AHMED RAGAB

**** ******* ***,

Pleasanton, CA ***66 (Willing to relocate)

858-***-****

acy6wd@r.postjobfree.com

Solution Architect / Pre-sales Engineer

CAREER SUMMARY

Enterprise and IT Architect with over 10 years of leadership experience in designing innovative business solutions for public sector clients. Skills in cloud computing, information management, application development, and virtualization. Demonstrated mastery in evaluating requirements for business application integration, and service activation. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence.

CERTIFICATES/CERTIFICATIONS

Certified CompTIA Cloud Essentials, CTP (Convergence Technology Professional), ACA (Avaya Certified Associate), CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional) working on becoming CCIE by end of 2018. Cisco Voice over IP and ATM, Introduction to Cisco Router Configuration, Advanced Cisco Router Configuration, Cisco Internetworking and Troubleshooting, Cisco Internetwork Design, Cisco LAN Switch Configuration…

EDUCATION

Master’s Degree - MBA, Keller Graduate School of Management 2012

Bachelors Degree -Technical Management, DeVry University 2010

Associates Degree - Electronics and Computer Science, DeVry University 1988

PROFESSIONAL EXPERIENCE

Sr. Solutions Architect, NTTA COMMUNICATIONS / DIMENSION DATA 2015 - Present

Work closely with customers to review, design, and implement secure, scalable, resilient and cost effective solutions (Cloud (AWS, MS Azure), IaaS, SaaS, datacenter, CDN, security SD-WAN, SDN, NFV, UCaaS / SIP) to Fortune 500 / 1000 accounts (Baxter, Cisco, NetApp, Symantec / Blue Coat, Kellogg, Discount tires, Square…)

Provide expertise on all CDN / Content and Media Delivery Applications, communications technology and detailed network design

Support account manager in the areas of: lead generation, opportunity identification, definition and qualification, promotion, negotiation, and closing on large, complex opportunities/bids

Engage both internally and externally with Director, VP and C-level staff providing critical perspective and guidance on Cloud and Data Center outsourcing strategy, investments and innovation

Provide expertise in cloud services including IaaS (MS Azure, AWS, Google…), PaaS, and SaaS with knowledge of virtualization techniques such as VMware, Citrix, Microsoft, and KVM.

Datacenter, private, public (OpenStack), hybrid cloud, SD-WAN, UCaaS design support and upgrade.

Create and deliver product presentations to both technical and non-technical customers.

Capture and share best-practice knowledge amongst the NTT Cloud Sales Engineering community

Large-scale systems integration involving on-premises technology, virtual private, hybrid, and public cloud platforms

Responsible for proposal generation for all technical designs and solutions including price proposal, hardware / software proposal, Visio/PowerPoint diagrams, and detailed statement of work (SOW).

Sr. Manager/Product Marketing/Cloud Computing, TELEPACIFIC COMMUNICATIONS 2011 - 2015

Lead product planning, strategy development including forecasting, and business case management to introduce new features for cloud computing (IaaS, UCaaS, SaaS…SD-WAN,SDN, NFV, security)

Manage/improve product performance in terms of revenue, margin, and customer acquisition.

Lead market research and competitive analysis: Perform market research and quantify market opportunities to improve revenue and margin performance of cloud computing and Datacenter services.

Define detailed product requirements to improve product revenue and margin performance.

Facilitate knowledge transfer of product requirements to Operational, IT and Engineering requirements.

Develop partnerships and work with our partner’s local sales team to identify opportunities (Cisco, Microsoft, HPE, Zscaler, Ipanema, Sonus…)

Lead product development; IT, pre-sales engineers, and operations, to ensure product goals are met in a timely manner.

Leverage project management expertise to track, manage, and report product related project activities and schedules to CEO, and SVP of product management / marketing.

Develop product positioning to include pricing, value proposition, and competitive advantages for assigned product(s) within the cloud product portfolio.

Lead marketing management team and other functional organizations within TelePacific to develop business-reporting requirements for measuring product profitability, distribution by sales channel, and other variables as needed.

Lead marketing communications and Field Marketing to develop product branding and packaging for assigned products.

Lead development of customer and internal communications regarding product launch, promotions, and technical bulletins.

Develop content for customer facing user guides and collateral.

Develop product training content for sales leadership teams, and agent partners. Deliver product training content.

Network Design Specialist (Pre-sales Engineer), PAETEC / WINDSTREAM 2009 - 2011

Lead Datacenter, security, and cloud computing development efforts.

Create and deliver product presentations, and training to both technical and non-technical customers (CEOs, CIOs, and CFOs).

Work closely with customers to review, design and implement secure, scalable, resilient and cost effective converged / Cloud based solutions from companies such as Avaya, Mitel, Allworx, Cisco, Juniper and Extreme LAN/WAN engineering services, Virtual Private Networks, Voice over IP, SIP, MPLS, BGP, high bandwidth Internet applications, and Network Security Services to Fortune 500/1000 existing and new accounts (Clear Channel, CMC steel, Rush enterprise..)

