Syamprasad

Phone: 615-***-****

Mail ID: acy8e0@r.postjobfree.com

SUMMARY

Overall four years of experience in Information Technology and three years experience in Salesforce Development, Administration, Configuration and Support of Salesforce CRM application.

Proficient in Business Requirement gathering, Business Process flow, Business Process Modeling, Business process Reengineering etc. with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently.

Experience in administration, configuration, implementation and support of Salesforce CRM and Salesforce applications.

Strong understanding of project life cycle and SDLC methodologies including Agile, RUP and Waterfall.

Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams using MS Visio and Rational Rose.

Experience in Salesforce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SQL & SOSL queries, also order tracking's etc.

Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.

Strong knowledge of marketing, sales and service clouds.

Excellent experience in using BI tools, Data warehouse Oracle 9i/10g, SQL Server 2000 and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX.

Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Order Management, Account Management, Case Management and merging management in a multi-tier environment.

Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.

Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions and in managing the complex data.

Experience in creating formula fields, validation rules, roles, profiles, users, security and sharing settings and also experience with user/ role/ profile management.

Experience in creating customized reports, dashboards and automation using workflow, approval processes.

Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements

Hands on experience in conducting Joint Application Development (JAD) sessions, Interviews with End-users, SMEs and stakeholders to get their suggestions on implementing the applications.

Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows

Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.

EDUCATION:

Master’s in Computer Science.(3.75 GPA) Aug’15-Oct’16

CERTIFICATIONS:

Salesforce 201 Certified

Salesforce 401 Certified Professional.

TECHNICAL SKILLS

Salesforce Technologies

Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud.

Salesforce Tools:

Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform, Sandbox and Production, Data Loader

Programming Languages:

C, Java, C++, PL/SQL, Cobol

Web Technologies:

HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL

Databases:

Oracle 10g/9i, Db2, SQL Server, MYSQL, MS Access

Tools:

Eclipse, SQL Query Analyzer, MS Visio

Operating Systems:

Windows 7/2003/XP/Vista/2000/NT/98, UNIX

PROFESSIONAL EXPERIENCE:

ADP, IN Feb’ 14 – April’ 15

Role: Salesforce Developer / Admin

ADP was also a provider of computing services to automobile and heavy equipment dealers. My role involving modifying/maintaining large group of Customers & their enrollments that have been mainly processed through Salesforce CRM majority of which has enhancements related to Service Cloud processed in Sales Cloud.

Responsibilities:

Performed multiple roles as Salesforce Administrator and business analyst in the project and work closely with line of business LOB (Finance, GL, AP, Risk, Legal& Compliance) to document processes, develop business requirements and prepared detailed use case documents & user specifications (stories).

Provide functional & technical inputs to SMEs, Project managers, lead developers when documenting SLA, BRD &FDS.

Prepare detailed test plans to execute the test cases in Scrum/agile environment to support the requirements freeze, soft code freeze and hard code freeze before every sprint/release

Managed day-to-day administration of Salesforce instance.

Involved in creating users, page layouts, workflows and creating new fields as required.

Execute the complete test plan during System testing, Integration testing, UAT and regression test cycle and lead the Business kick-off meetings prior to UAT and prepare the UAT status during UAT cycle.

Involved in mapping the fields between the current reporting system and Salesforce using data loader and conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.

Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.

Review and understand business requirements as they apply to the Salesforce.com platform.

Used Informatica cloud service to integrate the data between systems. Uploaded the new data to SF using the updated test data and used SQL server to fetch the data base extracts to complete database testing.

Used Chatter.com to follow co-workers and to receive updates about project and customer status. Create and manage dashboards and folders in Salesforce.

Implemented general customizations and configurations in SFDC required for the user interface to function as designed per the requirements.

Prepared User stories, Mockup Demo, Business Requirement Documents, and Use Case Document. Customize Salesforce for Underwriter Management & Opportunity Management.

Created custom profile & setup Sales users, created Functional Design Document and Solution Design Document and worked with Global Channel Operations teams to continuously enhance Salesforce.com to improve productivity.

