Customer Service

Yvonne M. Bradley

**** ******* ******, *****, ******* Falls, NY 14301 • Mobile: 716-***-**** • Email: *************@*****.*** Objective:

Highly motivated, knowledgeable, dedicated, and compassionate professional to secure a position with your organization utilizing my extensive skills, training, education, and experience as a Direct Care Professional, or other position in the H ealthcare and/or Human Services industries Summary of Qualifications:

Over 15 years’ experience as a CNA providing excellent acute care patient services in nursing home and in-home care settings

Experienced providing nursing services for a wide range of patients with various conditions including Alzheimer’s, dementia, TBI, and more

Experienced assisting post-surgery patients with their recovery period in a rehab wing of a nursing home

Proficient recording patient charting information, taking vital signs, intakes, taking blood pressure, blood sugar, temperatures, weight, closely monitoring all patients/residents, etc.

Experienced monitoring foley and other catheters, colostomies, ileostomies, and more, reporting any adverse changes to RNs or upper management

Regards patient confidentiality seriously and complies with all HIPAA laws and regulations

Experienced working with with RN’s and LPN’s relaying information related to the patient’s care plans

Experienced training family members and new staff, educating, delegating orders, monitoring all patient care activities for quality, expediency, and safety, conducting performance evaluations, and re-training as needed, and consulting with upper management for employee status/progress reports

Knowledgeable with basic medical and psychological terminologies

Experienced using Hoyer and other patient lifts

Over 10 years’ experience as a supervisor in a large-chain, retail membership setting, proficient with all aspects of workforce development including interviewing, hiring, scheduling, training, delegating work orders, monitoring all work activities for quality, expediency, and proper employee/customer interactions, conducting performance evaluations, implementing disciplinary measures, and terminations

Over 15 years’ experience providing highest levels of customer service in healthcare and retail settings, assisting customers/patients with their product/services selections, offering intelligent solutions/options customized to individual needs, meeting and/or exceeding customer/patient expectations every day, and resolving issues to their complete satisfaction

Strong communications, math, analytical,and problem-solving skills

Experienced using computers, Windows, Internet research, and email

Multi-tasks efficiently, learns new systems quickly, and completes all projects/assignments on time or ahead of critical deadlines

Works well independently or collaboratively in a team environment Professional Experience:

06/1998 to 07/2016 Membership Enrollment Specialist / Supervisor – Check-Out Sam’s Club, Inc., Niagara Falls, NY

Responsible and in charge of all membership enrollments, including individual and corporate programs

Supervised up to 10 cashiers and door greeters in the check-out lines, training for sales techniques and reinforcing customer service policies and standards

Authorized merchandise returns over certain pricing thresholds

Responsible for all aspects of workforce development from interviewing and hiring to implementing disciplinary measures and terminations Education, Training, and Achievements:

Nursing Certificate, 2003 - 2004

Niagara County Community College, Sanborn, NY

Regents Diploma

Niagara Falls High School, Niagara Falls, NY

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