Customer Service Sales Representative

Ms. Dorothy B. Sawyer

**** ********** ***** #***

Arlington, Texas 76015

Phone: 817-***-****

OBJECTIVE:

Seeking a challenging position with a dynamic Corporation, where acquired skills and abilities will provide a satisfying opportunity for long term career growth.

QUALIFICATIONS:

Excellent customer service skills. Effective in maintaining a variety of accounts while identifying customer needs and providing "good business" decision. Outstanding communication, analytical, and presentation skills. Sharp, Innovative, Quick Learner, and a proven ability to adapt to challenging tasks. Ability to work well as a cooperative team member, develop rapport quickly and easily to fit any business atmosphere or social concern. Experience planning, organizing, evaluating and follow-up a variety of situations. EDUCATION:

University of Colorado-Boulder

Business Administration (1971-1973)

EMPLOYMENT:

Penny Mac Loan Services LLC.

Customer Service

December 7, 2015-January 6, 2017

Working on the LAMP and MSP Systems. Educate customers on mortgage loans, Escrow analysis, property taxes, delinquent taxes, etc. Foreclosure and Collection projections and reserve requirements. Collections, Research, Bonus and Complaint analysis. And, assist customers in refinancing mortgages.

Santander Consumer USA.

Mid-Range Manager Collection

September 9, 2013-June 1, 2015

Assist customers in making their monthly auto payments, making out bound calls and using an auto dialer system. Making calls to assist customer with deferments and modifications to accounts that include changing due dates and lowering monthly payments. Chase-Home Lending Mortgage Loans

Customer Assistance Escalation Specialist

April 15, 2010 – April 20, 2012

Assist customers in processing Mortgage loans, Complaints, Researching Disputes, and Review Loan Modification Documents. Also, provided Verification of Loan Modification denials or approvals. Provided customers with options and assistance with financial issues, repayments, refinancing, and foreclosures.

Providian Financial Services – Arlington, Texas

May 1999 – March 2010

Sales & Service Platinum Sales Representative

Accountable for providing 100% satisfaction to existing customers via providing resolutions based on research, as well as, educating the customers how to establish and maintain positive credit. Offer fee based products with a goal of attaining 180-200+ sales monthly. Have consistently Exceeded Expectations in accomplished all goal sets, as well as, have received awards and recognition for outstanding performance.

Production Retention Specialist

Selected as a part of the start-up of the Queue, assisted in the received development and implementation of the Membership Products Retention Queue. Assisted in the training of new hire Specialist. Tracked trending and measured the progressive success of the types of calls being received, as well as, the impurity of the call traffic.

Contact this candidate