DOMINGO ANDRADE

**** *. **** ******, ************, PA 19121

484-***-**** (cell) acy747@r.postjobfree.com

CAREER OBJECTIVE: To professionally seek opportunities for growth and increasing customer service skills.

EDUCATION:

Madison High School, High School Diploma 1993-1997

EXPERIENCE:

Law Office of Thomas Landis, Financial Consultant/Debt Specialist, 2/09-6/11

(Financial Consultant) who maintained a dialer system of up to 30 calls an hour

(Debt Specialist) with a 30,000 monthly goal maintaining multiple clients debt

Scheduling, coordinating and confirming court dates, appointments, and meetings

Conducting research in legal matters

Interact in a friendly and positive manner both face-to-face and over the phone

Process customer orders by data entry into a data system

Penncro Associates, Debt Collector, 3/01-10/04

maintain a complete debt collection portfolio

learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery.

develop technical knowledge to add, change and delete information in the file screens

memorize action codes, properly use forms for department networking, skip tracing methods, and in general mastering the collection system to appropriately and effectively work with debts

Displaying a professional manner while selling, teaching and showing the debtors how to pay their debts in full within a timely manner

Arm Collection Agency, Debt Specalist, 5/05-3/06

maintained debtors restore their debt

assisted with litigation processes when debts where delinquent

worked unsupervised in holding a percentage of debt recovery

Radisson Hotel, Convention Services, 2/99-6/00

reserve conferences rooms and coordinate services for groups, organizations holding meetings, conventions and other events on hotel grounds

responsible for any food and beverage needs and ensure that all events run as planned.

meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event

monitor events and address unexpected problems as they arise

References:

Ms. Ernestine McLean Mrs. Sharon Barlow

Vice Principal of The Mason Elementary School Community Liason/Program Director in Roxbury, MA

617-***-**** 860-***-****

Rasheeda Patterson

Patient Assess Rep for Pennmedicine Health System

215-***-**** or acy747@r.postjobfree.com