Pre-sales Engineer / Consultant, SPERCO CONSULTING GROUP 2008 - 2009

Work closely with customers to review, design and implement secure, scalable, resilient and cost effective networks to Fortune 500/1000 accounts (Grainger, Hyatt, OfficeMax, United Stationers, and United Airlines).

Create and deliver product presentations to both technical and non-technical customers.

Responsible for proposal generation for all technical designs and solutions including price proposal, hardware / software proposal, Visio/PowerPoint diagrams, and detailed statement of work (SOW).

Cultivate client relationships by identifying opportunities, marketing services, managing client expectations and ensuring client satisfaction.

Systmes Engineer III (Pre-Sales Engineer), AVAYA 2007 - 2008

Work closely with customers to review, design and implement scalable, resilient and cost effective Avaya and Cisco routing and switching LAN/WAN solutions, Contact Center, unified communications, VoIP – IP telephony, SIP and video solutions.

Create and deliver product presentations to both technical and non-technical customers. Solutions and products include: Unified Communications, Contact Center, Call recording, Work force management, VoIP, Total Network Solutions, Total Voice, video and Data Solutions, MPLS, BGP, VPN, Firewalls, Wireless LAN design, Intranets, Intrusion Detection, ATM, SONET, Cisco Router Configuration, IP, etc.

Played a key role in achieving 211% of quota in 2007 (supporting sales efforts and responding to RFPs for United Airlines, OfficeMax, Hewitt and associates, Country financial…)

Provide internal technical training seminars (Cisco LAN/WAN, QoS, IP routing(OSPF and BGP), switching, and VoIP)

Systems Engineer (Pre-Sales Engineer), QOVIA 2006 - 2007

Provide customers with state of the art monitoring and reporting tools to manage Cisco Voice over IP solutions (measure latency, jitter and delay and calculate MOS score)

Work closely with customers to review, design and implement scalable, resilient and cost effective Cisco VoIP – IP telephony, contact center and video solutions.

Create and deliver product presentations to both technical and C level audience.

Provide the accuracy and control needed to assure converged VoIP, data, video application performance over the LAN and WAN.

Technical Sales Consultant (Pre-Sales engineer), AT&T/SBC 2003 - 2006

Design/Validate new/existing LAN / WAN network designs for Fortune 500/1000 companies such as Hyatt, Wrigley, FTD Grainger, and Baxter….

Analyzed current/future customer network and provided detailed statistics of utilization and recommendations for future network design based on new customer requirements such as multimedia applications, like voice, video and data.

Cultivate client relationships by identifying opportunities, marketing services, managing client expectations and ensuring client satisfaction

Received award/recognition from the VP of sales for playing a key role in achieving revenue targets.

Provide customers with solutions that are scalable, functional, resilient, and secure.

Create and deliver product presentations to both technical and non-technical customers. Solutions and products include: MPLS, VPN, Firewalls, Wireless LAN design, Intranets, Intrusion Detection, ATM, SONET, Cisco Router Configuration, IP, VoIP, contact centers, unified communications, total Voice, video and Data Solutions, etc.

Responsible for managing and responding to RFPs and RFIs.

Subject matter expert and go-to Sales Engineer for customers’ questions on the technology and functionality of the division’s product solutions.

Team effectively with the network/security engineers and the client support staff to maximize defined sales strategy and ensure a high level of quality.

Sr. Director, DIGITAL KNOWLEDGE SERVICES 2003 - 2008

Conduct CCNA/CCNP (Cisco Certified Network Associate and Professional) and security training courses.

Provide customers with network designs that are scalable, functional, resilient, and secure

Present network design, technical solutions, and migration strategies/implementation for customer approval and contract agreement.

Verify configurations and troubleshoot complex networking issues

Implement Cisco Voice over IP using Cisco Call Manager.

Pre-Sales Engineer, EQUANT NETWORK SERVICES / RADIANZ 1999 – 2003

Design and develop advanced technical product, hands-on training courses for Pre-sales engineers (Cisco, MPLS, Voice over IP, IP routing, QoS)

In charge of all implementation/post sales for the central region.

Design/Validate new network design for Fortune 500/1000 companies (New York stock exchange, Chicago Board of Trade, ABN AMRO Bank, Wrigley, Dow Chemical, Hyatt, Baker & McKenzie…)

Provided customer with network designs that are scalable, functional, resilient, and secure.

Protected customers' current investments, reduced total cost of ownership, and saved millions of dollars.

Work with customers to successfully design/implement state of the art networks

Demonstrated expertise in Cisco router configuration and design with focus on PPP, BGP, MPLS, ATM, and IP.

Senior Network Engineer, JOHN CRANE, INC. 1997 – 1999

Senior Network Engineer, ZENITH EL ECTRONICS 1996 - 1997

Network Support Specialist, LEO BURNETT COMPANY 1990 - 1995

Technician, COMPUNET 1988 - 1990

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