Customer Service Medical
Resume:
GAYLE P. SNELL
Chicago, IL *0617
Email: acy8aj@r.postjobfree.com
Phone: cell 773-***-**** home 773-***-****
CAREER OBJECTIVE:
A customer service position with a company, which allows me to utilize my acquired talents, resources, education and experience in healthcare, medical billing and coding
EDUCATION:
Computer Systems Institute, Chicago, IL 2014
Healthcare Program- Administrative- Billing & Coding
Midwest Vocational College-Dolton, IL c 2007
Certificate of Achievement in Medical Billing and Coding
CERTIFICATIONS:
CBCS 2007/ 2014
Certified Customer Service Specialist 2014
CMAA 2013
HIPAA Certification 2006
SKILLS:
Medical Terminology
Medicare
Medicaid
HIPAA Trained
CPT
ICD-9-CM/ ICD-10-CM
HCPCS
Physicians/Hospital Billing
MS Office Suite
Medical Insurance
EOB/Collections
Indemnity
Medisoft Billing
DSP
CPI
EXPERIENCE:
Helping HANDS CENTER; Countryside, Illinois 08/15/current
Residential Trainer
Assist mentally challenged people to live independent lives
Assist with meal plan, assuring they understand and maintain their diet
Assist with budgeting their money for personal and recreational needs
Assist with banking procedures, paying bills
Assist with assuring all of their medical needs are met
ILLINOIS TOLL HIGHWAY AUTHORITY; Chicago. Illinois 07/14-7/15
Customer Service Representative
Billing Tollway violation for IPASS account holders
Calculating settlements, Taking credit card payment over the phone
Problem solving for cause of violations on IPASS accounts
Creating, merging, and suspending, IPASS accounts
INDEPENDENT CAREGIVER; Chicago, Illinois 03/09-Laidoff
Caregiver
Assist with meals, medication and wound dressings.
Perform the scheduling of appointments with Doctors, Therapist, Nurses, etc
Perform the ordering of Prescriptions while maintaining the charts of patient care
J & L TRANSPORTATION; Berkley, Illinois 07/07-01/09
Medical Biller
Directly billed client’s insurance companies/Medicare
Checked recipient eligibility
Check the status of claims, submit claims, etc.
AASEDO INVESTMENTS; Chicago, Illinois 11/03-02/07
Receptionist
Answered incoming calls and directed calls to associates
Greeted customers and directed them to associates
MEDICAL STAFFING NETWORK; Warrenville, Illinois 9/04-08/06
Medical Records Clerk/ Receptionist
Patient Assistance/Requests
Answered incoming calls for the Medical Records Department
Chart assembly and filed, typing/preparing patient’s records and chart analysis
Retrieved and filed patient charts and correspondence for daily appointments
Greeted patients and announced their arrival
Answered telephones and directed the calls
Scheduled appointments
Chart Analysis
Greeted patients, answered telephone, scheduled appointments
Accepted cash or credit payment for visit
Retrieved assembled and filed charts
Office Team; Chicago, Illinois 09/00-08-04
Medical Records Clerk Medical Records Clerk/ Reception Norwegian American Hospital Medical Records Clerk
Patient Assistance/Requests
Answered incoming calls for the Medical Records Department,
Chart assembly and filed, typing/preparing patient’s records and chart analysis.
Chart tracking copy and filing correspondence
Answered incoming calls for the Medical Records Department,
Patient and Doctor Assistance/Requests
Chart assembly/filing, Correspondence copying, filing and mailed
Sorted and distributed incoming mail/mailed outgoing mail
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