Customer Service Sales

Joseph Rawson

Washington, DC *****

************@*****.*** - 202-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Associate

State Farm Mutual Automobile Insurance Company - Washington, DC - February 2015 to June 2015 Responsibilities

Assisted people in meeting their financial needs and protection of assets. Helped people plan for retirement. Accomplishments

Helped increase the sales volume of our office

Skills Used

Organizational skills

Critical thinking

Working with a diverse population

Networking with local businesses

Bookseller

Barnes & Noble - Washington, DC - September 2014 to December 2014 Responsibilities

Provided reader's advisory

Customer service

Acted as cashier

Accomplishments

Helped keep the store more organized

Skills Used

Customer service

Product knowledge

Sales

Librarian

University of Maryland University College - Adelphi, MD - November 2004 to September 2014 Responsibilities

Provided reference services by e-mail, telephone, chat and e-mail to students, faculty and Supervised Graduate Assistants

Oversaw 24/7 library services to ensure quality of service provided by an outside vendor Developed semester reference statistical reports for the library Provided online and face to face information literacy instruction Maintained subject guides (LibGuides)

Implemented new software programs for the library and trained staff Participated as a member of the Web page design committee Accomplishments

Participated as a member of the Web page design committee Created and maintained online learning objects

Was library liaison to the Communications department Skills Used

Became adept at various computer programs

Became familiar with working in teams

Learned how to supervise employees

Librarian

Providence Public Library - Providence, RI - June 2001 to July 2004 Responsibilities

Provided reference services to the public.

Accomplishments

Helped to reorganize the library's collection.

Ordered new books and resources for the library's collection. Skills Used

Learned to work with a diverse population.

Became adept at finding obscure information.

Director of Member Services

Rhode Island Builders Association - East Providence, RI - January 1999 to January 2000 Responsibilities

Developed new member services and benefits for the membership Planned member events and education programs

Maintained the association web site

Accomplishments

Learned how to work with programs to build and maintain web sites Helped increase membership through awareness of the benefits of membership Skills Used

Computer and web site programming

Developed good relationships with vendors

Education Coordinator

Massachusetts Association of Realtors - Waltham, MA - May 1987 to January 1999 Responsibilities

Coordinated education programs and conferences for 5 to 1000 people Worked with hotels and vendors on conference planning Developed and prepared course materials

Worked with program speakers and association volunteers Implemented new member service programs

Assisted in running association bookstore

Accomplishments

Revised education programs to keep them current

Developed good relation with speakers and educators Skills Used

Organizational skills

Good member relationship skills with the membership EDUCATION

Master's of Library and Information Science in Insurance sales, Librarianship University of Rhode Island - Kingston, RI

2000 to 2001

Bachelor's in International Studies

George Washington University - Washington, DC

1982 to 1986

CERTIFICATIONS/LICENSES

Licensed in Property, Casualty, Life and Health Insurance April 2015 to April 2017

ADDITIONAL INFORMATION

Publications/Presentations

Virtual reference at a global university: An analysis of patron and question type. Journal Of Library & Information Services In Distance Learning, 7(1/2), 93-97. 2013 Using LibGuides to promote information literacy in a distance education environment. In A. W. Dobbs, R. L. Sittler, & D. Cook (Eds.), Using LibGuides to enhance library services (pp. 221-237). 2013 Speaker on virtual reference at 2014 Lilly Conference, Newport Beach, CA Speaker on emoticons in reference chat at 2005 Virtual Reference Desk Conference, San Francisco, CA

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