Mental Health Customer Service

Priscilla Berardo

South Florida

954-***-****, acy8w6@r.postjobfree.com

Substance Abuse/Mental Health Counselor

Motivated and efficient professional, enjoy working with the public and dedicated to high quality customer service. Goal-driven, responsible, and able to work effectively with team members.

Professional Strengths:

Effective Communication

Computer Literate/Data Entry

Active Listening

Effective Time Management

Managing Conflict

Detail-Oriented

Organized and Self-Disciplined

Multitask

Substance Abuse Counselor

Sunrise Detox, Fort-Lauderdale (July 2016-Present)

Evaluate individual needs for recovery

Conduct individual and group counseling sessions

Record interventions and interactions with patients, families and community agencies in progress notes of patients’ charts.

Coordinate discharge planning for assigned patients

Complete appropriate documentation in charts, treatment plans, discharge summaries, and clinical progress.

Participate in interdisciplinary staff meetings with other professional staff members, doctors and counselors to discuss evaluate and develop treatment plans.

Intake Coordinator

House of Hope/Stepping Stones, Fort-Lauderdale, FL (February 2016-July)

Screen referrals to determine eligibility for admission into treatment program

Determine appropriate program type for each client

Complete clients’ biopsychosocial assessments

Complete Locus Assessment and ASAM criteria assessments for clients

Complete all intake documentation within 24 hours

Communicate with community referral sources and court system to schedule new intakes

Sales Partner

Brighton Collectibles, Miami, FL (November 2014-February 2016)

Identify prices of merchandise, and compute bills using cash registers

Maintain knowledge of sales, promotions, and policies regarding payment/exchanges

Receive, open, and arrange sales floor merchandise

Customer Service Representative/Adoption Counselor

Humane Society of Broward County, Fort-Lauderdale, FL (June 2013-October 2014)

Counseled patrons in selecting a pet that fits their lifestyle

Educated potential adopters about the responsibilities of pet ownership

Answered all public telephone calls in a professional manner and transferred inquiries to the proper department.

Mental Health Counselor

Oasis Detox, Sunrise, FL (October 2012-June 2013)

Provided individual counseling to adults suffering with substance abuse/addiction and other mental health issues.

Monitored and documented clients’ progress.

Consulted with physician, psychiatrist, and other mental health professionals as required.

Mental Health Counselor

Growth and Healing Wellness Center, LLC, Fort Lauderdale, FL (May 2012-November 2012)

Provided individual, couples, family, and group counseling.

Provided counseling for a variety of mental health issues (depression, anxiety, children’s behavioral issues, trauma, substance abuse, marital issues, eating disorders, etc.).

Documented clinical progress.

Sr. Community Behavioral Health Practitioner

Our Children Our Future, Inc., Hollywood, FL (July 2011-May 2012)

Provided individual, family and group mental health counseling at home, in school or office-based.

Completed relevant forms as necessary (CFARS, FARS, Outcome, CBCL, Connors, service tickets, etc.).

Demonstrated clinical proficiency in treatment planning and documentation of goals and objectives.

Determined clients’ need for assessment of co-occurring disorders.

Intern

Children’s Home Society, Tallahassee, FL (June 2010-April 2011)

400 hours of direct client contact-supervised by Leanna Kobrin, LMHC

Provided individual counseling to children and adults/family counseling.

Co-led children’s ADHD group counseling.

500 indirect hours of experience

Facilitated in psychological assessments (MHO and CFARS evaluations).

Completed biopsychosocial assessments.

Updated individual treatment plans and managed client documentation.

Receptionist

Florida State University Housing Office, Tallahassee, FL (June 2007-October 2008)

Assisted the needs of the residents.

Managed and delivered mail; Managed files for residents moving in and out of the halls.

Provided information resources and hall tours for students and families.

Responded to and documented emergency situations.

Education

Florida State University, Tallahassee FL

M.S./Specialist’s degree (May 2011), Major: Mental Health Counseling-GPA 3.9

Florida State University, Tallahassee FL

B.S. in Psychology (May 2009), Major GPA: 3.9 (Magna Cum Laude)

Research Experience

Florida State University-Directed Independent Study in clinical psychology, for anxiety studies under Doctor Brad Schmidt’s supervision.

Florida State University-Directed Independent Study in social psychology, for goals and cognitions under Doctor Jon Maner’s supervision.

Certifications and Trainings

National Certified Counselor: # 282410

Attachment Difficulties, Childhood Trauma, and Reactive Attachment Disorder Seminar

Trauma-Focused Cognitive-Behavioral Therapy Training

TF-CBT with Childhood Traumatic Grief Training

Children’s Functional Assessment Rating Scale Training

Activities and Skills

Psi Chi-The National Honor Society in Psychology

The National Society of Collegiate Scholars

Bilingual in French

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