Customer Service Manager

TWYLA MOORE JACKSON

*** ****** **. ******, ***** 75172 214-***-**** acy7gm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

High-energy, results-oriented Accounting Finance Professional with over 15 years of experience in management and customer service. Proven ability to motivate my peers to achieve optimum performance levels, and advance every tool I learn. Proven ability to reduce customer complaints and increase retention of clients.

EXPERIENCE:

Rent-A-Center, Inc. Plano, Texas

RAC PRODUCT SERVICE WARRANTY ADMIN I

12/2015 - Present

oReviewing All New and Bad Warranty Claims

oBilling/Processing Claims Once a Week

oResearch and Resolving outstanding issue with billing

oFinancial Responsibilities

oReturn Authorization forms for Gaming Systems.

EZ PAWN Dallas, Texas

Accounts Finance Representative 01/2002-10/2015

oCertified Lead Pawn Broker

oFollow standards for accurately qualifying loans and appraising customer’s loans

oHandle all cash and negotiable items in accordance with policies and procedures.

oPrevent loss or damages for company and customer accounts.

oPosting Payments and credits to customer accounts.

Silverleaf Resort Dallas, Texas

Customer Services Specialist 01/2000-01/2001

oMaking over 100 plus calls a day and handling incoming for owners.

oMaintained knowledge of all resorts and services available to business owners

oWorked with owners to the rates and dates.

oData Entry (entering in customers information)

EDUCATION:

Cedar Valley College/ Lancaster, Texas In-Progress

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