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Sales Customer Service

Location:
Kirkland, WA
Posted:
March 10, 2017

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Resume:

RANDY ELIZABETH LEHR

Seattle, WA (& open to heavy travel) 206-***-**** acy8a2@r.postjobfree.com www.linkedin.com/in/randylehr

Senior Sales Executive / Account Manager

■ Telecomm/Wireless Services ■ Cloud & SaaS Products ■ Mobile Devices ■ Channel Sales & Development

Top-ranking sales professional with 15+ years of experience driving revenue growth and closing Fortune 100 engagements for a diverse mix of telecomm, wireless, cloud, software, and SaaS organizations. Proven track

record of capturing new accounts, expanding territories, and overcoming fierce competition. Demonstrated self-starter able to handle all phases of the sales cycle from initial lead generation to final qualification, proposal

development, and deal negotiation. Commended by past supervisors for possessing a hunter mentality, zero fear of rejection, and the ability to foster profitable, trusted relationships with key customer decision-makers. Have PM experience in many of my hunter positons

S K I L L S, S T R E N G T H S & Q U A L I F I C A T I O N S

Key Account Management Customer Service, Care & Support Account Retention & Loyalty

Solution / Consultative Selling Ethernet / PRI / OC / Gig E Networks Territory Management

Sales Lead & Pipeline Development Unified Communications & VoIP Services Upselling & Cross-Selling Skills

Customer Needs Identification Outsourcing & Managed Services RFPs & Contract Negotiation

C-Level Communication Skills Collaboration & Messaging Tools / Software Expert Salesforce.com Proficiency

C A R E E R H I S T O R Y & H I G H L I G H T S

2017-Present: Currently resuming successful career track after resigning from last role due to the sudden need to assist an aging relative; remained in constant contact with key network contacts throughout sabbatical and ready to return to the workforce and provide significant ROI to my next employer!

CONTRACT WORK Seattle, WA 2015 AND 2016

FRONTIER COMMUNICATIONS Sales Solution Specialist Seattle, WA: 03/2013-02/2014

Managed the Northwest territory and focused on landing new named accounts for this national provider of communications products and services including Software, SaaS, CPE, Network, Cloud, Outsourcing, Ethernet, PRI, Circuits, OC, and Gig E technologies. Additionally sold a variety of hardware including servers/telephones from Mitel, Avaya, and Cisco as well as tablets/handsets from Samsung, Apple, and HTC.

• Top 5% sales producer in the company; hit full annual quota by second month of hire, successfully sold $2 million in equipment, and closed $6 million in new revenue before resigning role due to reasons stated above

MEGAPATH Major Account Executive-Inside Sales Seattle, WA: 01/2012-12/2013

Handled B2B accounts for this business communications provider and pitched communication solutions to meet the unique needs of small, medium, and enterprise customers. Technologies represented included Cloud, Hybrid Cloud, Broadband, Channel Development, VoIP (Voice over IP), SaaS (Oracle + Credant), Web Security, MPLS, Collaboration Tools, Remote Access, Private Networking, Data Backup, and Compliance services.

• Top-ranking (5%) salesperson in the firm, rapidly mastering the company’s complex mix and adding over

$500,000 in new revenues prior to departure due to change in role responsibilities

TELWARES Western Region Account Director (WA/OR/CA/NV/AZ) Seattle, WA: 03/2008-12/2011

Recruited to sell SaaS-based asset management software, financial software, unified communications, outsourced services, and machine-to-machine (M2M) technologies. Conducted extensive market research within assigned vertical focus to identify opportunities and assess the competitive landscape. Identified and cultivated strategic relationships with top decision-makers within targeted accounts. Worked with all four leading wireless carriers on sell-through engagements. Managed the full sales cycle, including conducting customer needs analyses, generating business cases, drafting/presenting proposals, and negotiating final contract terms.

