Operations / Office Management

DENISE DECANDIA Freeport, FL ***** Cell: 850-***-**** **********@*****.***

EXECUTIVE SUMMARY OF QUALIFICATIONS

Driven to succeed. High-potential and results-focused management professional encompassing multiple years of progressive leadership experience. Demonstrated creativity and technical savvy that is critical to financial and operational success. Outstanding relationship building, training, planning, and presentation skills.

CORE COMPETENCIES

Operations & Project Management

Complex Problem Solving & Strategic Planning

Excellent Communication & Organizational skills

Policy & Safety Program Development

Change Management

Negotiation

PROFESSIONAL EXPERIENCE

UNITED PARCEL SERVICE

Fort Walton Beach & Pensacola FL and Cumberland MD

Operations Management 04/1983 to 07/2015

Co-Manage medium to large facilities both in Florida and Maryland.

Slashed payroll administration costs by 10% - 30% with realignment and accountability.

Exceeded safety and performance through designed Health & Safety Programs in all facilities.

Spearheaded complex seasonal plans to surpass performance and costs by 10%.

Evaluated and adjusted operational dispatch plans to maximize efficiency for customers.

H.R. liaison; interview, process, and hire employees, payroll process and adjustments, hands-on safety training and development.

Industrial Engineering

Specialized in Time Management and Job Set-Up of employees and facilities.

Performed, evaluated, implemented Time Study of operational work processes.

Instructor of Time Study and Industrial Engineering to new supervisors in training programs.

Promoted to a Computer Programs Special Assignment, PCES, for testing, implementation and training employees in select Northeast and Southwest facilities.

Business Development

Performed multi-functional role assisting current and new customers of logistic needs with sales and support functions.

Promoted from Key to Major Account Executive servicing and gaining new large customers.

Negotiate new and existing contracts while coordinating services with operational functions.

REGIONS BANK

Miramar Beach, FL

Teller I & II 03/2016 to 07/2016

Effectively and professionally processed transactions to businesses and personal accounts.

Conducted sales with high ethical status both in day-to-day functions and audits.

Assisted Teller Vault transactions with elevated security and accuracy.

EDUCATION

KAPLAN UNIVERSITY 2005 & 2006

Online courses: Business Administration, Business Law, and Human Resources.

TECHNICAL SKILLS

Expertise in MS Word, Excel, PowerPoint, Outlook, Windows, Oracle and complex UPS computer programs.

UPS: Labor, OSHA, Hazardous Materials, and multiple Leadership Programs.

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