Julian Segobia

Collection and Billing Representative - VERTAFORE Inc

Kirkland, WA 98034

acy892@r.postjobfree.com - 619-***-****

A Billing and Collections Representative position in a high tech fast-paced, goal-oriented environment requiring an accomplished negotiator with excellent customer relations skills, a strong team focus, and a track record for delivering results. Excellent computer and skip tracing skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Collector

GC SERVICES - San Diego, CA - May 2008 to 2010

Responsibilities include: Collect delinquent accounts based on an assigned monthly budget in accordance with GC Services and Client policies as well as all specified FDCPA, state and city laws. Document all collections activity concisely and accurately on the Client system. Correct deficiencies and oversights during quality assurance reviews as outlined by the Unit Manager, Assistant Manager and/or Manager. Making outbound and follow up calls to debtors, excellent communication and computer skills. Third Party Collections involving heavy phone use and Skip Tracing methods.

Customer Service Liaison

GREENTREE SERVICING - San Diego, CA - 2004 to 2006 Responsibilities include performing a wide variety of customer service functions such as handling a high volume of customer calls regarding their Mobile home loans, Answering all inquiries about Loan Assumptions, Payment Histories, Loan Extensions, Contract Terms, Loan Status and all other information pertaining to their loan. Directed clients to appropriate departments based on their needs. A national call center servicing all regions throughout the United States.

Senior Customer Care Representative

VERIZON WIRELESS CORPORATION - San Diego, CA - 2000 to 2004 Responsibilities include Performing a wide variety of customer service functions such as handling a high volume of customer calls regarding Billing Issues, Collections, Reviewing Clients Airtime Consumption, Research and Problem Solving, Ability to Analyze and be Pro-Active in retaining clients and upgrading their service, Use of various Computer Programs to troubleshoot client's problems such as Technical Support Issues, Pro-Rate Billing, Transferring Service to other States, Identify Fraud and other issues regarding Paralegal/Mediator/Fair Housing Counselor

HEARTLAND HUMAN RELATIONS AND FAIR HOUSING ASSOCIATION - La Mesa, CA - 1989 to 2000

Responsibilities include Mediating Landlord and Tenant Disputes. Counseling and Advising Landlords and Tenants of their rights covered by California Statues, Civil Codes and Civil Codes of Procedures. Handle and process Discrimination cases with the California Department of Fair Employment and Housing, Conduct Fair Housing seminars for several cities within San Diego County. Other responsibilities include Interviewing clients, Legal research, Report writing, Computer work and public speaking at various agencies. EDUCATION

CERTIFICATE OF GRADUATION in Civil Litigation, Corporate Law and Legal Research. University of San Diego - San Diego, CA

1992 to 1994

BA in Administration

California state sonoma - Park, KS

June 1982 to June 1984

SKILLS

Oracle (6 years), Accounts Payable (4 years), Salesforce (6 years), jpmorgan (6 years), Collections (10+ years)

CERTIFICATIONS/LICENSES

Paralegal Certificate

January 1995 to Present

I specialized in Civil Litigation, Legal Research, Indexing and Legal writing.

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