•Achieved #1 Sales ranking in Software and Cloud/SaaS products, reaching 200% of quota in peak year

•Landed accounts with numerous Fortune 100 organizations including PG&E, Speakeasy, Bally Technologies, Concur Technologies, Apria Healthcare, and Intermec

•Attained ranking as top reseller in the company of all wireless products, including tablets

•Generated $2 million in final-year revenue production before company closed due to JP Morgan pullout

Randy Lehr 206-***-**** Resume, Page 2 of 2

PACKET EXCHANGE Western Region Account Director (WA/OR/CA/CO) Seattle, WA: 02/2007-03/2008

Sold a portfolio of telecomm offerings including Internet Bandwidth, Content Delivery, Ethernet Private Line, and Datacenter Colocation services. Utilized direct contact and other creative sales techniques to generate leads, in addition to handling all additional sales cycle activities including negotiation, activation, customer support, account management, and retention. Presented quarterly/annual sales forecasts to senior management team.

•Hit 275% of quota based on superior prospecting, relationship management, and deal-closing skills

•Closed the company’s two largest international deals, Salesforce.com and Getty Images

•Successfully up-sold additional services to Getty Images, Salesforce.com, and other major accounts including helping design, roll out, and sell an improved technology for avoiding network congestion

•Achieved #1 in U.S. Sales ranking before role eliminated due to UK parent deciding against a full U.S. buildout

SOFTWARE SPECTRUM/INSIGHT Western Region Account Specialist Seattle, WA: 07/2005-12/2006

Hired to drive network application software sales throughout a 7-state West Coast territory Ranked as top producer both in terms of new business development and account retention, cultivating a book of business that included accounts with Safeway, WebEx, Cisco, Auto Warehouse, Providence Health, Quicksilver, Mattel, Oracle, Applied Materials, Wells Fargo, and Pet Smart.

•Achieved #1 sales ranking for SaaS products, contributing $6M+ to corporate bottom-line revenues

•Landed the largest deal in Mobility Division history, involving the sale of 5 custom software apps to Beckman Coulter loaded on Sprint, Verizon, and AT&T devices

•Created new product distribution channel, recruiting 20 resellers to promote the company’s product and handling all steps (marketing, partner relations, product education, etc.) involved in building the new model

SPRINT PCS Senior National Account Executive Seattle, WA: 06/1997-07/2005

Developed national account sales and planning strategies aimed at key C-level executives, supervising a team of 30+ Sales, Marketing, and Customer Service personnel nationwide. Gained recognized expertise in wireless products, devices, and mobile bandwidth services. Project-managed the roll-out of thousands of mobile devices to client organizations and also built an e-commerce channel to sell a full catalog of Sprint products.

•Sourced, closed, and managed the two largest accounts in company history to Boeing and Nordstrom beating out fierce competition and generating over $200M in total revenues

•Attained “President’s Club” ranking 7 straight years, ranking #1 in all company-wide sales/retention metrics

•Honored with Nordstrom’s “Nordie Award” for superior customer service, one of only two external recipients

•Led channel management activities with Qualcomm, Siemens, Nokia, Samsung, and similar vendor firms

•Recognized personally by Sprint CEO for winning 6 critical RFPs and driving millions of dollars in revenue

MCI Account Executive (III, II, & I) & National Account Executive Seattle, WA: 06/1992-06/1997

Hired in entry-level sales role with this leading telecomm carrier and rapidly placed on fast-track promotional path based on performance against established quotas. Acquired and sold B2B accounts utilizing cold calling and referral sales techniques. Developed profitable, trusted relationships with numerous key customers/partners and gained a comprehensive understanding of complex technologies related to Web Hosting, International Services, Intra/Inter-State Voice and Data, Dedicated Services, CLEC connectivity, and Voice over IP.

•Secured the first B2B cloud account, with Muzak, selling a $200K Web Hosting application and ISP contract

•Consistently attained up to 300% of quota based on superior sales and relationship management abilities

•Achieved status as #1 in company in sales production out of a 20,000-member total sales force

E D U C A T I O N & T R A I N I N G

Associates in Business Studies University of Washington (Seattle, WA)

Certifications in MITEL & AVAYA products, combined with deep additional training in Cisco products

Completion of intensive sales training through Dale Carnegie, Sandler Sales Institute, and additional sales training organizations as well as through internal programs (further details available upon request)

A D D I T I O N A L I N F O R M A T I O N

Expert-level Salesforce.com CRM user with additional proficiency in MS Office, SharePoint, WebEx & Skype Volunteer, Overlake Hospital

Outside interests include a passion for boxer dogs and supporting the Seattle Seahawks



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