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Customer Service Management

Location:
White Plains, NY
Posted:
March 12, 2017

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Resume:

Direct African American and Latino girls, in high school, by enriching their academic pursuits in STEM, reading and comprehension, social and emotional skills activities.

Establish, retain and nurture partnerships with program collaborators and volunteers.

Implement a menu of Teen programming with expertise from collaborative partners with STEM related experience.

Coordinate and manage scheduling, programing and facilitation.

Conduct recruiting, registration and retention process with families, and supervise education and recreational coordinators/interns.

Increased enrollment 20% by establishing and maintaining communication with parents through parent outreach/meetings, through developing power point presentations and newsletters about the program.

Execute lesson plans such as vocational training, college and career readiness, SAT PREP, college tours, mentoring, field trip experiences, project based and environmental learning to advance their ability to interact socially and develop leadership skills to advance in the field of business.

Draft and submit monthly, quarterly and annual reports, timesheets for budget and order supplies. TEACHING ASSISTANT WHITE PLAINS SCHOOL DISTRICT 2016- PRESENT

Certified to teach and assist students K-12 in all subject matters with academic instruction and provide instructional support to students with IEP, special needs and disabilities.

Establish instructional lesson plans to support students in their daily classroom routines.

Resolve conflicts, mentor and distribute/collect assignments to ensure students are well informed in subject area.

Ensure lesson objectives by reviewing course materials and assisting students with class work assignments.

Perform weekly student observations that assess student’s academic, cooperative and behavioral performances.

Maintaining accurate classroom attendance, update bulletin boards, and lunchroom/recess responsibilities. OWNER-FOUNDER WHITE PLAINS, NY 2012-PRESENT

Mindful Order is an organizing and life-coaching company that provides consulting/mentoring services to clients with Information for creating a healthy and productive living/work space environment.

Mindful Order creates simple systems that are personalized and efficient, tailored to each individual's needs.

Offers specialized workshops in time management and organizing to assist clients in creating harmony in their life.

Assists clients/students in tackling challenges and breaking through roadblocks that keep them stuck, by creating plans that organizes clients/students to perform, achieve, manage, and install new life strategies. HEAD AFTER SCHOOL TEACHER WHITE PLAINS YOUTH BUREAU 2011-2016

Tutored children with homework assignments, projects and was a liaison between parent/student.

Project lead for individual/group assignments to ensure all parties had a clear understanding of responsibilities.

Engaged students aged 5-14 in creative activities such as role-playing to teach civics concepts, while simultaneously providing support and behavior management

Revised and expanded existing program curriculum and implemented new teaching strategies

Devised original lesson plans and instructional materials for students in Grades 4-5. Kristin Price

250 West Post Rd, White Plains, NY 10606 301-***-**** acy841@r.postjobfree.com SUMMARY

Highly motivated & results-oriented certified professional specializing in interpersonal communication skills to build exceptional internal/external relationships.

AREA OF EXPERTISE

Project Coordinator

Consultant

Customer Service

Process Implementation

Trainer/Teacher

Vendor Management

Client Relationship Management

Mentoring

Coaching

WORK EXPERIENCE

PROJECT COORDINATOR WHITE PLAINS YOUTH BUREAU 2016- PRESENT Kristin Price Pg2

VOLUNTEER POSTITIONS

MOCHA MOMS WESTCHESTER WESTCHESTER, NY 2006-2007

As Vice President I helped provide leadership by planning special projects and events.

Formed and managed special committee groups for community service, fund raising, recruitment, play groups, moms’ only events, and social committee activities.

ACCENTURE RESTON, VA 2003-2007

Spearheaded on-site training sessions around the country for different government application and managed access for all users by designing course out-lines, visual aids and manuals.

Supervised staff on assignments and communicated weekly statuses to upper management.

Provided end users with technical systems support; relating to hardware/software issues after installation and troubleshoot SharePoint Database.

Developed Change Management/Communications plan to save time and money that provided immediate results.

Consist of training and providing support to teams with focus on problem solving, change management, system & technology support by delivering training curriculum. AMERICAN MANAGEMENT SYSTEM ARLINGTON, VA 2002-2003

Attained system requirements, analyzed functional requirements and provided customer specific solutions.

Conducted training development for the Government Financial Information Systems (GFIS).

Investigated reported problems; analyzed production data through SQL queries, consulting functional workflow documentation, and recreating scenarios in a test environment.

Supported all Financial System modules and prepared memoranda for appropriate client according to subject matter. MIL CORPORATION BOWIE, MD 2001-2002

Conducted on-site training for government clients across the U.S. on various Travel Management modules.

Developed and delivered user guides and training for all HUD employees; to include Quick Reference cards and various training exercises to assist all clients with Trained Bureau Administrators, Processors, and Approvers on travel management processes.

Initiated client interviews and performed analysis of business processes within an organization before and after system installation.

Facilitated new business process improvements and software solutions.

Supervise training teams to facilitate training programs for senior management on different in-house operation by visual aids and user guides.

EDUCATION

BA CANISIUS COLLEGE, BUFFALO,NY PSYCHOLOGY

BA FLORIDA ATLANTIC UNIVERSITY, BOCA RATON, FL COMPUTER INFO SYSTEMS PROFESSIONAL CERTIFICATES

SECURITY CLEARANCE TOP SECRET SCI/SENSITIVE/SECRET CLEARANCE 2004 TRAINING TRANSPORTATION, KEEPING CHILDREN SAFE, AND MANDATED REPORTER

2011

CERTIFICATIONS LIFE COACH- LIFE COACHING INST. OF ORANGE COUNTY 2013 MINDFULNESS TRAINING – MINDFUL SCHOOLS 2015

NSC FIRST AID AND CPR 2015

SCHOOL VIOLENCE PREVENTION AND INTERVENTION 2015

CHILD ABUSE IDENTIFICATIONAND REPORTING 2015

DIGNITY FOR ALL CHILDREN 2016

TEACHING ASSISTANCT LEVEL I 2016



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