Nicole S Joyner

**** ******** ****** *****

Chesterfield, VA 23234

804-***-****

acy74p@r.postjobfree.com

acy74p@r.postjobfree.com

OBJECTIVES

Experienced Office Manager who enjoys challenge seeking opportunity to learn and improve skills. I am also a recent graduate from Liberty University, looking for a position where I can maximize my management skills and training experience and expend my development of strong customer focus, initiative, and a can-do attitude. Looking for a position where I can maximize my management skills and training experience.

EDUCATION

Liberty University

2011-2016

Major: Bachelor of Science in Religion

Associate of Arts Interdisciplinary Studies

University of Phoenix

2009-2011

Prerequisites (General Studies)

Army Management Staff College, Fort Leavenworth, KS

2009-2011

Professional Leadership Development Courses

Lincoln Sr. High, East St. Louis, IL

1992-1995

High School Diploma

EXPERIENCE

Medical Support Assistant US Army Medical Command, Department of Defense, Winn Army Medical Hospital, Fort Stewart, GA

2013-2014

I worked in the medical call center setting, answering multiple phone calls, communicating with patients on medical issues and ensuring dates, times, and places of appointments are understood.

Provide information concerning authorized treatments available at the medical facility, laboratory, and pharmacy coverage, clinic schedules, availability of doctors, nature of treatment or emergency coverage.

Determine the logical sequence of required tests and X-rays, and the amount of travel time required by patients and insure that general hospital procedures and regulations are met. Instructs patient regarding necessary preparation for medical treatments.

Verify Tricare eligibility during mini registration of patients.

Keep detail records.

Office Services Assistant, Pharmacy US Army Medical Command, Department of Defense, Kenner Army Health Clinic Fort Lee, VA

2012-2013

Serves as Administrative Assistant to the Chief, Pharmacy Services.

Performed a variety of clerical, secretarial, and administrative duties related to the management of the office.

Prepares travel requests and all associated actions and documentation to include, flight and hotel reservation.

Serves as Contracting Officer’s Representative with expertise in contracted effort to monitor technical aspects of contract performance.

Assembles, prepares, and submits office reports to Resource Management Division, and maintains personnel time and attendance reports.

Monitors contract performance, evaluates work as it progresses, exercises appropriate technical direction within the scope of the contract, inspects and accepts completed work for the Government.

Serves as liaison for Red Cross Volunteers and work with MEDDAC Red Cross Coordinator in determining adequate Red Cross volunteer coverage.

Health Systems Assistant, Credentials Office US Army Medical Command, Department of Defense, Kenner Army Health Clinic Fort Lee, VA

2011-2012

Worked under the general supervision of the Credentials Coordinator, Deputy Commander of clinical services.

Performed a combination of clerical tasks to support office.

Researches, assist in developing, and maintain the medical treatment facility credentials files in accordance with various DoD level requirements and The Joint Commission (JTC).

Knowledgeable of the health care profession to include clinical education training programs and requirements for licensure, certification, and registration.

Knowledgeable of procedures for obtaining and releasing credentials-related data.

Research and apply laws, regulations, and directives to the credentials process.

Established office practices for filling, distributing mail, and referring callers.

Types and proofs correspondence, memorandum, reports, and minutes.

Serves as acting Credentials Coordinator in absence of Chief of Credentials.

Create and maintain practitioner credential file (PCF), inter-facility credentials transfer brief (ICTB) and the process for using the ICTB.

Maintain security, integrity, and confidentiality of all data entries.

Serves as an American Red Cross Basic Life Support Training Instructor

Management Support Assistant, Army Substance Abuse Program US Army Medical Command, Department of Defense, Kenner Army Health Clinic Fort Lee, VA

2009-2011

Serves as administrative assistant to the Chief Clinical Director, Army Substance Abuse Program, performing variety of duties including the preparation of numerous reports, spreadsheets, forms, directives, and bulletins.

Conduct background checks on all military personnel entering and exiting through the Drug and Alcohol Management Information System,

Train all new Medical Support Staff in their duties in relation to the front desk.

Served as a timekeeper specialist and maintain the storage and security of attendance and payroll reports according to the federal laws.

Created and maintained a Microsoft Office Access Database to track patient data, run monthly and quarterly reports to Northern Atlantic Regional Medical Command.

Order supplies and track inventory for the office, sign for deliveries, type memos and other correspondence.

SKILLS

Extensive knowledge with computers and computer software

Good organizational and multitasking skills

Extensive knowledge of Microsoft Office Professional programs.

Strong verbal and written communication skills

Strong leadership and team building skills.

REFERENCES

Apostle Donald E. Craddock, Christ Church Global Ministries, Sandston, VA 23150, 804-***-****

Pastor Lisa Craddock, Christ Church Global Ministries, Sandston, VA 23150,

Pastor Sonny Hatcher, Contract Specialist, Defense Contract Management Agency, Fort Lee VA 23801, 804-***-****

Elder Charnell Hatcher, Christ Church Global Ministries Church Administrator, Sandston, VA 23150

AFFILIATIONS

American Association of Christian Counselors

Rivers of Living Water Healing Ministries Richmond VA 23231

Served as a member on the Church Board of Trustees

Ordained Elder

Served as overseer and teacher of the Youth/Children Ministry

Served as Pastors Assistant

Christ Church Global Ministries

Serves as overseer and mentor of the Daughters of Virtue Young Women’s Ministry

Serves as overseer of the Intercessory Prayer Team Ministry

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