Customer Service Supply Chain

James C. Besaw

*** ********** *****, ************, ** 29681 562-***-****

acy7is@r.postjobfree.com linkedin.com/in/jimbesaw

Supply Chain Executive

Logistics Expert Process Integrator Powerful Negotiator

Innovative, ambitious, supply chain, logistics and distribution executive with 20+ years of global experience. Detail driven and gifted numbers cruncher and financial manager with large scale project expertise. Charismatic human capital manager with reputation for building consensus quickly and bringing projects in under budget and on time. Intuitive ability to expertly align KPIs, purchasing, forecasting, demand planning, inventory management and technology. Mentor and hands-on coach dedicated to on-site leadership and decisive performance under pressure. Consummate negotiator and deal closer.

Areas of Expertise

Resource Steward

Profit Champion

Charismatic Communicator

Empowering Coach

Pressure Decision Maker

Goal Oriented Negotiator

Process Streamliner

Contract Closer

KPI Visionary

FDA Expert

Hands-On Leader

Consensus Builder

Key Skills Assessment

Supply Chain Expert - Reduced annual costs: labor $250K+; freight $300K+; product $750K.

Process Integrator - Delivered 3 years of zero service interruptions while supporting a 360% overall sales growth.

Powerful Negotiator - Conceptualized/implemented improved vendor deliveries resulting in 95% on-time shipments.

Professional Experience

Vice President of Operations

Solid Gold Pet, LLC, Greenville, SC 2014 – 2016

Solid Gold Pet is a natural pet food brand. My responsibilities included the oversight of all day-to-day operations, procurement, purchasing, distribution, logistics, QC and regulatory management, customer service and sales. Negotiate and manage 3PL contracts. Provide collaborative forecasting, vendor packaging oversight, SKU rationalization.

Improved on-time delivery by 40%.

Reduced freight cost $600K+ annually.

Developed and implemented formal S&OP process.

Improved forecast accuracy and fill rates by 30%.

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Vice President of Supply Chain

Beefeaters Holding Company, North Bergen, NJ 2011 - 2013

Beefeaters Holding Company was a pet treat and pet supplement company that serviced the pet specialty, mass market and club channels. As the VP of Supply Chain my responsibilities included product development, procurement, vendor management, global sourcing, quality, distribution, logistics, customer service and regulatory management. I managed multiple facilities and suppliers in Asia, South America, North America and Europe.

Developed and implemented an S&OP process.

Analysed KPIs, reduced annual costs: labor $250K+; freight $300K+; product $750K.

Process improvements: SOP designer; SKU rationalization and reduction.

Innovations: demand planning; new product development, procurement, and launch.

Director of Operations, Waggin’ Train Brand

Nestle Purina Petcare Company, Corona, CA 2008 - 2011

Waggin’ Train was the #1 US dog treat brand in 2010/2011. Managed multiple facilities, including 3PL partners. Supervised logistics-global transportation and distribution, procurement, forecasting and visionary planning in order to anticipate demand. Cultivated vendor relationships. Provided financial management, order and inventory control, QA.

Developed and implemented formal sales forecast process and review.

Managed annual budget of $200M; purchased finished goods $175M+.

$200K reduction in freight costs, year 1.

Delivered 3 years of zero service interruptions while supporting a 360% operational growth.

Mentored staff of 100, and provided on-site project leadership to Asian factories.

Director of Operations

Crislu Corporaton, El Segundo, CA 2006 - 2008

Crislu is a high end cubic zirconia jewelry brand. I had responsibility for purchasing, vendor and customer relations, forecasting, QA, sales, inventory management, IT, and global transportation and distribution. I also managed returns and repairs department.

Generated $100K annual savings; reduced labor and increased productivity.

Conceptualized/implemented improved vendor deliveries resulting in 95% on-time shipments.

Provided staff training, wrote best practices procedures for process improvement.

Conducted semi-annual visits to Asian suppliers to ensure process optimization.

Forecaster and point man for major accounts.

IT/data integrity problem solver; managed out-sourced IT, designed new programs to streamline processes.

Manager of Distribution and Logistics

Physicians Formula Cosmetics, Azusa, CA 1991 - 2006

Physicians Formula is a hypo-allergenic cosmetic brand. I provided leadership and controllership of distribution, logistics, promotional assembly, maintenance staff and returns department. Hired and trained staff and planned logistics of large temporary staff usage.

Implemented Warehouse Management System from development to launch.

Lead negotiator for inbound/outbound freight and supplies.

Ensured quality assurance and served as lead for rejections resolution.

Initiated labor standards and implemented safety programs to reduce lost time accidents.

Set up and managed two 3rd party warehouses. Maintained order and inventory control.

Education

Bachelor of Science, Business Management, University of Phoenix, 2009

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