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Customer Service Manager

Location:
Nacogdoches, TX
Salary:
Negotiable
Posted:
March 10, 2017

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Resume:

DARLA LENARD

*** ** ***

Nacogdoches, Texas *****

936-***-****

acy8ha@r.postjobfree.com

I am an extremely driven college graduate, with 4 years training obtaining an Associate of Arts degree in the foundations of business, & a Bachelors of Science degree focusing on human resource management, through the University of Phoenix. I have over ten years experience working in retail and sales both as an associate and manager and now I am ready to take my career to the next level. I am looking for a career that offers entry level positions in Human Resources and the various branches this career sector offers. I love working with people and communicate well in a team setting or on my own. I am really excited to start this new chapter in my life and look forward to the future with a company that offers growth potential and promotes optimism in the workplace.

Education

UNIVERSITY OF PHOENIX

Bachelor of Science in Business, Concentrating in HR Management- GPA 3.0 Graduated January-2016

Associate of Arts in Business Concentrating in Foundations of Business –GPA 2.5 Graduated June-2013

Obtained Diploma in Arts and Economics at Nacogdoches High School – Class of 1999

EXPERIENCE

GORDON'S JEWELERS/STORE DIRECTOR

July 2007 to July 2010 1122 North University Drive Mall Nacogdoches, Texas 75962

Responsibilities

Communicating with Human Resource managers finding ways to improve employee performance through various training methods. I 2

trained each employees about the importance of ethics, state laws, policy and procedure and excellent customer service. Meeting operational and staffing requirements. I creating schedules for staff up to 3 weeks in advance & payroll sent directly to HR coordinators on a weekly to monthly basis. I worked once a year directly with an HR auditor to ensure the store shrink level was as low as possible. Attending training seminars with top executives and HR departments to learn new training techniques, company's ethical standards, & yearly quotas. I scheduled monthly meetings to go over store changes and incentives or employees to raise his or her basket quota.

SALLY’S BEAUTY SUPPLY/CLERK, MERCHANDISER

March 2006 to July 2007

919 North St #102,

Nacogdoches, TX 75965 936-***-****

Responsibilities

I worked as a cashier and merchandiser, checking out customers, unloading shipment to restock shelves.

I also used a planogram with the help of my boss too create in cap displays for new products the store was pushing to sell. Additionally, I gave excellent customer service and advised consumers on what hair products to purchase based on my own personal experience and by listening to his or her own personal needs.

Dollar General/Cashier then Assistant Manager

Duration April 2003 to March 2006

927 N University Drive,

Nacogdoches, Texas 75961 936-***-****

Responsibilities

I was hired as a cashier, responsible for checking out customers, then promoted to assistant manager.

I unloaded and putt out shipment and made sure the shelves and store looked neat and clean at all times.

Eventually, I was promoted to key holder and then assistant manager in charge of payroll, ordering shipment, putting out new merchandise according to planogram and training new employees for the sales floor and customer service.

Foot Locker/Cashier/ Key holder

Duration February 2002-May 2003

University Mall Nacogdoches, TX 75961 936- 569-9644 Responsibilities

I sold a variety of shoes to different customers helping them find the right shoe at the right price.

I was one of the top sales people at my job, meeting my monthly quota as requested.

I was promoted to key holder, responsible for opening and closing the store at times when needed.

I also helped the manager set up the new displays for a variety of shoe brands like Jordan, Nike, Adidas and so on displays before a big sale.

Eckerd Drugs- Cashier, stocker

Duration February 1999-January 2002

1122 North University Drive Nacogdoches,TX 75961 936-***-**** Responsibilities

Worked as a cashier & put out shipment each week.



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