Delores Bright

**** ******** ** #****- ****** TX 75231

Cell: 972-***-**** Email: acy7os@r.postjobfree.com

OBJECTIVE

To obtain a position where my diverse back ground will be utilize to add value to benefit the organization and provide opportunity for forward mobility.

COMPUTER SKILLS

Knowledgeable in word and excel. Knowledge of different business system applications; such as Payroll, home mortgage, Human Resources and Insurance, transportation and supply. Can operate and learn multiple applications as needed.

Profound in computer operating. Obtained a Business Analyst certification as of December 2016 to update my business knowledge of analytical processes in business environments.

PROFESSIONAL EXPERIENCE

MTS (current company) Grand Prairie, TX 05/14-current

Truck Driver

Local Company Driver

Deliver Parts and products to General Motors

Drive 18 wheeler dry van

Drive manual day cab

Drive to OK, LA and throughout TX

Driver for an Owner Operator

Deliver products and goods to companies

Driver freight to and from Dallas/Ft Worth rail stations

Pull ocean containers

Deliver to Walmart stores throughout Texas

Communicate with Store Managers and Supervisor

Drive 18 wheeler tractor trailer day and sleeper cab.

Use electronic telecom to keep track of hours worked

Over the road truck driver

Completed training phase 1 and II

Completed over 50,000 miles

Communicate with suppliers/customers

Drop and Hook/ unhook trailer

Monitor live load and unload

Drove/worked with a teammate and solo

Drive 18 wheeler/tracker trailer, manual 10 speed

Used electronic telecom to keep track of hours worked

DIMONT & ASSOCIATES – Dallas, TX

Document Review Specialist

Review new assignments for claimable damage

Evaluate and distinguish what is insurable damage in potential hazard claims

Upload documents, such as inspection reports, insurance information or Original Appraisal, and other reports as needed from client servicing systems and vendor websites

Transmit required information to appropriate area

Update Eldorado system as required

Maintain all tasks in a current status

Carry out tasks assigned by home office and team lead.

Comply with all company and department policies and procedures

Thoroughly examine files and notify supervisor of any issues

Maintain satisfactory scorecard performance which is linked to client Service Level Agreements

Develop and maintain a professional, courteous relationship with staff members

Train others on reviewing assignments for claimable damage and effective use of client and Eldorado systems.

ALLSTATE INSURANCE CO.

Temporary Agency

Claim Adjuster Customer Service

First notice loss, initial contact

Auto and homeowner processing

Customer Service: insured, banks, vendors and levels of management

Inbound and outbound calls

Receiving and handling inquiries from our policyholders

Verifying facts

Reviews and administratively sets-up claims in software tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances.

Receiving and handling inquiries

Providing outstanding customer service and resolving requests and concerns in an efficient & timely manner.

Handling calls in a call center environment.

Ability to deal with conflict in an effective manner

Auto claim total loss processing

AutoTitle processing

System/ NextGen

PIONEER NATURAL RESOURCES – Irving, TX

Temporary agency-Delta Dallas

Payroll Analyst

Audit payroll reports and entries for quality assurance. Update cost excel sheet. Enter and update payments, vacation hours, reimbursements, bonuses and deductions in payroll systems and/ or excel.

Organize and file multi-state garnishment.

Complete projects and research for Payroll Manager and co-workers as requested.

Collaborate with payroll team to conduct department duties.

Written and oral communication concerning payroll topics.

Communicate with employees providing, requesting or gathering information toresolve payroll concerns.

External communication with government agencies pertaining to child support inquiries.

Use software applications: word, outlook, excel, and payroll software systems (Tenrox and Ultimate software-back office).

7-ELEVEN, INC/SOUTHLAND CO – Dallas, TX

3/13-5/14

10/12-1/13

2/12-4/12

5/06 – 2/09

Payroll Processor

Report to Payroll Supervisor and orchestrate all aspects of payroll processing, including garnishments, reconciliation/accounting, customer service/relations, cost saving, auditing, human resources, administration and external affairs. Direct/instruct: store managers, franchised store owners, employees and co-workers.

Process and audit payroll for several regional markets of retail stores for over 2000 employees using Oracle.

Research reports to identify information for payroll processing and adjustments.

