CLIENT SERVICE PROFESSIONAL

PROVIDE WORLD-CLASS SERVICE THAT PROMOTES COMPANY BRAND

Enthusiastic client advocate with proven expertise managing and resolving customer and agent issues. Ensures professional company image is maintained during all client touch points. Demonstrated success using interpersonal skills to build relationships focused on retention.

Areas of Expertise:

Client Escalations ACD Phone Environments New Hire Training Microsoft Office Suite Management Reports Conflict Resolutions Sales Client Management

Live Nation-Ticketmaster– Tickets now 2016

Maintained positive relationships with Agents, Leaders, and internal/external departments.

Assisted with new hire customer service training by reinforcing information and instructing new members on technical processes.

Used information across multiple internal programs to retrieve information for customers, input/ edit new information, and track sales figures.

Aided with Management Reporting by providing statistics in a timely fashion and specific excel format.

Improved client experience by diffusing client escalations, helping leadership focus on resolving complex issues.

Mitigated loss and increased overall revenue through partnership with internal fraud and IT Departments to flag fraudulent sellers/buyers and clear client billing information.

Robert Half Office Team– Tickets now 2015

Troubleshot locked Seller accounts

Assisted with payments inquiries by providing specific payment information to sellers

Investigated Barcode issues

Placed sales orders

Handled complex customer service issues

Collaborated with high profile clients such as NFL, NBA, NHL, and US Open to instruct season ticket holders on internal website functions, resulting in increased revenue from sales.

Dealer Inventory Solutions 2014

Independently organized multiple car lots of 50 -200 vehicles

Uploaded and edited videos each in a timely fashion per

each lot’s design and shooting technical complications.

Improved client satisfaction and business growth by recording a variety of videos 20-35 per day, tailored to each owner’s specifications.

EDUCATION

Western Illinois University – Macomb, IL

Bachelors Degree History (BA) -Minor Anthropology GPA 2.9/4.0 Major GPA 3.0/4.0

Affiliations

Delta Tau Delta Vice President of Communications 2011-2012

o Organized weekly informational meeting for 30 members

o Presented and explained technical information important for upcoming events

o Filed and summarized weekly reports on activities/ accomplishments

Delta Tau Delta Head of Community Service Committee

Organized 7 events with Macomb community and Western Illinois University community. Including:

o Planned and organized 29 members into 2-3 hour shifts all day pancake benefit

o Coordinated 29 members into an all-day river clean up event for the La Moine River

o Raised donations – Toys for Tots events

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