**** **** ****** *** *****

Bartlett, TN *****

901-***-****

acy6zw@r.postjobfree.com

PAMELA DENISE ALEXANDER

CAREER GOAL: Training Manager Instructional Designer Training Facilitator I am a committed training professional with more than twenty years of combined experience in training development, facilitation and management of adult learning programs in a corporate environment. I am an expert in adult learning theory, training development (TD), instructional design and development (IDD), instructional development (ID) instructional systems development (ISD) and ADDIE Model of Instructional Design. I am dedicated to developing and delivering sound, performance-based training initiatives that align with multiple adult learning styles and delivery techniques that are consistent with cognitive and behavioral change performance using proven processes, systems and applications. EDUCATION MASTER OF ARTS IN LIBERAL STUDIES, UNIVERSITY OF MEMPHIS, MEMPHIS, TN, 2001 Major: Instructional Design

Minor: Business Communications

MASTER OF ARTS IN TEACHING, UNIVERSITY OF MEMPHIS, MEMPHIS, TN, 1995 (LICENSURE) Major: Secondary Education

Minor: Curriculum & Instruction

BACHELOR OF ARTS, UNIVERSITY OF TN AT MARTIN, MARTIN, TN, 1987 Major: English

Minor: Political Science

PROFESSIONAL

SKILLS

Instructional Design LMS-LearnCentrix MS PowerPoint Right Track Training Facilitation LMS-SumTotal MS Word Test Builder Training Management Adobe Captivate MS Visio Quiz Maker Lean Six Sigma Principles Adobe Connect Pro MS Publisher Survey Monkey TRAINING

MANAGEMENT

(StarTek, GMAC/Semperian, Shelby County Government, Fargotstein’s, SITEL Corp)

Devising organizational training strategies, overseeing its implementation and assessing its outcomes

Identified training and development needs to drive appropriate training initiatives, achieve company goals and build brand loyalty

Identified and assessed current and future training needs through job analysis, career development paths and annual performance appraisals

Devised and deployed a wide variety of training methods

Screened, interviewed, hired and promoted candidates for open training positions

Planned, presented and maintained operational training budgets

Established strategies and goals to launch three start-up training departments

Promoted employee development through train-the-trainer (T3) sessions, motivational techniques, coaching and counseling

INSTRUCTIONAL

DESIGN

(Accredo an Express Scripts Company, New Breed Logistics, University of Phoenix, StarTek, GMAC/Semperian, Alltel Wireless, ACS Inc., Shelby County Government, FedEx, Fargotstein’s, SITEL)

Worked collaboratively with internal clients to assess needs, coordinate, design, develop and implement interactive learning solutions through a variety of mediums

Designed and developed interventions to be delivered through a variety of mediums including instructor-led and virtual classrooms, web-based, webcasts, etc.

Created measurable course design and development projects including Instructor-led, e-Learning and virtual

Used clear communication and cross-functional process management skills to ensure timely implementation of effective training programs that added value, supported operational goals and achieved desired learning outcomes

Demonstrated knowledge of human behavior, adult learning theory and instructional design Page 2 Pamela D Alexander

TRAINING

FACILITATION

(New Breed Logistics, University of Phoenix, StarTek, GMAC/Semperian, Alltel Wireless, ACS Inc., Shelby County Government, FedEx, Fargotstein’s, SITEL)

Designed and developed curriculum content, training materials, training modules, teaching aids and managed all aspects of curriculum development programs

Designed and facilitated professional experienced-based training sessions and formal adult-learning training programs

Delivered effective assessments to demonstrate and establish participant mastery of learning objectives

Managed training data through systematic electronic programs to record participant completion and certification(s)

Implemented presentation and facilitation techniques to meet desired cognitive and behavioral outcomes which accomplished learning outcomes

Demonstrates the following effective training/facilitator attributes: enthusiasm, honesty and fairness, consistency in actions, active listening, accessibility, flexibility, openness and appropriate assertiveness PROFESSIONAL

EXPERIENCE

ASSOCIATE FACULTY UNIVERSITY OF PHOENIX CORDOVA, TN 05/2010 to Current

TRAINING CONSULTANT ACCREDO AN EXPRESS SCRIPTS COMPANY MEMPHIS, TN 06/2014 to 07/2016

TRAINING CURRICULUM DEVELOPER NEW BREED LOGISTICS MEMPHIS, TN 06/2013 to 02/2014

TRAINING MANAGER II (CONTRACT) STARTEK JONESBORO, AR 09/2009 to 09/2010

LEARNING & DEVELOPMENT SPEC II (CONTRACT) GMAC/SEMPERIAN LITTLE ROCK, AR 12/2008 to 08/2009

INSTRUCTIONAL DESIGNER ALLTEL WIRELESS LITTLE ROCK, AR 04/2008 to 11/2008

LEARNING & DEVELOPMENT SPEC I (CONTRACT) ACS INC MEMPHIS, TN 12/2007 to 04/2008

DEPUTY COURT CLERK/SR NEW-HIRE TRAINER SHELBY COUNTY GOVERNMENT MEMPHIS, TN 07/2002 to 12/2007

ACTING MANAGER/DIVRC FEDEX CORP MEMPHIS, TN

12/1999 to 10/2002

SR CUSTOMER SERVICE REPRESENTATIVE FEDEX CORP MEMPHIS, TN 09/1998 to 11/1999

CALL CENTER MANAGER FARGOTSTEIN’S MEMPHIS, TN

01/2001 to 06/2002

TRAINING & QUALITY MANAGER SITEL CORP MEMPHIS, TN 01/1998 to 12/2000

SECONDARY TEACHER HICKMAN MILLS CONSOLIDATED DISTRICT KANSAS CITY, MO 01/1997 to 1998

SECONDARY TEACHER MEMPHIS CITY & SHELBY COUNTY SCHOOLS MEMPHIS, TN 01/1988 to 1997

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