Customer Service/ Human Resources/Receptionist/Adm. Assistant
Resume:
Andre Smith
Timberlake, NC *****
acy7kn@r.postjobfree.com
Authorized to work in the US for any employer
WORK EXPERIENCE:
Executive Secretary to Director of Human Resources
Chapel Hill-Carrboro City Schools-Chapel Hill, NC- March 2017 (temp. position)
JOB SUMMARY: I performed a wide variety of duties, some of a confidential nature, including phone
coverage and general administrative functions.
DUTIES AND RESPONSIBILITIES:
•Greeted parents and employees as they entered Human Resources
•Answered incoming calls for the Human Resource Department and the Director
•Process and distribute incoming mail and faxes
•Pick up and deliver mail from the post office and the schools
•Pick up and deliver interoffice mail to Human Resources
•Make interoffice deliveries
•Monitored the calendar and made meeting arrangements for the Director
•Perform other tasks as assigned by HR leadership
•Performed employment verifications
•Processed leave off request from teaching staff
Administrative Assistant
Child Care Services Association - Durham, NC - January 2017 to February 2017 (temp. position)
JOB SUMMARY: I performed a wide variety of duties, some of a confidential nature, including phone
coverage and general administrative functions.
DUTIES AND RESPONSIBILITIES:
•Treat information on CCSA clients, employees or Board members in a confidential manner
•Provide front-desk reception coverage for telephone & walk-in traffic
•Process and distribute incoming mail and faxes
•Pick up and deliver mail from the post office
•Pick up and deliver interoffice mail to CCSA Community Kitchen as needed
•Make interoffice deliveries
•Perform duties of Administrative II in case of absence
•Perform other tasks as assigned by agency leadership
•Process payments for child care via check, money order, and credit card
CSR - Customer Service Representative/Senior Technician
Kodak Alaris - Durham, NC - February 2016 to January 2017
DUTIES AND RESPONSIBILITIES
•Answered inbound calls from top clients
•Created trouble tickets for clients
•Monitored the call volume and routed calls to agents accordingly
•Monitored service requests via chat and email
•Provided quality feedback to agents about job performance
•Worked closely with management to update sales force articles
•Trained new hires on their job duties during a 6-week training course
Front Desk Agent/Night Auditor/Front Desk Mgr/General Mgr
Choice Hotels - Durham, NC - December 2013 to January 2016
DUTIES AND RESPONSIBILITIES:
•Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation center.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
Issues, controls and releases guest safe-deposit boxes.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
EDUCATION
Associate in Medical Office Administration
Wake Technical Community College - Raleigh, NC
August 2012 to May 2016
SKILLS
Microsoft Office (10+ years), Customer Service (10+ years), Call Center
ADDITIONAL INFORMATION
References
Michelle McCray, Hospitality, Known 4 years 919-***-****
Crystal Mitchell, Customer Service Rep. Known 1 Year 919-***-****
Nichole Martin, Customer Service Rep. Known 1 Year 919-***-****
Contact this candidate