Manage garnishments which include: recording, updating, imaging, answering information requests and sending termination letters to agencies.

Cross train and help direct team members, and conduct job duties with a highly cost-efficient manner.

Reconciling accounts, processing check reversals and stop payments, processing new hire and terminated employee checks and assist with management projects to help improve job duties.

Problem solving with collaborating with management and team members.

Attended training and feedback programs that improved knowledge/skills, provided instruction to franchisees regarding processes and policies, garnishment legal issues, and provide financial statement information request with detail research

T&WA INCORPORATED – Louisville, KY

6/03 – 2/06

(Certified QS9000 and MBE global leader and tier-one supplier providing value-added tire and wheel assembly service to major automobile manufacturers [Nissan, Mercedes, Honda, Toyota, Hyundai, BMW, GM, Ford)

Payroll Specialist / Human Resources Specialist

Conducted human resource and payroll job duties and later assumed additional accounting, tax, and purchasing/inventory responsibility.

Directed payroll processes to ensure quality performance, optimal cost-efficiency by conducting payroll audits, and minimize errors.

ADP/overseeing processes, entering all employees time and collaborating with plants and ADP to help create a solid relationships, provided skills training and direction to plant administrators.

On call for 2nd shift managers for payroll purposes.

Develop payroll rules and regulations during start up for ADP change over. Participated in testing and system conversions.

Assist 3rd party with payroll auditors. Provide training to plant administrators. Process check advances, bonuses, and 401k payments including stock administration integration. Conduct payroll for 900 employees using ADP and PayDay Solutions.

Verify billing and payment associated with the payroll department: 3rd party insurance, vendors, ADP cost.

Create and manage reports for management: EEO, turnover, new hire, pay increase, annual reviews, bonuses, payroll costing, and inventory ordering.

Manage personnel files and provide office support to other departments.

Prepare benefit payments spreadsheets for payment, assist with benefit presentation company-wide and orientations. Occasional travel to all plant locations when needed. Update employee information and enter new hires in computer system.

Administration duties for monthly and quarterly communication meeting. Manage personnel files and provide office support to other departments. Support and perform special projects and research assignments, as needed for Management presentations, or any general meeting.

Strategically managed uniform purchasing, ensuring availability of uniforms to eliminate ordering delays. Oversaw inventory for preventative maintenance to minimize and control cost.

Maintain all confidential information internal and external.

Traffic Management Control for informational needs.

KENTUCKY ARMY NATIONAL GUARD – Louisville, KY

1/97 – 1/05

Field Military Police Unit, National Guard Army Reserves

Administration Specialist/Operations

Provided office support to the Department of Military Operations for a Military Police Unit.

Assisted with managing and maintaining information files for Human Resources and Operations Department.

Administration duties for projects and presentations for officer meetings for supervisor.

Delegated clerical duties which consisted of letters, memos for soldiers, other departments/units, outside companies and company wide information.

Worked collaboratively with different military National Guard Units and companies on different projects.

During my deploymentto Ft. Bragg North Carolina as fulltime active, supported and assisted with the background operations at Ft. Bragg for a Military Police Unit.

Participated in preparing taxes for soldiers and military families (i.e. 1040 EZ, 1040 taxes)

Performed several confidential activities.

Education & Professional Development

KENTUCKY STATE UNIVERSITY – Frankfort, KY

Bachelor of Business Management/Administration (2003)

College Deans list 2000-2003; College Career CounselingAward– Award

GRAND CANYON UNIVERSITY – Arizona

MBA(current pursuing)

KENTUCKY ARMY NATIONAL GUARD/RESERVES – Louisville, KY

National Defense Reserve Medal – Deployment Achievement

Armed Forces Reserve Medal andMobilization – Deployment Achievement

Army Achievement Medal

7-ELEVEN, INC – Dallas, TX

7-ELEVEN HONORS FOR SERVANT LEADERSHIP –Achievement

DIMONT & ASSOCIATES – Dallas, TX

AWARD FOR MOST REVIEWS PER HOUR/FREDDIE MAC TEAM – Achievement

QUALIFIED FOR 1ST TIER MONTHLY BONUSES - Achievements

TRAINING CLASS – Right Date of loss, First Time Vacancy, Estimator and Selecting Documents

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