Shilpa Prasad Rao

PERSONAL DETAILS

M: 330-***-****

E: acy7oo@r.postjobfree.com

Address: *** *********** *****, **********, ******** 40223.

ACADEMIC QUALIFICATIONS

Master’s in Business Administration

Human Resource Management (2012-2013) from Indian School of Management & Studies ; registered with British Certification INC which is accredited with JAS-ANZ Accreditation body and member of The International Association for Distance Learning, British Academy of Management and Indo-American Chamber of Commerce.

Bachelors in Engineering

Information Science (2002-2006) from Canara Engineering College, Benjanapadavu, Bantwal, Karnataka, India; affiliated to Visvesvaraya Technological University, Belgaum and recognized by Government of Karnataka and approved by AICTE, New Delhi.

PERSONAL SUMMARY

A results driven, self-motivated and resourceful project coordinator with an in depth understanding of all aspects of project coordination and implementation. Experience of supporting the delivery of new and existing products and business enhancements that enable individuals and organizations to improve the quality and productivity. Well presented with excellent communication and written skills and having a commercial approach to solving problems and developing business. Now looking forward to making a significant contribution with an ambitious company that offers opportunities for progression.

KEY SKILLS AND COMPETENCIES

Self-motivated with a flexible attitude, and be able to adapt quickly to change.

Leading, engaging and building confidence in project staff.

Having exceptional interpersonal, communication and motivational skills.

Proven ability to stay within approved budgets, schedules & achieve objectives.

Intellectually curious and able to learn quickly

Proactive mindset and approach: able to think several steps ahead in a project plan, anticipate teammates’ needs, and suggest improvements to existing processes

Enjoy multi-tasking and can prioritize work streams effectively under deadline, with timely execution and resolution of action items

Motivated by teamwork; enjoy working in highly collaborative environments

Gracious and supportive; concerned with the interests of others

Open to feedback and learning; willing to coach and teach others

Ethical, confident, creative, and positive attitude

Track record of achievement in personal or professional setting

Experience preparing and proofing documents for an executive-level audience

Excellent typing speed and very quick in data entry

WORK EXPERIENCE

Data Entry Clerk, Accounts Payable (part time) at GE Appliances from May 2016 until present.

Senior Project Coordinator, IT team at Atlantic Data Bureau Services Pvt Ltd– Criminal record check with Ministry of justice, UK from November 2012 – November 2014

Associate for Apple India iOS in Aditya Birla Minacs from July 2012 to November 2012

Senior Technical Support Executive for EASe in Mphasis a HP Company from 12 July 2010 to 05 March 2012

Worked as Technical support Executive for Nokia project in Scicom India Pvt Ltd from 11 August 2008 to 24 March 2009

Worked as Client Coordinator / Office Administrator in B.R.Deepak and Associates (Advocate’s office) from 1st August 2006 to 31st July 2008

AREAS OF EXPERTISE / DUTIES

Quick processing of different types of invoices from third party suppliers using Unix based system for entering data

Project coordination – Overseeing, coordinating and recording day to day running of projects of each member involved with assisting project managers, senior managers, director of engineering and managing director. Generating project timelines, identify milestones, and monitor deadlines. Identify, analyze, prioritize, mitigate and communicate project risks. Generating meeting agenda and meeting minutes. Determine, communicate, and track meeting action items.

ISO 9001 and 27001 certification – Maintaining all documentation related to 9001 and 27001 and represented team in 2 main Audits and several internal audits.

Organization, planning and priority setting – Involved in organizing meeting, planning of new projects, allocating resources, Scheduling, execution, problem solving and support. Providing constant project support to senior Project Managers. Offered solutions to the top management regarding project-related queries. Experience with developing and maintaining project plans, and managing multiple projects/work streams simultaneously

Quality assurance - Keeping the employees on track by overseeing their work and analyzing their performance on regular basis. Reviewing the efficiency and effectiveness of service delivery.

Performance reviews - Analyzed the individual performance of each team member and motivated them to perform even better. Organized training workshops to improve the performance of the members who were lagging behind in terms of performance. Analyzed the assigned projects and distributed tasks to the members as per their area of expertise. Conducted monthly staff meetings and participated in performance management and salary decisions.

Procurement strategy – Handled all procurement activities for the department. Streamlined company purchasing process to lean standard on product, services, and material purchasing.

IT Hardware – Research, procure and set up on all items for a server room, office floor. Worked with external vendors to ensure that high standards for service quality and delivery deadlines are met consistently.

IT Software research – VDI, Virtualization, Office 365, adobe cloud, free software

IT infrastructure handling – Server room set up, smoke detector set up, Office migration planning, Network providers

Implemented companywide employee development training program / Knowledge Sharing to increase production output, quality, and process improvement. Developing training and briefing material for staff.

Assisting the HR department and management with interviewing, hiring and training new staff and assigning them projects to support new company objectives.

Maintained heavy appointment calendar booked with internal/external clients and business leaders.

Coordinated Board and management meetings; compiled and synthesized information from attendees into a PowerPoint presentation to ensure seamless execution.

Point of contact for new hires and all team leaders in acquiring telephone equipment, granting system access and related login Id creation.

Provide ongoing support to all staff members.

Assist with special projects, gathering data and preparing reports, ensuring deadlines are met and information and materials are prepared and delivered in advance.

Maintain teams, TL’s and DE’s calendar, ensuring appointments are set and prioritized.

Coordinate travel arrangements for TL, DE, MD and staff reporting to him, ensuring accommodations meet or exceed their needs.

Provided daily support to a direct report to CEO, including management of schedule, correspondence, presentations, spreadsheets, complex travel using commercial sources and corporate fleet. Interacted daily with C-level executives, including CEO.

Helped team to R&D and set up required Softwares for Ensuring that relevant management information is captured and analyzed.

Basic computer applications(MS- Word, MS- Excel, Outlook and MS- Office Suite Tool)

Familiar with Windows and Linux operating systems.

Troubleshooting the system (Desktop and Laptop).

Complete internal applications support and Capable of solving network problems, hardware & software problems.

ACHIEVEMENTS

Won best performer award with Scicom India Pvt Ltd for Nokia project.

Won best performer award repeatedly with Mphasis a HP Company for EASe process.

Won Reward and Recognition repeatedly with Mphasis a HP Company for EASe process.

Won Monthly Summit Award in Mphasis Spirit of Winning program.

Won awards in group activities and various competitions in Mphasis a HP Company and at Atlantic Data Bureau Services Pvt Ltd.

Attended campus connect program by INFOSYS TECHNOLOGIES.

Won many prizes in group events certificates if required can be furnished.

Declaration

I hereby declare that the above information furnished is true and correct.

Place: Louisville

Date: 09 March 2017 Signature: Shilpa Prasad Rao

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