Human Resources Customer Service

AMANDA NASSRALLA

***** ****** **. ******, ** ****6 281-***-**** acy7it@r.postjobfree.com

CUSTOMER RELATIONS HUMAN RESOURCES FRAUD DETECTION Experienced and accomplished U.S. Army Human Resources professional separating from the military. Highly trained in all aspects of HR administration, service leadership, payroll, on-boarding new per- sonnel, and building strong workforce relations. Recruit top-performing personnel, manage depart- ment budgets, and complete detailed reference checks that ensure recruitment of quality candidates. Military trained in resolving conflicts, investigations, and determining valid solutions to client issues. Currently Hold a Secret Clearance.

Seeking an HR, fraud prevention or banking position where attention to details, excellent in- vestigative skills, budgeting, dedication to excellence and uncompromising customer service and support is valued.

TECHNOLOGY: MS Office Suite, QuickBooks, eMILPO, AHRS, HRIS, SAP, ADP LANGUAGES: Fluent in English and Egyptian Arabic

PROFESSIONAL EXPERIENCE

2012 NOV to 2017 FEB: U.S. Army, Various Locations/Ft. Bliss, TX (40+ HRS PER WEEK) HUMAN RESOURCES SPECIALIST

Supervise a team of four Soldiers and provide Human Resources administration for the 86th Expedi- tionary Signal Battalion. Oversee entire process that facilitates promotions and awards presented to Soldiers. Manage individual department budgets and schedule/plan company inspections.

Onboard new personnel and mentor staff to adjust to assigned performance and social aspects of positions.

Assist personnel with individual finances and leave issues, manage payroll, and life insurance ini- tiatives.

Complete administration of incoming/outgoing mail ensuring timely delivery of letters and pack- ages.

Assist Soldiers receive benefits and compensation, resolving any bottlenecks in a timely manner.

Experience administrating contracts and working in a call center.

Completed Advanced Individual Training in Human Resources Specialist. 2011 JAN to 2012 NOV: Speegleville Store, Waco, TX (40 HRS PER WEEK) HUMAN RESOURCES ASSISTANT

Assisted the HR manager in staff recruiting for top-quality candidates for this retail organization. Completed detailed background checks and processed all new hire documentation. Corrected all per- sonnel records including I-9 forms ensuring accuracy and accountability. Facilitated staff termination when warranted; managed payroll and timekeeping.

Analyzed all candidate demographics and supported documentation that assisted in recruitment of personnel.

Facilitated strong employee relations that motivated personnel and improved performance.

Managed daily store revenue and assisted in customer service problem resolution. EDUCATION / AWARDS

B.S., Business Administration – Excelsior College, Fort Bliss, TX – In Progress GPA 3.5 Army Human Resources Specialist Training – United States Army Basic Leadership Course – United States Army

Staff Relations On Boarding HR/Payroll HR Management Resolve Con-

Army Commendation Medal

NCO Professional Development Ribbon

Army Good Conduct Medal

Certificate of Achievements – 2X

National Defense Service Medal

Global War on Terrorism Service Medal

Army Service Ribbon

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