements, plans, designs, specifications, addressing project requirement for, among other things, Safety, Procurement, Systems Engineering, Operations, Asset Management, Training, Environmental Management and Transition.

Analysis of costed options for solution and delivery/transition approach.

Development of acquisition strategy, and request for quotes and tenders for products and services required for project delivery

Supporting delivery of the Business Case for approval for the proposed project delivery budget.

Successful transition of 39 Airport and Administrative facilities across Australia

SingTel Optus Group March 2012 - Dec 2012

SingTel Optus group is a leading Australian Telecommunications Carrier Services company providing managed services, systems integration, unified communication, collaboration solutions and content management services.

PROJECT DIRECTOR / SNR PROJECT MANAGER (contract)

Engaged as SR Project Manager for the Department of Immigration (DIAC) national network refresh project.

Responsible for national deployment of over 1000 end of life network devices and coordination of all streams of service engagement. Project estimate approx. $10m.

Civil Aviation Safety Authority (CASA) July 2011 - Jan 2012

This is the Australian Government service which monitors and controls the private and commercial airways in Australia.

SNR PROJECT MANAGER (contract)

Engaged to provide the tender and start of implementation process of national Network Remediation and the national upgrade of the VOIP and Contact Centre Services.

Provided detailed schedules and steps for Tender submittals and evaluations for projects.

Defined roles and responsibilities within the projects.

Coordinate and direct project budget ($1.5m) and oversee project deliverables across a national geographic area.

Collaborate closely with the PMO and working with all stakeholders to confirm and review project deliverables and higher level issue resolutions.

Ensure controls for all works undertaken by 3rd party teams adhere to compliance and policy requirements and are in line with contract terms and SLA agreements.

Singtel Optus Group Aug 2007 - June 2011

SingTel Optus group is a leading Australian Telecommunications Carrier Services company providing managed services, systems integration, unified communication, collaboration solutions and content management services.

PROJECT DIRECTOR / SNR PROJECT MANAGER (contract)

Initially appointed to support Alphawest with a number of project management strategies and pre-sales support before moving into the position of Project Director on the Singtel Optus; Department of Immigration National Managed Services and Communications upgrade. Provided Snr PM Role to SingTel Optus as part of the national Australia Tax Office Managed Services rollout team.

Set the project strategy and project infrastructure model to successfully integrate this first-of- its- kind “Managed Services and Communications” project for Alphawest section of Sign Tel.

Coordinate and direct project budget ($25m) and oversee project deliverables across a national geographic area.

Collaborate closely with the PMO Manager for Sintel Optus and Project Director for the Dept of Immigration, working with all stakeholders to measure and review project deliverables and higher level issue resolutions.

Ensure all works undertaken by Singtel Optus teams adhere to compliance and policy requirements and are in line with contract terms and SLA agreements.

Direct project management for the National Voice over Internet component of the project.

Support Singtel Optus with project management, bidding and tenders for other works which included; Medicare, Australian Communications and Media Authority and Department of Defence.

Various contracts Jan 2004 - Aug 2007

SENIOR PROJECT MANAGER

Completed two long term contracts with the following clients:

Boeing Australia / Australian Department of Defence (contract - Jan 06 to Aug 07):

oProject managed the implementation of a national enterprise management ip network for voice system maintenance, call centre applications and VoIP deployment across 230 defence sites.

oManaged a series of individual voice system refresh projects at bases and establishments throughout the country, resulting in cost reductions and a more robust communication solution.

Fujitsu Australia/ Australian Department of Defence (contract - Jan 04 to Dec 05)

oHeld the position of National Sr. Project Manager all DOD telecommunications projects

o Led the replacement of 28 PABX systems at Australia Department of Defence facilities in the Canberra Australia region with a budget of $8M.

PeopleSoft Australia Nov 2002 - Nov 2003

PeopleSoft's product suite was based on client-server architecture, human resource management systems (HRMS), customer relationship management (CRM), manufacturing, financials and enterprise performance management

SENIOR CTI / TELECOMMUNICATIONS ANALYST

Appointed to oversee the development of all voice-telephony, call centre, wireless communications and audio/video conferencing operations for Asia Pac region including a 24x7 international call centre program which was shared across Sydney, Canada and Amsterdam

Provided Interactive Intelligence CTI (Computer Intelligence Interface) Call Centre support from Asia Pac region allowing 24 hr support for EMEA and North America call centres.

Integrated a comprehensive disaster recovery routing solutions for Call Centre Support services.

Completed facility and vendor contract audits and utilized information for implementation of local database for billing analysis and to provide set levels for contract negotiations.

Managed regional carrier and vendor contract implementation and negotiations resulting in both local and regional telephony service implementations.

Engineered and designed voice communications applications and Siemens PBX support facilities resulting in streamlined communications and applications

Documentation and implemented operational procedures that enabled improved productivity and efficiencies.

PRIOR APPOINTMENTS INCLUDE:

Senior Project Manager – Australian Shopping Network, 2000

Manager Technical Operations Asia Pacific Region – VoiceTel Australia, 1994 to 1997

Project Engineer, Technician, Communications Technician etc – various organisations (based in the US), pre 1991

QUALIFICATIONS & ACCREDITATIONS

Certifications:

PMI PMP

AIPM CPPD (IPMA recognised)

ITIL V2

PRINCE2

PMI ACP (Training Certification)

PMP Bootcamp

Microsoft Project

IP Centrex Implementation

Fujitsu/Tadiran Coral IPX 4000 and IPX 800 PABX I & M

ACA (Austel) BCL

Arcserve Administration

Centigram Specialist up to level 6.1

Voice-Tel 486/5.02 Upgrade/Application

Centigram I & M-1, / I & M-2

CISCO Routers (formal training )

Qualifications:

Diploma of Project Management (Canberra Institute of Technology)

Advanced Diploma of Project Management (Bayley and Associates)

Security Clearances (Australia):

Airservices Australia (ASA) – Airside Baseline

Civil Air Safety Authority (CASA) – Protected

Australia Taxation Office (ATO) - Highly Protected

Department of Immigration and Citizenship(DIAC) – Protected

Department of Defence (DOD) – Baseline (Current)

New South Wales Police Service (NSWPS) - Protected

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