Name: TOUSSAINT BENKASA

Home Address: ** *-* ***** **

BRGY. MALAMIG, 1550 MANDALUYONG CITY,

Contact: 099*-***-****

E-mail: acy80u@r.postjobfree.com

To obtain a career that will further enhance my knowledge and skills for the benefit of the company and for the development of my own workmanship. Performing all core administrative functions (correspondence, database management, internet research, e-mailing, telephone contacting (inbound/outbound), filing, etc. Able to work on own initiative or as part of a team.

-Knowledge of Local Area Network technologies from a support perspective.

-Ability to read and interpret IT documents.

-Professional Phone Manner

-Ability to handle multiple tasks.

-Hardware and software debugging.

-Other: SAP, MS Word, Excel, PeopleSoft, LifePerson

-OS Windows 7,8,10, Mac OS

-Strong Communication and Interpersonal Skills

French Teacher par-time ENLI (Every Nation Language Institute)

Philippines from Dec 2015 - up to Jan 2017

- Effectively designed and conducted classroom activities, entertaining and interactive activities

- Successfully aided students in acquiring the necessary skills such as thematic vocabulary and structural knowledge to build communication capacity in a variety of conversational situation entirely in the target language

- Created and administered exams and evaluations to analyze student progress

Executive Operation Balance Transfer at Aditya Birla Minacs BPO Company

Philippines From sept 2013 – up Nov 2014

Job description:

-Get Inbound and outbound French calls from Canada for transfer of balance without paying interest, to create a new password and changing the address of MasterCard and visa credit card for the customers from the bank of Toronto Dominion.

Help desk Administrator at AIRTEL TELECOM

Kenya from April 2010- up to March 2014

Job description:

Maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

-Maintain inventory of all equipment, software and software licenses

-Modify configurations, utilities, software default settings

-Document internal procedures

-Report issues to the Service Desk for escalation

-Install, test and configure new workstations, peripheral equipment and software

-Attend Change Advisory Board meetings

-Attached for service desk solutions provide a single, unified platform to manage multiple service management

-JET KING; Bangalore, India; 2007–2009 Master’s Degree, Master in Network Administration Cloud.

-Strasbourg business School ;France 2006- 2007 patent in Business Administration in Marketing and sales

-Campus ; Congo 2000- 2006 Bachelor’s degree in Computers Science French Bachelor

-College William Booth, 1994-2000 State Diploma (High School) in Electricity

LANGUAGES

French : native language

English: Fluent

Character Reference

-ENLI (Every Nation Language Institute)

Ms. MARIE D.ATLANZA Sales & Marketing Executive

Mobile. 091*-***-****

Email: acy80u@r.postjobfree.com

-Airtel Telecom

CHRISTIAN BAFOE IT Manager

Mobile. +241*-***-****

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

TOUSSAINT BENKASA

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