ALEXANDER POTTS

**** ******** ***** – Richmond, VA 23225 * Phone – 804-***-**** * Email – acy8u5@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TruckerPath Inc. 6/2015 – 1/2017

Support Center Representative

Provided customers with product and service information

Assisted customers on how to download and navigate the mobile app

Responded to support tickets via Desk.com

Researched the Internet to add new locations to the app

Answered inbound calls and made outbound calls to verify locations

Updated customer account information

Replied to customer reviews as well as moderated customer reviews from all locations

Getloaded Corporation 10/2006 – 7/2014

Member Relations Agent/Customer Service Representative

Trained new hires and created new procedures for coworkers to reach daily quotas as well as individual and company goals

Received high volume calls regarding general account maintenance, opening new accounts, and navigating the website

Upsold new products and services and followed up on customer requests and inquiries via email

Made between 80-100 outbound calls daily for proactive billing, processing credit card payments and offering special promotions

James Center Capital Club 2/2004 – 4/2006

Front Desk Supervisor/Membership Coordinator

Greeted members entering the facility and conducted tours for new members and walk-ins

Answered inbound calls regarding membership and scheduled reservations

Created and distributed emails to advertise discounts and referral offers

Supervised front desk staff and served as a liaison between personal trainers and new members to schedule appointments

SKILLS

Microsoft Office with a focus on Word and Excel

AS/400

Payment processing

Verbal and written communication

Multi-line phone system

Team Building

Account Management

Coaching

Cold-Calling

Salesforce.com

EDUCATION

Monticello High School, Monticello NY - 1988

Diploma – Graphic Arts/Design

NOTABLE QUALITIES AND HONORS

Optimistic * Adaptable * Organized * Empathic * Takes initiation * Resolves conflicts as needed

Employee of the year, highest revenue collected and highest net membership - 2010

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