WILBUR S. SARMIENTO

Lot **, Blk. *, Phase *B, Tierra Grande,

Camella Homes, Lawa-an, Talisay City

Cebu, Philippines

acy85p@r.postjobfree.com

acy85p@r.postjobfree.com

Mobile: +63-927-*******

Alternative Mobile: +63-949-*******

Skype: wilbur.sarmiento

Objective:

To continue working as General Manager / Hotel Manager / Resort Manager of luxury hotel/resort and enjoy the different challenges of hospitality industry. Experience different cultures whilst broadening my knowledge and skill set and at the same time be able to lead and inspire the team to achieve its goals.

Summary:

MBA in International Hospitality & Service Industries specializing in General Management at Glion Institute of Higher Education Online, Switzerland.

i.Managerial Finance and Accounting

ii.Sustainability in Hospitality and Tourism

iii.Cross-cultural Management

iv.Corporate Governance and Social Responsibility

v.Global Strategic Management

vi.Human Resource Management

vii.Managing Service Operations in Evolving Business Environment

viii.Hospitality, Services, and E-Marketing

ix.Data Driven Decision Making

Worked as General Manager of a private island resort in Vanuatu.

Experience in opening a business hotel (set up, organization and operation) as Hotel Manger

Experience in boutique resort operations as Food and Beverage Manager

Experience in managing retail store and restaurant operations which includes cigar lounge, delicatessen, coffee shop, wine cellar, fine-dining restaurant, and champagne bar as Operations Manager

Experience in condominium / property management as Condominium and Hotel Manager

Experience in inventory management, procurement of goods, sales and marketing, recruitment and training, cost and financial accounting as well as menu organization

Wine enthusiast, customer service specialist, HACCP Oriented

WORK HISTORY

June 18, 2013–Dec. 15, 2016 General Manager

Ratua Private Island

My desire to work overseas and a more challenging resort setting, has lead me to this secluded island paradise. An exclusive barefoot-philosophy boutique resort built from hand-crafted antique Indonesian villas where guests enjoy the ultimate eco-luxury – privacy, serenity, and rich beauty of nature. The challenges in operating a remote private island resort includes communication, weather, water, electricity, manpower, and over all logistics whilst keeping a sound financial standing and ensuring that all guests are having a memorable holiday.

Due to the flat organization of the resort, my role includes the following:

Front Office Management

Housekeeping Management

Events Management

Sales and Reservations Management

E-Marketing and Branding

Maintenance Management

Food Service Management

Staff Training and Development

CSR Management

Number of staff: 50

July 2, 2012 – July 15, 2013 Condominium and Hotel Manager

(Pre-opening until soft opening)

City Suites Ultima Residences Ramos Tower

A 33-storey building with approximately 500 rooms (mix of residential and hotel units). At the finishing stage of this property, I was hired to ensure readiness of the operation and staffing. My main role includes setting up the operational requirement of the residential and hotel units, reviewed projection and shares of unit owners and the property management corporation. Reviewed and made amendments of the condominium policies and procedures as well as the house rules of the condominium association. Aside from the hotel operations, my job also entails, on-site project management of condominium units and deals with condominium owners and tenants shortly after opening the property.

Number of staff: 30

Nov. 2010 – May 15, 2012 Hotel Manager

(Pre-opening until soft opening)

Cityscape Hotel

A 17-storey building with approximately 200 rooms. While at Panglao, Bohol, I was offered an opportunity to open this condominium and hotel property but mainly focusing on the hotel side of the business. At the pre-opening stage of this property my main role revolves around project management, direct and constant coordination of the architect and building contractors to make sure that the design meets with the operational requirement and functionality of the hotel aspect. Procurement of all facilities and supplies needed for the hotel operations was also my charge. Reviewed feasibility study made by a 3rd party organization and positioned the property in such a way that shareholders and property management corporation receives the desired return of investment.

Months before the scheduled soft opening of the property, I was mainly involved with the selection process and hiring of key personnel and staff. Shortly after the selection of the key personnel, I spearheaded my core team in designing the operating manual of the hotel as well as the code of conduct for all staff.

