Administrative Assistant Customer Service

YVONNE STOIKOS

* - *** ******** ****** ****, Hamilton, ON L8P 2E6

289-***-**** • acy8bu@r.postjobfree.com

Summary of Qualifications

Enthusiastic, dedicated and experienced Administrative Assistant

Excellent customer service and communication skills

Able to handle a high volume of inbound calls and requests for service

Solid work ethic; takes pride in ensuring all customer needs are met or exceeded

Organized with an attention to detail

Able to work independently and in a team environment

Proficient with MS Office, internet and email; 45 wpm Employment Experience

Dowhaniuk Insurance Brokers, Hamilton, ON July – December 2016 Administrative Assistant

Answered multi-line phone and dealt with customer inquiries

Entered customer information into data system and ensured it was data up to date

Accessed insurance company portals to locate policies and made changes as requested by customers

Prepared quotes and documentation which was then reviewed by licensed broker

Followed up with clients regarding any changes or updates to claims or policies First Canadian Title, Hamilton, ON 2010 – 2016

Administrative Assistant (Mortgage Title Insurance)

Addressed lawyers and lenders on any issues relating to their files and elevated to internal partners as required

Answered calls and emails from law offices regarding their insurance policy status

Verified client’s name and address of property being purchased as well as the closing date

Checked client file for outstanding requirements from lawyer and/or clients in order for funds to be released

Followed specific lender/bank regulations, completed, reviewed and submitted appropriate documents required release funds

Ensured all documents were signed and dated by lawyer and informed law offices on status of client’s file

Documented all calls (80-100) in client file and phone log including information on law office and any issues and how it was rectified

. Provided detailed policy provisions, eligibility and exclusions in response to client and//or lawyer inquiries

Maintained a high level of product knowledge by staying current with policy changes

Accurately documented information into FCT’s database Reliable Life Travel Insurance,Hamilton, ON 2000 – 2009 Administrative Assistant

Essentially the same as First Canadian Title

Education

Ontario Secondary School Diploma 1989

Travel and Tourism Certificate 1995

Human Resources Continuing Education 2014

Creative Writing Certificate 2015

Volunteer - Hamilton Literacy Council 2017

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