Customer Service Data Entry

Sharon Morris ******.******@*****.***

PROFILE

Accounts Receivable

Customer Service

Scheduler

WORK EXPERIENCE

*/**** – Present CSR, FREIGHT ACCOUNTS RECEIVABLE

Financial Additions, Dallas, Texas

Resolve service failure by working with operation staff and the customer.

Resolve incorrect customer billed issues by researching copies of waybill and working with the operations staff to determine the source of the issue to prevent future errors.

Determine appropriate adjustment to customer’s account to remedy billing issues and input the correct adjustments in JD Edwards.

Document all customer contacts in the applicable system and supply customer with copies of missing documentation.

Respond to other questions and issues as necessary.

8/2014 – April/2015 MPV Driver

Dallas County School, Dallas, Texas

Responsible for assisting in Children getting to and from schools.

10/2013 – 4/2014 Merchandise Associate

TJ Maxx Cypress, Texas

Responsible for assisting in the daily operations of the store.

Processing, markdowns, cashier, customer service.

Greets, interacts with and thanks customers on a regular basis.

Performs other duties, as assigned.

4/2010 – 5/2013 HOME HEALTH CARE PROVIDER

John Hearon, Dallas, Texas

Take to Doctors appointment

Prepare meals

Give medicine

2/2001 – 4/2010 ACCOUNTS RECEIVABLE SPECIALIST

Greyhound Lines, Inc., Dallas, Texas

Achieved daily reconciling, and auditing credit cards reported in Recon-Net system. Offset debits or credits to accounts to balance the Recon-Net system.

Created journals entries into Oracle, prepared agent’s memo to agent for chargebacks, track by locations, summarized to total J/E preparation. Along with assisting the Staff Accountant to prepare and book J/E for month end close.

Coordinated training and trouble-shooting for agents or GPX Supervisor in the operation of the credit card Tranz380 machine.

Created invoices to commission agents when sales are understated. Collect on past due accounts.

Communicate with all level of field managers and internal management to ensure all location are complying with accounting policies and procedures, research for other departments, research and investigate credit card accounts.

Analyze dollar amount of chargebacks by location to determine fluctuations that may indicate a problem or possible theft, responsible for the full credit card chargeback processes from Visa/MC, Amex and Discover.

Research whether to accept or reject a chargeback, based on transactional merits. Gather supporting documentation for all requested retrievals and refunds, handle inquiries from customers, and investigate customer complaints.

Cross train in file room: duties consist of filing, picking up reports, sorting, mailing invoices, and ordering supplies.

7/1999- 1/2001 CLAIMS VERIFIER

Resource Group, Dallas, Texas

Created new claims for set-up procedures

Research missing information from claim by contacting dealership FI person or person filing claim.

Analyze medical records, pull certificate of insurance.

Assort and distribute mail.

11/1998 -6 /1999 LOAN OFFICER ASSISTANT

FT Mortgage Co, Dallas, Texas

Data Entry, Set-up loans.

Order appraisals, titles, and legal document requests.

Order VA/FHA case numbers.

Utilized fax machine and copier.

8/1997 – 11/1998 PURCHASING COORDINATOR

Quest Diagnostics, Irving, Texas

Purchased medical supplies for company.

Solicited bids for new vendors.

Light filing and data entry.

PROFESSIONAL SKILLS

JD Edwards, Oracle, Excel and Data Entry.

Ability to organize, multi-task, process large volumes of work and mange time.

Ability to work within volume and time constraints.

Execute responsibilities in a professional manner.

Communicate effectively verbally and written.

EDUCATION

CCI Training, Arlington, Texas

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