Customer Service Sales

SHANNON M. CASHAW

acy8pv@r.postjobfree.com

OBJECTIVE

Seeking permanent full-time position in the Commercial Services Industry/ Customer Service Industry / Hospitality Industry/ Commercial Food Industry, or Retail Sales Industry that offers opportunities for growth and advancement.

SUMMARY:

Highly skilled hands on professional, with exceptional communications, leadership, time-management, and team-building skills combined with the ability to work independently or effectively in a team-oriented environment. Extensive Hospitality/ Customer Service experience at the food service level, including Employee Training/ Retention Procedures, inventory Management, Cash-Flow Procedures, Vendor Relations, and dining room supervision. In-depth experience in retail Sales with a focus on providing customers with the highest caliber of deliverable services. Well versed in all aspects of departmental retail sales protocols including inventory control, loss-prevention techniques, retail mark-up’s/down’s and merchandise displays. High level of competence in performing various administrative task including calendar management/scheduling, managing inbound-outbound communications, records management, and document development and filing.

Work History

Sales Associate Wal-Mart INC. Stonemountain, Ga. 2013-2016

•Provided exceptional service to all customers ensuring their ultimate satisfaction with the company

•Performed a variety of task in a customer service capacity

•Responsible for training and supervising new-hire staff and ensure that all company policies and procedures were followed.

•Ensured that all items were properly priced and items not purchased were returned to proper area

•Responsible for managing cash-flow and balancing accounts at close of business, including deposits

•Assisted other team members when needed and also responsible for stocking inventory in front of store

Barista H.M.S /Host [Marriot] Hartsfield Airport, Ga. 2005-2008

•Provided exceptional care and service to each guest, and responded to all customer inquiries

•Responsible for receiving all guest beverage orders including specialty orders and ensuring that all orders were correctly prepared and promptly served

•Responsible for ensuring that store area was cleaned and sanitized as per company guidelines at all times

•Responsible for maintaining accurate inventory counts for company supplies.

Spot -Welder Lathem-Time Atlanta, Ga. 1995-2005

•Responsible for performing a variety of task as a welder including specialty jobs

•Responsible for maintaining all production quotas and performing frequent Quality Control spot checks to ensure the integrity of each product prior to shipping to vendors.

•Responsible tracking merchandise to ensure safe delivery of goods

•Ensured that all safety guidelines were closely adhered to

EDUCATION:

Student Washington Adult Education Center [Diploma] Rockford, ILL 1986

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