Number of staff: 30

March 2010 – Nov. 2010 Food and Beverage Manager

Amorita Resort – Panglao Island, Bohol

An upscale boutique resort nested atop Alona Beach - guests enjoy an ocean view and privacy away from the crowded beach. This is my first hospitality management stint and my role includes constant training and overseeing of staff to meet the highest level of customer service at all times. I also create sales opportunities and manage special events to achieve the desired monthly revenue as set by the GM.

Number of staff: 16

Nov. 2005 – Feb. 2010 Operations Manager

The Tinder Box – Banilad Road, Cebu City

A multi-faceted establishment designed to meet the highest and most discerning taste of local and foreign market. I started as store supervisor of the café and later became the assistant operations manager where I was mentored on the restaurant operations. Shortly after, I became the operations manager of this fine establishment overseeing the entire retail and restaurant operation, which includes a café, fine dining restaurant, wine cellar, cigar room, delicatessen and Champagne bar. My role includes constant training of staff, organization and planning of corporate events and exclusive functions, as well as making sure that the establishment meets the monthly budget.

Number of staff: 65

Dec. 2001 – Oct. 2005

Senior Restaurant Staff

Pancake House, Inc. – Ayala Center Cebu

While finishing my college education, I was working in this casual dining restaurant as waiter, cashier, bar and kitchen staff. My exposure with diners and knowledge in all aspect of the operations has enabled me to foster a well-developed skill set in customer service and restaurant operations. My job also includes warehousing, inventory control and ordering.

EDUCATIONAL BACKGROUND

GRADUATE SCHOOL MBA – International Hospitality & Service Industries

Specialization: General Management

Glion Institute of Higher Education (On-line)

Switzerland

Estimated Completion Date: 2017 (Pending Dissertation)

COLLEGE Bachelor of Science in Commerce Major in Management

University of San Jose – Recoletos, Cebu City

Graduated October 2004

ACADEMIC ACHIEVEMENTS

DEAN’S LISTER 1st Semester 2003-2004

2nd Semester 2003-2004

1st Semester 2004-2005

Working student from 1st year – graduation

PROFESSIONAL ACHIEVEMENTS

Opening of 2 condominium and hotel properties in Cebu, Philippines

Successful organizational transformation of Ratua Private Island that led to financial growth and sustainability

Multiple awards and recognition of Ratua Private Island under my leadership

TRAININGS / SEMINARS

July 17, 2012 Cost Accounting Chefmanship Academy

by Ateneo De Manila University in partnership with Unilever Food Solutions

Feb. 4, 2012 Strategic Planning at Cityscape Hotel

August 11, 2011 Multi-layered Professionals at Pag-ibig Building, Cebu Business Park conducted by Next Level Training Group

June 16, 2011 Top Notch Supervisors at Pag-ibig Building, Cebu Business Park conducted by Next Level Training Group

May 28-29, 2011 Laundry Operations Training at Mandaluyong, Manila conducted by Power Clean

May 6-7, 2011 Strategic Planning at Apple Tree Suites conducted by Next Level Training Group

Feb. 4, 2011 Strategic Selling at Pag-ibig Building, Cebu Business Park conducted by Next Level Training Group.

FINALIST Extemporaneous Speaking Category for Speechfest 2004, USJ-R

Extemporaneous Speaking Category for Speechfest 2005, USJ-R

SYMPOSIUM on “Management: Thriving in the Midst of Modern Challenges”, USJ-R Feb. 2004

FOOD SAFETY SEMINAR, City Health Department, August 21-22, 2002

LEADERSHIP WORKSHOP/SEMINAR, USC-TC, July 23, 1995

BASIC WINE AND FOOD PAIRING

COMPETENCIES

Food Service Operations Management

Human Resource Management

Hospitality Management

Strategic Management

Organizational Culture Management

CSR Management

Inventory and Procurement Management

Effective Salesmanship

Financial Management

Public Speaking

Branding and Marketing Management

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