RODOLFO A. URBINA

**** ***** ***** **, ******* TX 77523 Phone No:+1-281-***-**** acy87q@r.postjobfree.com Cyber Security/Information Assurance Analyst

IT/Security Specialist experienced in dynamic environments, military and private sector Education/Certification

CompTIA CASP, ISC2 CAP, MCSA Server 2012, CCNA, ITIL v3 Foundations

https://www.linkedin.com/in/rodolfo-urbina-15b3634a/

Technical Skills

Risk Management Framework Information Security/Assurance Windows 2008/Active Directory Microsoft products/software Linux Server OS Secure Telecom Centers

Windows security Auditing tools/scripts

Linux/Unix security Hardware troubleshooting

Oracle databases SCCM Client and Console Mgmt.

● Virescit Tactical Systems

JAN 2016 to Present (offsite)

Information Assurance Analyst

Assessment of Mission Systems for DISA/DOD programs, ensuring compliance with DOD Risk Management Framework. Ensure proper controls are implemented in accordance with DISA policies to allow for continuous Authorization of Systems. Reduce cost of remediation of deficiencies and vulnerabilities in operating environment

● Global Technologies

JUN 2015 to DEC 2016

Worked in Kabul at Camp Resolute Support, Head Quarters (RSHQ) supporting the NATO mission in Afghanistan, as Service Desk Manager. Oversight on all trouble tickets, using SDE, processing Requests for Change (RFC), and Local Support Requests (LSR) to ensure SLA is met. Train incoming staff

(Deployable IT Teams rotate every 180 days) on local procedures during transition. Provide onsite support for VIP customers (Flag Officers, Ambassadors/Executive Civilian staff). Assist with hardware and software diagnostics on all NATO network and standalone systems as needed. Ensure proper communication with customers, ensuring proper handling of Support Requests. Coordinate with Support Staff at Kabul International Airfield, to ensure mission requirements are fulfilled.

● Astrium Service Enterprises (Airbus Defense and Space) JAN 2015 to APR 2015

Worked in Kabul, Afghanistan, as a Service Desk Operator in support of Joint Operation Resolute Support. Handled incoming customer trouble tickets, via phone or web based BMC Service Desk Express. Processed Requests For Change (RFCs), ensuring customers fill out relevant paperwork appropriately. Directly supported multiple Flag Officers from NATO countries on site. Reimaged workstations on Resolute Support Secret, NATO Secret and NATO Unclass networks. Perform hardware and software diagnostics on all NATO network and standalone systems as required. Repair/replace faulty hardware as necessary. Repair/reinstall software as necessary. Process new user account requests on all NATO networks, including mailbox and account creation. Train Service Desk technicians on standard operating procedures as needed, due to upcoming merge of two separate Service Desks into one ESD.

● LEIDOS Corp

FEB 2014 to NOV 2014

Worked in Afghanistan, at Bagram and Kandahar Airfields as an Information Technologist, supporting US Military mission, in Intel Surveillance and Reconnaissance. Duties include management of new user account requests, file share permissions, and daily updates for pilot laptops used in the field. Maintain software baseline on mission systems, along with troubleshooting any issues that may arise. Provide hardware troubleshooting, and when possible, repair/replacement. Base of operations is Bridgewater, Virginia, where I am a Systems Engineer, working with a team of Sys Admins who manage multiple domains which we use to test our AD and GPOs before deployment to Afghanistan. Remediate IAVA/CVE vulnerabilities, manage virus definitions, OS updates (Windows Server 2008, Windows 7, various flavors of Linux) in order to ensure deliverable is ready for operations around the globe as needed.

● SAIC (Science Applications International Corp)

SEP 2012 to JAN 2014

Worked in Beavercreek Ohio, as ASIO (Airborne Systems Integration Operations) IT Manager for SRG (Surveillance/Reconnaissance Group), as well as being an Information Systems Security Officer

(ISSO). Provide front line support to multiple programs that provide deliverables to the DoD, as well as all IT support for customers in the Midwest Region (classified reconnaissance programs, as well as unclassified systems). Support users deployed to Afghanistan in day to day operations in support of NATO and DoD operations. Perform monthly audits on external facing unclassified systems ensuring protection of company and customer data. Administer internal facing file servers (Win2k3) that store customer and local user data, including management of backups using Symantec Backup Exec. Manage multiple Linux (Red Hat, CentOS, Fedora) platforms that developers use to provide customer solutions/deliverable. Perform weekly audits in classified areas, of all user interaction on various Linux and Windows Server/7/XP Platforms, in accordance with local Security Policies. Manage updates of classified workstation operating systems (Linux and Windows) and virus protection programs. Coordinate deployment/management of IT infrastructure in the region, including switches, cabling, and managing remote site servers and workstations. Provide input on operational baselines (standardization of laptops/desktops for various functional roles) for Group users. Managed ASIO Operation’s annual budget, ensuring optimum operating environment for developers and end users, reducing overhead where possible, and ensuring customers receive the best service possible.

● Brevco Services (Contractor to NATO Force Command Madrid) DEC 2009 to AUG 2012

Worked as Service Desk Manager for Force Command Madrid. Provided level I and II support to 500 NATO customers in Madrid, on NATO Unclassified and NATO Secret networks, supporting Coalition Forces. Directed the resolution of over 9000 tickets, tracked using BMC Service Desk Express. Managed team of 7 technicians and directed providing of level II on site user support as required. Coordinated with Information Assurance/Security, resolving IS security incidents on the network. Deployed network security, and software updates via SCCM as needed. Coordinated between various work centers to ensure resolution provided as efficiently as possible, to minimize user downtime. Managed user accounts, permissions in Active Directory, and ran workstation updates as needed using SCCM 2007. Provided front line support to several high profile users (General Officers, unit Commanders, Head Quarters Security Officer) Trained new personnel on Service Desk procedures. Administered DHCP scopes, as well as network monitoring and troubleshooting.

● ITT Exelis (Contractor to US Army, Camp Arifjan – Kuwait) JUL 2005 to NOV 2009

Night shift team lead (ADPE Technician role) directing the front line support of approximately 200 VIP users. Managed

400 computers (NIPR and SIPR) in a highly secure area. Supported General Officers and their staff, maximizing operational up time in support of military operations in Kuwait and Iraq. Tracked customer issues using Remedy Action Request System to log trouble tickets. Troubleshot computer software/hardware/LAN issues and escalated to appropriate sections as needed. Maintained Information Security compliance, and applied security updates as needed to bring machines within compliance with DoD IA policies

Contact this candidate