Worked on FD, BRD and Deployment Document for new systems, systems changes and / or system enhancements and also as Technical liaison between Channel Operations and RSA IT.

Worked on content, Channel portal enhancement and integration and configured for Outlook for sales and operation team.

Create User Test Scripts and assist business with UAT and performed system testing and configured Echo-Sign Apps and Contract Template, migrated Metadata from sandbox to Production.

Environment: Agile, SFDC, Apex, Data Loader, Force.com, Sales Cloud, Custom Cloud, Import Wizard, SOQL, SOSL, Web Services, S-Controls, PEGA, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Coca-Cola Enterprises, INDIA June’ 12 – Jan’ 14

Role: Salesforce Developer

The Coca-Cola Enterprises is one of the largest customer for Salesforce with more than 30k licenses. The primary focus for Coke is with consistently deliver revenue and ensures that we execute against our plans in the most efficient way possible. Additionally, we must continue to deploy new technology to ensure we stay relevant and communicate with customers and consumers. Coca-Cola Enterprises (CCE) is in the middle of switching from its 'cumbersome' SAP CRM to Salesforce on mobile, which is being rolled out to 2,000 sales reps across Asia.

Assigned to CCE Project on developing a Customer Portal Project, attended daily sprints with Offshore team from Europe.

Developed VisualForce pages, triggers and Page Components for the existing application. Created a design for the Cart application which helped in the team in developing other application for other offshore CCE project.

Configured Subjects to use between different visualforce components to help in designing an application to be used for Mobile application.

Developed, design and deployed different visualforce pages to execute business rules for Customer Portal.

Used SOQL and SOSL for data manipulation and fetching concrete data and applying validation rules.

Worked on test clases to achieve the threshold 85% set by Coke.

Used Extensively JavaScript, HTML and CSS as the project was full development phase.

Worked extensively on Apex Classes, Apex Components, Triggers, Static resources and Packages.

Used Data-loader to extract and upload the records as required for applying the business rules.

Extensively worked with Translation Workbench, Custom Settings and Custom Labels for implementing the translations for each country.

Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

Great hands on experience with creating validation rules, Custom Fields, Custom Labels and performed sandbox refreshing with issues reflecting in Production.

Used Copado deployment tool for deployment to production and Sandboxes.

Developed CCE messaging tool functionality for the website coke.

Developed calendar functionality and integrated records using Jitterbit integration tool.

Provided solutions for Mobile 360 Project in designing a new REST API to integrate SAP BASIS and Salesforce.

Designed and developed API calls for 360 aura Platform to integrate companies Mobile and SAP plans.

Developed several business strategies to improve the product sales in offsite countries by daily standup with managers.

Also participated in regression testing of both Mobile and Salesforce Project.

Version One- agile management software was used. Participated in Daily Sprint meetings to mitigate production issues with the managers.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, APEX, Web services,Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow&Approvals, Reports, Custom Objects, Custom Tabs, Email Services, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com, Windows 7.

Client: RedTech Banking Solutions, INDIA Jan’ 11 – Mar’ 12

Jr.Java/J2EE Developer

Project Summary: RedTech Banking Solutions team is a comprehensive solutions package catering for complete automation of banking operations and it’s totally menu-driven, simple-to-use, cost-effective and idle for all types of Banks, Co-operative Banks & Credit Societies. It applies innovative approaches toward conversion of all valuable data to analyzed reports.

Responsibilities:

As a Software developer actively involved in various Business Layer and Data Management components of this multi-tiered web based project.

Responsible for the implementation of the server side software using Servlets with Tomcat as web server.

Implementation of web based software modules for handling user requests using Servlet classes and managing users and clients (JSP, HTML, JavaScript and XML).

Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model.

Responsible writing JSPs, Data Beans.

Responsible for Testing - unit testing & integration testing using JUNIT.

Used Ant tool to build and deploy application on Tomcat Server.

Writing procedures and Packages for Report Generation using Oracle as Database.

Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, HTML, JDBC 4.0, Servlets 3.1, EJB (Session Beans), J2EE Design Patterns, Eclipse 3.3.1 Edition, Tomcat 5.5

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