DESMOND SAMUEL

**, ******* ******, ****- *****.

Lagos-state, Nigeria.

Tel: +234 (0-703*******

Email: acy8v1@r.postjobfree.com

PERSONAL SUMMARY

Sex: Male.

Place of birth: Lagos state

Marital Status: Single.

Languages: English & Yoruba.

Religion: Christianity

State of Residence: Lagos State

Nationality: Nigerian.

I have a positive working culture, always at the forefront of housekeeping operations and can be relied upon to provide an excellent cleaning service that is seamless from beginning to end. I have built up a reputation for doing the right thing at all time and have a responsive style of management that is based on competence, integrity and compassion. Right now I have a strong desire to work in a progressive environment and would like to join a company who is not just looking for anyone but for someone special. During my career, I have taken on many frontlines, client facing roles where I have been called upon to use a wide range of customer service skills. I possess a coordinated approach to housekeeping and will do everything in my power to create a place where people feel relaxed, comfortable and able to unwind. I am looking to join a company that will constantly provide me with new challenges and help me to grow and improve my competencies.

CAREER OBJECTIVE

To enhance the aspiration of the organization by contributing substantial solution to her challenges.

Professional alignment with a reputed hotel in a position that will benefit from my hospitality skills and commitment to my profession.

To get hold of a position where a strong dedication to the total satisfaction of customers and a high degree of eagerness can be completely utilized.

To express my hospitality skills and organizational abilities.

EDUCATION

Feb. 2014- Oct. 2015 Diploma in Hospitality Management.

Moshood Abiola Polytechnic, Abeokuta, Ogun-State, Nigeria.

National Diploma programme combining theory, practice and technologies of housekeeping management, customer service management, food and beverage service and production, front-office management and accommodation operation.

March 2008- Sept. 2008 MP Visions Computer College, Ikeja-Lagos.

Desktop Publishing.

Sept. 2006-July 2008 Prismoni Comprehensive High School, Ojodu, Lagos.

West Africa senior secondary school certificate examination (WASSCE)

National examination council (NECO)

CAREER HISTORY

Feb. 2016 till date Four Points by Sheraton,

Marriott + Starwoods group.

Oniru Chieftaincy Estate, Victoria Island, Lagos- Nigeria.

Post Held: Housekeeper/ Room Attendant.

Duties

Servicing bedrooms to the required standard, using equipment and cleaning materials like R1- Toilet cleaner, R2- Room care/ multipurpose cleaner, R3- surface/glass cleaner, R4 for Furniture, R5- Air Fresher, R6-Stainless cleaner, D7- Rust Remover.

Vacuuming carpets and mopping tiled floors.

Supply & replenish essential toiletries and breakfast items.

Providing an efficient and comprehensive housekeeping service.

Ensuring that repairs are reported and carried out as quickly.

Completing daily, weekly and monthly cleaning schedules.

Removing any broken or damaged furniture.

Economical and safe use of housekeeping supplies and equipment.

Disposing of rubbish from rooms, taking it to the skip.

Safeguarding all guest and hotel property.

Managing materials costs & minimizing wastage.

Maintaining an organized system for the storage & ordering of household materials.

Maintaining guest confidentiality at all times.

Approaching guests in an attentive, friendly, courteous and service-oriented manner.

Maintaining key control.

Maintaining a high standard of personal appearance and grooming.

Complying with all health and safety standards.

Being fully aware of and complying with hotel’s rules and regulations.

Nov. 2014- Feb.2015 De-Renaissance Hotel, Lagos- Nigeria.

Student Industrial Work Experience Scheme (SIWES)

Post- Held: Trainee.

As a trainee, I worked in close association with different

departments in the hotel and assisted them in their daily routine

operations. I understood the overall operations of the hotel while

specializing in one or two areas. I worked closely with the

General Manager, Operations Manager, Front desk Manager,

Food and Beverage department, Sales/Marketing Department,

Banqueting and Conferencing and Housekeeping/Laundry

department and learnt from them all. I acquired a good

working knowledge of the hospitality sector with special

attention to dealing with customers.

July. 2013- Feb. 2014. De-Renaissance Hotel, Lagos- Nigeria.

Post-Held: Housekeeping Supervisor

Responsible for supervising the daily routine of housekeeping

staff and ensuring that guest rooms are always kept clean.

Duties;

Holding meetings with Housekeeping staff to discuss their job functions.

Listening to, understanding, and clarifying guest concerns, Inspecting the cleaning and servicing of guestrooms and public areas.

Making sure that all Guest rooms have appropriate supplies and linens in them.

Ensuring that rooms and bathrooms are cleaned on a daily basis, Inspecting guest rooms and guest areas.

Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

Delegating work to meet business objectives and goals.

Training up new housekeeping staff.

Maintaining an inventory of guest room and housekeeping supplies.

Ensuring that the department creates a professional impression to customers and team members.

Reviewing and acting on Customer service reports relevant to my areas of responsibility to achieve positive and consistent results.

Ensuring that routine maintenance is carried out in my areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.

Organizing and setting up on-going deep clean schedules.

Ensuring efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel’s policy.

Maintaining good and effective working relationships with linen/laundry suppliers where appropriate.

Leading and creating a teamed environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.

Ensuring the department operates effectively on a daily basis and making sure that the hotel’s standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures that should be adhered to.

Feb. 2011- July, 2013. De-Renaissance Hotel, Lagos – Nigeria.

Post held: Housekeeper

March 2009 – Feb. 2011. Reliance Royal Suites; Lagos-Nigeria.

Post held: Housekeeper

Working as part of a team, cleaning and re-setting rooms to

deliver the best possible standards of cleanliness and hygiene.

Reacting to guest requests positively and carryout any requests

within reason.

SKILLS AND COMPETENCIES

Professional

Good knowledge of housekeeping processes & procedures.

Excellent standards of hygiene and cleanliness.

Highly organized and detail-oriented.

Resolving problems using good judgment.

Excellent interpersonal and communication skills.

Self-motivated and ability to combine task.

Effective administrative skills.

Implementing and managing changes.

Superb manual dexterity and able to operate all necessary equipment.

Ability to make progress on multiple assignments under time constraints.

Personal

Physically fit and able to frequently bend or squat while completing duties.

Always having a professional appearance and attitude.

Enjoys learning new things with a cheerful disposition.

INTEREST

Reading, Travelling, Music and Sport.

REFERENCES

References will be provided upon request

Contact this candidate