Customer Service Sales
Resume:
JASON BUXBAUM
*** ****** **. *** *** Hobart, IN 219-***-**** acy78p@r.postjobfree.com
Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost effective.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.
Education
Ivy Tech State College – Valparaiso, IN, 1992
A.S. Degree in Marketing Technology
Technology Summary
Certifications:
ITIL® Foundation Certificate in IT Service Management, CompTIA A+, Hewlett Packard Accredited Platform Specialist, Panduit structured cabling, Troubleshooting and Maintaining the Macintosh.
Operating Systems:
Windows 10/8.1/8/7/Vista/XP/2000/NT/9x and Mac OSx, iOS, Android
Software:
MS Office, SAPGUI, Kronos, BMC Footprints, Team Dynamix, Adobe Creative Cloud
Hardware
Infrastructure Cabling:
Installation, repair and troubleshooting desktop, mobile computers & peripheral devices including laser and inkjet printers and multifunction devices.
Installation, repair and troubleshooting of copper Infrastructure cabling plant category 5 & higher UTP, Type-1 STP and voice category 3 UTP.
Professional Experience
Purdue University Northwest – Westville, IN
Computer Lead Technician (January 2017 to Present)
Monitor and coordinate the activities of the Desktop and Helpdesk Services staff. Repair and maintain a wide variety of desktop computers, related peripherals, printers and software in a bench setting at Purdue University Calumet. Maintain computer, printer, cabling parts and spare parts inventories. Developed quality systems and methods to maintain accurate records and provide reliable service while maintaining a customer focus.
Purdue Calumet – Hammond, IN
Customer Service Center Intake Supervisor (April 2015 to January 2017) Supervise the activities of the Customer Service Center, set work priorities, perform evaluations, and provide training, guidance. Supervise support staff by establishing schedules, setting work priorities. Train staff engaged in supporting the campus community’s technology needs.
Selected Contributions:
Key role with technology support during the transition of Purdue Calumet and North Central campuses to Purdue University Northwest. Unification process included support for domain changes, PC & email migration.
Assisted the Westville campus with support for Kronos time keeping implementation.
Assisted Customer Service Director with PC inventory of the Hammond campus.
Lead role with design, and implementation of BMC Footprints ticketing system on both campus locations at a cost savings of $35,000 per year in licensing and maintenance fees.
Key role with Customer Service Center re-design at the Hammond campus to provide better customer service for walk-ups and improve staff training and collaboration.
Developed Customer Service Handbook of knowledge base articles for common issues.
Improved the quality of service in the Customer Service Center by providing the expertise to train representatives to resolve issues on a first contact basis.
Computer & Helpdesk Support Technician (October 1997 to April 2015) Monitor and coordinate the activities of the Desktop and Helpdesk Services staff. Repair and maintain a wide variety of desktop computers, related peripherals, printers and software in a bench setting at Purdue University Calumet. Maintain computer, printer, cabling parts and spare parts inventories. Developed quality systems and methods to maintain accurate records and provide reliable service while maintaining a customer focus.
Selected Contributions:
Assisted the Director of Technical Services with the recommendations and planning for all desktop computers and peripherals for the campus in both lab and office environments. Implemented an inventory tracking system to reduce operating expenses and increased response time by having the sufficient quantities of serviceable parts on hand for PC and printer repair and maintenance.
Developed procedural documents used by Desktop Support, and Server Administration team at Purdue University Calumet.
Developed and organized computer parts storage area and implemented procedures to allow the university to self-maintain computers and peripherals on campus while taking advantage of manufacturer warranties.
Developed receiving system to track and inventory computer and peripheral parts allowing the university to take full advantage of manufactured warranties.
Partnered with several vendors allowing the university to procure computers and peripherals with consistency, competitive pricing and lowering overall TCO.
Purdue Calumet – Hammond, IN
Student Technician (1995 – 1997) Repair and maintain a wide variety of desktop computers, related peripherals, printers and software.
Service Merchandise – Griffith, IN
Electronics Department Assistant Supervisor (1993– 1995)
Responsible for sales and customer service related to home electronics. Supervised four sales associates; in addition to being responsible for inventory and stocking of the electronics department.
Radio Shack – Munster, IN
Store Manager (1991– 1993)
Responsible for sales and customer service related to home electronics. Supervised 3 sales associates; in addition to being responsible for inventory, ordering, stocking, payroll and merchandising.
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