Suzanne Hamilton, PHR

acy7ss@r.postjobfree.com * c 630-***-****

Certified Human Resources professional with over 15 years of experience and expertise in People Recruitment, Management and Development, helping people excel professionally and personally. Successful history of solving complex employee relations issues, working confidentially with all levels of employees and creating meaningful and mutually beneficial solutions for both company and employee. CORE COMPETENCIES

Employee Relations • Training & Development / Instructional Design • Performance Management Benefits Management • Project Management • Full-Cycle Recruitment • Employment Law EEOC/Compliance • HR Policy Design/Implementation/Administration PROFESSIONAL EXPERIENCE

BRINDLEY ENGINEERING Lisle, IL 2015 – 2016

Human Resources and Health, Safety, Security and Environment Manager

Responsible for establishing a Human Resources department and protocols for a growing engineering consulting firm specializing in reliability engineering in industrial, remote environments (i.e. oil & gas and chemical processing and refining).

Created and published first employee handbook and Health, Safety, Security and Environment guidebook for required client specific and general engineering safety requirements and certifications.

Reviewed current base pay structure for equity and designed a compensation structure to include performance based incentives; collaborated on succession plans for senior staff members, creating job descriptions and career paths for junior engineers and support roles.

Created employee mentorship, rewards and recognition and business networking programs to support an active and engaged employee-centric culture.

Designed and implemented a talent acquisition strategy to create a pipeline of full-time and temporary staff for on-demand staffing needs. Full-time requisition load of 8 engineers/support staff monthly.

Designed and facilitated mandatory compliance training including general industry and OSHA specific curricula, sales training, manager training, leadership training, communication foundations and technical training for virtual and classroom-based instruction. SCIL ANIMAL CARE COMPANY Gurnee, IL 2012 – 2015

Human Resources Manager

Responsible for establishing Human Resources protocols for a rapidly growing and changing, global organization of 45 employees domestically including a virtual sales force with a growing global HR presence in all subsidiaries.

Ongoing maintenance and evaluation of benefit programs and offerings; brokered new benefits in 2013 while rolling off of a PEO to increase benefit value and absorb an annual savings of $70k.

Designed and initiated a company re-organization to align function and value to our customers and increase efficiencies.

Created and implemented a new performance management process designed around key performance measures and company values.

Implemented a peer mentor program and new onboarding program to ensure new employees had access to the tools and resources necessary to be successful.

Developed and facilitated custom training for customer service and sales functions. Designed a new talent acquisition and onboarding process for new hires to increase first-day readiness and improve culture integration within the first 90 days of hire.

Created and implemented a full-life cycle recruiting plan to reduce recruiting overhead costs by 25%. Sourced and maintained a pipeline of interested candidates as well as third-party relationships; managed a requisition load of 6 – 8 FTE’s per month.

THE GLENTURE GROUP Deerfield, IL 2010 - 2012

Human Resources Manager

Responsible for the creation and implementation of all Human Resource functions and programs for an employee constituency of over 100 employees across the country; managed P&L for Operations and IT – Staff Augmentation.

Full Life Cycle Recruiter – Sourced qualified IT professionals and evaluated competence for project management/staff augmentation and direct hire placements. Managed a 6 - 8 requisition load per month.

Employee Relations – Manage all employee relations issues identifying and creating appropriate grievance procedures and other creative solutions for solving complex people problems spread across remote areas where no direct supervision is available amongst all levels of employees. Manage employee/client relations and vendor compliance with over 400 U.S. contractors and subcontractors and directly with end client.

Program Creation and Implementation – Responsible for assessing current employee and contractor programs and implementing new strategies to maximize effectiveness and manage project budgets.

Benefit Management – Coordinate, develop, plan and execute all employee benefit programs. Annually evaluate costs, bid new plans and identify where cost savings can be assumed.

Collaborate with accounting, management, project team leads and recruiting to ensure staffing needs are met and plans for future needs implemented.

Support RFP process for new clients and pre-sales engineers.

Provide reporting on activity and progress of all management initiatives, special projects and financial needs ensuring that they are in line with overall business objectives. AON CORPORATION Chicago, IL 2006 - 2009

Corporate Human Resources Specialist

Supported a decentralized constituency of 1500 full time U.S. employees with employee relations responsibilities for a business unit of 6000+ employees globally.

Coordinated and consulted on special projects for corporate initiatives and Strategic Planning efforts in cooperation with Senior Leaders, PMO, HR Administration and Management, Benefits Administration, Learning Management, Talent Development, Compensation, and HRIS to maximize effectiveness for all new and existing management and training programs.

Served as a business unit consultant for compensation programs and policies including base pay, variable pay and equity compensation. Reviewed compensation philosophies and programs ensuring they are fair, competitive, equitable, and aligned with business goals.

Coordinated the roll out of new talent management and compensation plan programs for 6000 US based employees.

Reduced workforce by 33% over a six month time with minimal impact to business unit productivity.

Provided frequent and clear communications regarding the status of initiatives; keeping clients informed of changes, work that is in progress and employee relations issues.

Acted as an escalation point for multi-site clients who are experiencing difficulties; researched and identified solutions and coached management on the appropriate actions.

Audited and reported on data in corporate HRIS systems making mass changes, conversions, and other direct data updates to HR data using Business Objects, PeopleSoft and other proprietary software tools. MONARCH DESIGNS Aurora, IL 2003 - 2006

Customer Service Account Manager/ Human Resources Coordinator

Provided account analysis and demand reporting support throughout the organization reporting to the Director of Distribution and Vice President of Operations.

Managed inventory levels using Wal-Mart’s proprietary Retail Link/Co-Managed systems.

Managed consumer services department for fulfilling warranties and servicing customer’s questions and concerns; primary contact for customer escalations.

Obtained competitive vendor quotes for internal operations supplies; managed purchasing and customer service department.

Managed seasonal recruiting process and new hire orientation for temporary staff.

Maintained confidential personnel files, including payroll, 401k management, insurance benefits and mediated employee relations issues.

CALAMOS INVESTMENTS Naperville, IL 2000 - 2002

International Sales Associate

Team leader in promotion of new Global Product for international territory.

Facilitated training for new associates and directors.

Managed and coordinated projects for the company Director of Distribution, CFO, and CEO.

Organized and planned broker meetings, web meetings, and trade shows for international private clients.

Supported high net-worth clients as first point of contact and provided timely responses and follow through on sales team advisory services and client requests.

EDUCATION & SKILLS

MA, Adult Education – DePaul University (completion May 2017)

BA, Human Resources Management – DePaul University

Communications and Music Performance – Eastern Illinois University

PHR Certificate – 2008 (SPHR Certificate Testing - 2017)

Microsoft Word, Excel, PowerPoint, Publisher, Project, OneNote, Outlook, Lotus Notes

QuickBooks, PeopleSoft HR, Smartsheet, Authoria, iCIMS, SAP, Business Objects, IFS, SalesForce.com, Retail-Link/Co-Managed, ADP and other Proprietary HRIS/ATS tools

Creative projects using Acrobat Suite, Photoshop and Print Shop

Design projects using Moodle, Skillsoft, Blackboard, Successfactors AFFILIATIONS/PHILANTHROPY

Society for Human Resource Management

Association for Talent Development

Operation Snowball - Board of Directors Executive Vice Chair

360 Youth Services Prevention Programs Volunteer

Contact this candidate