Technical Support Engineer
Resume:
RICHARD E. ARANOSIAN JR.
Fort Lauderdale, FL 33301
Home: 954-***-****
Email: ********@*****.***
SUMMARY
I am a skilled Senior Technical Support Engineer with over twenty one years of experience in the IT industry.
If you are looking for a professional who possesses superior problem solving skills you have found him. I solve problems.
Computer professional with over twenty one years of progressively responsible hands-on and remote experience in administration and resolving various technical issues.
Proven ability in configuring, installing and supporting a client-server environment.
Ability to work independently or as a member of a team with a strong customer service orientation.
I solve problems.
TECHNICAL SKILLS
Active Directory Services
SQL
VMware
Server and workstation installations and upgrades
Excellent diagnostic skills
Provided standard security best practices
Solid understanding of networks
Set up system migrations and upgrades
Strong communication and organizational skills
Manage multiple tasks, while effectively focusing on priority issues
Ability to learn new tools and techniques
Trained entry level technicians
Documented known issue and resolutions
Windows 7, 8, 10, 2008, 2012
A+ and Network+ CompTIA certified
LAN, WAN, cabling, hubs, routers, firewalls, printers, scanners, modems, fax machines, telephony devices, UPS devices, DSL and Cable Modems
EDUCATION
Boston University, Boston, Massachusetts
Bachelor of Science in Business Administration
PROFESSIONAL EXPERIENCE
QUEST SOFTWARE, Boca Raton/Fort Lauderdale, Florida 2007 - 2017
Senior Technical Support Engineer
Assisted end-users with resolving technical issues and functionality questions
My support focus is on Desktop Authority, Privilege Manager, and Remote support Center
Created many knowledge base articles and videos, including the video available from the link shown below.
Desktop Authority 9.x How to configure Printer element video
Tested application and configuration settings in self-maintained virtual testing environment
Assisted and trained other technicians on, software, network and configuration issues
Troubleshoot and resolved over 18000 technical issues during this period
HEALTHCARE SYSTEMS, Fort Lauderdale, Florida 2005 – 2007
Systems Administrator
Maintained all systems for Corporate and Remote offices
Resolved all technical issues for Corporate & Remote offices
Configured and installed hardware, software, and network devices for 20 sites and over 100 local and remote end users
Implemented a Companywide Symantec Antivirus Infrastructure
Liaison with 3rd party vendors to resolve and replace hardware, software, network and configuration issues
Responsible for Approving and Purchasing of new equipment
Trained users on equipment and applications
Maintain and Configure Avaya IP Office phone system
TAG SUPPORT COMPANY, Margate, Florida 2004 - 2005
Sprint Certified Technical Support Engineer
Resolved technical issues and questions concerning DSL service
Dispatched technicians for house calls and trained new employees on troubleshooting skills
Liaison with 3rd party vendors to resolve and replace hardware, software, network and configuration issues
Marketed and placed orders for service upgrades and equipment
SPHERION CORPORATION, Fort Lauderdale, Florida 2000 – 2004
$2 billion, Fortune 1000 Staffing, Outsourcing and Technology Company.
Network Analyst
Responsible for diagnosing and resolving hardware, software, network & configuration issues.
Implemented, installed and maintained hardware, software, and network devices for 1000 offices and over 5000 local and remote end-users
Resolved Hardware and Software issues on Laptops, Servers, & PCs.
Remotely supported over 300 Windows 2000/2003 Servers using PCAnywhere, Computer Management, and Terminal Services with Remote Desktop
Configured RAS for VPN, PPTP, dialup networking, and ISP, on dialup, DSL and LAN
Liaison with 3rd party vendors to resolve and replace hardware, software, network and configuration issues
Assisted and trained other technicians on hardware, software, network and configuration issues
Troubleshoot and resolved over 7000 technical issues during this period
Monitored and managed multiple Active Directory groups
QA script testing, including documentation and script upgrades
Frontline Support Specialist
Advised users on most efficient way to utilize systems to meet all business needs
Informed users on correct procedures and directed them to training and available resources
Documented and tracked over 5000 problems in the Vantive database to make certain that all issues were addressed
Responsible for assisting new system users within the company with configuration issues
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