Darren Dorsey

**** *. ******** ******, ******* AZ 85014

T: 480-***-**** E: acy7hq@r.postjobfree.com

SUMMARY

Successful managerial skills with over 5 years experience. Premium Customer service skills, and quality telephone etiquette. Dedicated professional who seeks to understand customer needs. Successfully assisted customers in understanding product line and selecting the best product for their need. Trustworthy and reliable when handling customer payments.

QUALIFICATIONS

Type 35-40 wpm. – Customer Service Skills - Receptionists skills - Telephone skills utilizing 1-24 lines. - Duplicating and Reproduction skills using Kodak and Xerox high performance machines

EXPERIENCE

Verizon Brand Ambassador (10/05/16) – (11/23/16)

Ampcus Staffing-Phoenix,Arizona

●To assist Walmart Store Managers with making sure that Verizon inventory is in stock. To make sure display is clean and presentable. To also assist customers with choosing Verizon as cellular carrier.

Elite Customer Service Rep (09/15/10 – 10/04/16)

Fiserv Phoenix, Arizona

●To assist customers with activating accounts and password resetting.

Elite Customer Service Rep (03/25/16 - 09/14/16)

Volt Staffing Solutions/Direct TV Phoenix, Arizona

●To assist Technicians and customers with activating and deactivating receivers. To adjust and remodify accounts as needed for proper installation of cable systems.

Elite Customer Service Rep (02/01/16 – 03/24/16)

Concentrix/Nike- Phoenix, Arizona

●To assist customers with orders placed using Nike.com tools and specialized program designed exclusively for Nike

Account Manager (10/2015 - 01/2016)

Neutron Industries - Phoenix, Arizona

●To sell cleaning supplies, janitorial products, and deodorizers, B2B, and to homeowners nationwide using automated dial system.

Telesales Rep (09/2015 - 10/2015)

Networx Online Solutions - Phoenix, AZ

●To Sell Amazon Affiliates Program to customers nationwide, using automated dial system.

Shift Supervisor (07/2013 - 09/2015)

Securitas Security Services - Phoenix, Arizona

●Shift Supervisor at Sky Harbor Airport for all Securitas employees, as I conducted post checks on all Securitas employees. Secure all airport facilities, doors and gates with key card scanners, keys, and locks. Protect all customers and Sky Harbor merchants, and staff by maintaining high visibility, performing foot patrols, and vehicle surveillance throughout the airport terminals.

Security Officer (06/2010 - 09/2013)

Securitas Security Services - New York, NY

●To assist visitors and clients with checking in and out of Hospice Care Facility, using automated system. Conduct foot patrols every half hour to maintain facility is safe and secured.

Shift Supervisor (03/2006 - 05/2010)

Andrews International - Bronx, N.Y.

●Secure Residential property by conducting foot patrols throughout community. Assisted NYPD with their investigations of criminal activity in and around property. Utilized CCTV and handheld radio communication devises.

Shift Supervisor (06/2003 - 03/2006)

Labor Management Concepts - Arlington, N.J.

●To assign and post guards as needed to entrances and exits. Also assisted Novillus construction company managers, and employees, along with a host of other skill trade employees with navigating around construction site.

EDUCATION

Diploma The Refrigeration Institute, New York, N.Y. (2013)

Acquired Certification in HVAC/Refrigeration in 2013. Graduated with Honors with GPA of 3.5.

Diploma

Re-Start Academy, New York, N.Y. (2012)

Acquired G.E.D. in May of 2012.

Certification

Ross University Information Systems Institute, New York, Basseterre, St. Kitts, N.Y./ Nevis (1988)

Acquired Data Entry/ Word Processing Certification. Maintained GPA of 3.2 and acquired 3 systems, Wang, Xerox, I.B.M., along with operating programs, Dos, Microsoft, Multimate, and Word.

ACCOMPLISHMENTS

●Recently received bonus from Neutron for making quota and excelled in 100% t.t. on phone. Graduated with Honors from T.R.I.

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