JASON T JOHNSON

*** ********* ****, *****, ** ***41

Home: 404-***-**** - Cell: 404-***-**** - acy844@r.postjobfree.com PROFESSIONAL SUMMARY

Customer-focused manager successful in team building and offering exceptional customer service. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Enthusiastic team player with strong work ethic and advanced complex problem solving skills.

SKILLS

Operations management

Performance tracking and evaluations

Employee engagement and team building

Decisive leader

Adaptive team player

Conflict resolution

Leadership mentoring

Courteous demeanor

Working knowledge of Microsoft Office

WORK HISTORY

09/2013 to Current Assistant Customer Service Manager Publix Supermarkets – Kennesaw, GA

Manage customer service department which includes approximately 40 employees. Create weekly schedules to meet customer needs while balancing payroll expenses to increase profit and lower overhead.

Evaluate employee performance and administered performance evaluations to ensure company policies are consistently met.

Oversee supply orders and controlled supply costs. Ensure company standards of always providing exemplary customer service. Manage day-to-day tactical and long-term strategic activities within the business. 04/2004 to 09/2013 Customer Service Associate

Publix Supermarkets – Dallas, GA

Operating a cash register.

Balancing cash at end-of-day operations.

Making cash and check deposits at end-of-day operations. Verifying and submitted payroll for the entire staff. Supervising the customer service department to ensure premier customer service. ACCOMPLISHMENTS

Researched, calmed, and rapidly resolved customer conflicts on multiple occasions to prevent loss of key customers.

Received manager in charge title within weeks of starting the management position. EDUCATION

2007 BBA: Business Management

University of West Georgia - Carrollton, GA