Customer Service Project Manager

Dang Pham (Danny)

E-mail: ***********@*****.***.**

Phone : 703-***-****

Annandale, VA 22003

EXPERIENCE:

Dec 2016 –Current; Renewal by Andersen, Marketing Canvasser, (Fairfax, VA)

Meeting new customers.

Pre-sales preparation

Generating new lead for the sales team

Customer service

Aug 2016 –Nov 2016; Kelly Service, IT Support Technician, (Arlington, VA)

Install and maintain 800+ computer systems and printer.

Perform upgrades and install updates.

Troubleshooting and repair when computers had problems.

Assisted office staff with computer application questions.

July 2015 –March 2016; Synova Solutions, Project Manager, (Hochiminh city, Vietnam)

Manage multiple new and upgrade projects, average 4 – 7 projects at the same time.

Project budget from 60,000 to 200,000 USD.

Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.

Responsible for costing, estimating and planning projects.

Writing detailed and summarized project progress reports.

Planning/Updating project plans to include agreed changes

Escalation issues and area of concern to senior managers.

Resolved any problems and issues that arose.

Preparing status reports for use in communication to stakeholders

Managed issues and proposed solution on projects.

Provided project support for all off-site activities.

Web Development language: HTML, CSS, JavaScript, PHP, Magneto, Wordpress, Symphony, Zend

Mobile Platform: iOS, Android, Web App

CMS System : PHP, Magento, Magento 2, Wordpress.

Google Analytic

Project management software : Redmine, Microsoft project

September 2014 – February 2015; Ogilvy & Mather, Project Manager, (Hochiminh city, Vietnam)

Managed local Projects: Coca-Cola, Dutch Lady, Friso…

Project budget from 100,000 to 700,000 USD

Project/campaign period from 2 to 8 months

Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.

Maintaining and completing Project Key Performance Indicators.

Identifying, costing and processing any contract variations.

Tracking activities against the detailed project plans.

Monitoring actual expenditure figures against project budgets.

Organizing and facilitating Project Steering / Operating Committees meetings.

Managed issues and proposed solution on projects.

Web Development language: HTML, CSS, JavaScript, PHP, Dot Net,

Mobile platform: iOS, Android

CMS System: PHP, Dot Net.

Project management software : Redmine, Microsoft project

Google Analytic

March 2013 – September 2014; Drcom Asian, Project Manager, (Hochiminh city, Vietnam)

Managed Four Global Projects with 25 countries localization, P&G, BMS over the world on Digital Marketing Sales Ads

Coordinated with Research & Development Department to implement features of player on IPad, business requirement.

Managed data tracking of Medical Sales Rep on Relation Platform.

Estimated timeline, schedule, and cost on projects.

Managed issues and proposed solution on projects.

Managed client’s source version and consulting on all projects.

Mobile platform: iOS.

December 2012 – March 2014; Aston Hotel Saigon, Front desk manager, (Hochiminh city, Vietnam)

Manage daily operation of the front desk staff.

Handle Customer service, up-selling, guest complaint, an inquiry through a phone call, email, in person.

September 2011 – November 2011 D.E.A, IT specialist contractor (Infinite Resources, inc), (Chantilly, VA - USA)

Technique support for 450+ users.

IT support: Maintaining, Install, Configure, Update, Troubleshoot software, hardware, and printer

Configure computer and printer to network

Install, update software and hardware.

Responsible for the operating, programming, editing, upgrading the management administrative website.

Responsible for VTC conferences (VoIP, VVoIP).

Maintained system security, configure, troubleshoot and upgrade VTC systems.

Analyzing, adding, and applying new policies and procedures to VTC systems program.

February 2011 – June 2011 Wireless Expert, Wireless Advocates, LLC (Fairfax, VA - USA)

Provided excellent customer service by being courteous, maintaining confidentiality and displaying professionalism at all times.

Maintained a strong knowledge of new wireless products, accessories, pricing plans, promotions and service features.

Educated and engaged customers through product demonstrations.

Consistently met sales objectives for wireless phones, services, and accessories.

Handled all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

November 2006 –November 2009 Property Manager, Public Storage (Sterling, VA - USA)

Managed a storage facility with 400+ storage

Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions

EDUCATION:

George Mason University – Fairfax, Virginia - USA

Bachelor of Science in Information Technology (2011)

Concentration in the Web Development & Multimedia.

Minor in Business

Member of Capstone Senior Design Project

Honors: Phi Theta Kappa International Honor Society, Dean’s Honor Rolls

RELEVANT SKILLS:

Bilingual – Fluent in English and Vietnamese

Possess strong multi-tasking and organization skills

Work well in a team-oriented environment

Self-starter with a willingness to take initiatives

Possess strong interpersonal and communication skills

Abilities to work as a group or individual

Strong Project Management skills

Team building

Contact this candidate