Name: YU HANXIN

Age: **

Nationality: Singaporean

Contact Number: +65 91004459

Address: Block 3 Beach Road

#**-****

Singapore 190003

Email: acy8ot@r.postjobfree.com

OBJECTIVE

Position to allow presentation of customer service and

communication skills achieved from years in the sales industry and relevance.

PROFILE

Outspoken nature with a penchant for continuous learning and

upgrading. Accustomed to handling human related situations in

diplomacy and patience.

Motivated and passionate to serve ? proven from years of experience

attained from the sales line.

Versatile and flexible ? able to adapt to different working

environments quickly, equipped with competent and excellent team

building skills.

Trilingual in English, Mandarin and Korean.

PROFESSIONAL EXPERIENCE

Customer Service

Build a strong list of clientele through service of passion and patience.

Quick to pick up customers? tastes and preferences.

Detail Organization

Able to fulfill day-to-day operations with concise attention crucial for business activities.

EMPLOYMENT HISTORY

PRADA/Dolce Gabbana Singapore

Sales Associate for PRADA & Dolce Gabbana Singapore

April 2013 ? May 2015

Develop marketing ideas and record and maintain client preferences

Giving advice and guidance on product selection to customers.

Generate ideas to maximize sales to achieve or exceed sales goals

Responsible dealing with customer complaints.

Discuss quality, type and number of merchandise required for a particular purchase

Explain the advantage and use of merchandise to customers

Quote discounts, prices, as well as trade-in allowances, credit terms, delivery dates and warranties

Build customer confidence by offering them suggestions and opinions

Document sales by creating and updating customer profile records

Develop and maintain strong communication with buying offices and customers

Act as the face of the company at seminars, media screenings and marketing conferences

Monitor brand movement, pricing and distribution penetration

Build and sustain business relationships with key accounts within assigned areas

Organize events such as consumer sampling, concerts, after-parties and movie premiers

Represent company and its products and services to the media and customers in a positive manner

Plan and implement awareness creating programs to reach out to potential customers

Study the company?s marketing goals and objectives and organize trade initiatives

Face and Body Pte Ltd

Marketing & Website Management

2011 ? 2012 (Project Based/Part-time)

Photo-taking/editing of photos/managing online store website.

(www.faceandbody.sg)

Chivas Regal and Absolute Vodka ambassador

Sales Associate

2008? 2010 (Part-time@ Changi Airport transit in all terminal 1,2,3)

? Work with the sales and marketing departments to understand the company?s goals and missions

? Advise customers on care and utilization of merchandise

? Relay customer feedback to the company in anticipation of improving products and services

? Be involved in stock control and management.

? Answering queries from customers.

? Demonstrate live how merchandise works

? Advice customers on suitable goods to purchase

? Assist customers in making selection from the diverse range of products available

? Recommend merchandise based on the individual requirements

? Working within established guidelines, particularly with brands

? Assist in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner

Raffles Hotel

Banquet Waiter

2006 ? 2007 (Part-time)

? Set up banquet rooms by ensuring that buffet tables and guest tables and chairs are properly dusted, cleaned and clothed

? Place dishware and flatware on tables in an aesthetic manner

? Greet and welcome guests as they arrive and assist them in finding the right tables for themselves and family members

? Serve water or welcome drinks as soon as guests have sat down

? Assist in the setup of buffet table by ensuring that food items are properly placed and that any dish that has run out, is refilled promptly

? Ascertain availability of cutlery such as serving spoons and forks on the buffet table

? Serve food and beverage items to guests on their tables and fulfil requests for additional servings

? Quickly remove dishes as soon as guests have finished eating their course and supply new ones

? Clear away soiled dishes and glasses and ensure that they are transported to the kitchen area in a timely manner

? Take off dirty tablecloths and replace them with freshly laundered ones

? Ascertain that the floor in the banquet area is properly cleaned after each event

? Stock up on extras such as condiments and napkins

EDUCATION BACKGROUND

Management Development Institute of Singapore (MDIS)

Diploma in Tourism and hospitality management

2007 ? 2010

Balestier Hill Secondary School

Cambridge ?N? Level

2003-2006

Hong Wen Primary School

PSLE

1997-2002

Contact this candidate