**/**** ** **/****

San Antonio, Texas

KATHERINE HORRELL

Summary

Dedicated, focused, and energetic employee, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Committed to delivering high quality results with little supervision. Very good at developing customer relations and resolving issues from clients/customers. Flexible and hard working with a drive to succeed.

Highlights

Meticulous attention to detail

Results-oriented

Self-directed

Strong problem solver

Time management

Professional and mature

Resourceful

Dedicated team player

Strong interpersonal skills

Understands gramma

Strong sense of banking ethics

Safe and vault operation

Flexible

Team player

Organized

Strong work ethic

Patient charting

Claims appeal procedures

Billing and coding

Self-starter

Meeting planning

Mail management

Medical terminology

AR/AP

Proofreading

Currency and coin counter

Exceptional customer service

Reliable

Excellent communication skills

Friendly

Energetic

Approachable

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Developed and implemented company's first employee manual outlining all proper business procedures, vendors, requirements relating to the job specifications of what I did. Experience

Bookkeeping Dept/Drive in Teller

Broadway National Bank

Received & recorded checks, and vouchers as well as reconciled records of bank transactions. Addressed and resolved non-routine, complex and unexpected variances. Cross-trained and provided back-up for other customer service representatives when needed. Interacted with customers in order to resolve issues with checking or savings accounts. Processed bank statements making sure that cancelled checks and all pages of statements were together and then mailed to customers.

Stamped all outgoing mail on a postage machine and made sure it was ready for postal delivery. 1103 S. Gevers St., San Antonio, Texas 78210 C: 210-***-**** acy8f1@r.postjobfree.com 04/2011 to 06/2016

San Antonio, Texs

04/1997 to 10/2010

Boca Raton, Florida

Successfully interacted with customers and banking staff in order to make sure everyone was happy with whatever they were needing from me.

Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers.

Balanced daily cash deposits and my cash drawer with a zero error rate. Processed cash withdrawals.

Adhered to security and audit procedures.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Office Assistant/Sales

Appliance Liquidation Outlet

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, faxed reports and scanned documents. Sent Invoices to cusomers. Set up appointments for service/and or delivery.

Received, responded to and distributed faxes in a timely manner. Managed daily office operations.

Addressed customers concerns or issues they had with an appliance they purchased or needed service on. Dealt with landlords, management companies, and customers. When an apartment complex made requests for an appliance order, I would put together the quote for the customer and once approved, I would get those particular items together for delivery to the customer. Run credit card payments for customers and make sure the customer had received their copies of receipts/invoices. Developed and maintained a very good working relationship with several customers. Coordinated appointments for service or delivery.

Dispatcher/Office Assistant

Boca Air Conditioning, Heating & Ventilation

Scanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Entered information into computer databases.

Processed and routed incoming mail.

Reviewed files to check for complete and accurate information. Destroyed files and materials upon request.

Looked up information with computer programs.

Contacted staff and customers to retrieve files.

Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate.

Ran errands.

Handled customer complaints and resolved issues.

Scheduled installation of equipment/parts, service work orders. Ordered HVAC equipment, parts.

05/1996 to 04/1997

Boca Raton, Florida

11/1989 to 05/1996

Delray Beach, Florida

Maintained warehouse parts supplies filters, motors, etc. Replenished parts that were taken out of inventory for service.

Maintained and processed paperwork for all warranty repairs done in order to be refunded by the particular company for warranty work done.

Processed and entered all A/R that came in, in order for it to be paid in a timely manner. Entered all customer service orders into the computer database so as to keep a record of work done. Developed very good customer relations with several customers who would only speak to me and let me take care of the issues they were having.

Dispatched service technicians, and other employees to their jobs or estimate appointments. When I left employment, I developed a very detail oriented book/manual for the office that included every job I performed there, every step taken to fulfill that particular job, a list of all vendors and contact persons that I dealt with on a daily basis which included account number and phone numbers.

Typed up proposals, took deposits, processed payments. Filed for permits with the corresponding cities, and filed Notice of Liens on larger jobs that we performed. Opened and closed the office at times.

Maintained proper up to date records on all jobs/service performed. Very good working relationship with all office staff. Vault Teller/Drive In Teller/Lobby Telelr

Washington Mutual Bank

Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals.

Trained employees on cash drawer operation.

Adhered to security and audit procedures.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Processed treasury, tax and loan payments.

Reported daily averages and shortages to the operations department. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Purchased or sold currency/coin in order to keep proper amount of cash in the vault and the tellers drawers. Front Office Assistant

Wing and Wheeler, MDPA

Obtained information by contacting appropriate personnel or patients. Pulled patient charts for upcoming appointments and refiled in the proper location once all charting and notes had been made.

Typed and scheduled medical orders for procedures and laboratory tests. Disseminated information to correct department, individual or outside location. Consolidated diverse medical records.

Assigned patients to correct diagnosis-related groups. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. 08/1986

San Antonio, Texas

1979

San Antonio, Texas, USA

Purged outdated files.

Wrote reports, emails, memoranda, letters and releases. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Handled scheduling of new or existing patients.

Maintained a clean waiting area for customers.

Typed up dictation from the doctors to go into patient charts. Processed payments from patients.

Processed insurance claims and followed up on payments or filed for appeals on payments. Contacted other physicians in order to schedule referrals or get information on patients referred to our office. Scheduled meetings or luncheons with sales reps in order to hear about new medications. On occasion had to assist in the office operating room with whatever the doctor had asked of me. Proof Operator

Frost National Bank

Processed customers deposits through a proof machine, which coded and endorsed the checks. Each transaction had to balance to the total on the deposit slip. If it was out of balance, then had to proof my work to make sure I encoded it properly. If encoded properly, then had to add checks up to find out if the error was requiring a credit or debit to the customer's account.

Processed that credit or debit to the account and notified in mail to the customer with a copy of such credit or debit. All transactions had to be processed the same day of deposit in order for work to be completed. Answered phone calls that were directed to the proof department. Ran all transactions to a microfiche machine in order to keep records of all processed teller work. At times had to pull microfiche tape out and scan for documents that were in question by the customer or a bank employee.

Education

GED

MacArthur High School

Member of Lassies Club

Member of ROTC

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