Customer Service Delivery Driver

Donald Sellers

**** ******** *****

Baltimore, MD 21207

***-***- ****

****************@*****.***

Objective

To obtain a position that can utilize my excellent customer service and time management skills.

WORK EXPERIENCE

Manpower, Owings Mills, MD May 2016 – Present

Delivery Driver/Helper

On a temporary assignment with Coca-Cola refreshments;

Responsible for assisting a Driver in delivering and/or unloading our products to customer locations on designated routes;

Stocks beverages on shelves, displays and in coolers.

Driver Helper

On a temporary assignment with Zeskinds Hardware and Millwork;

Responsible for assisting the lead driver with loading and delivering roofing products to customer locations on the designated

route.

Stock building supplies in the warehouse, and unloading trucks in the warehouse,

Labcorp of America, Linthicum, MD March 2014 – April 2016

Courier

Track, handle and process specimen samples;

Identify and document specimens, both manually and electronically, as well as fill supply requests if necessary;

Perform the delivery tasks and pick-up of specimens in a polite, resourceful and professional manner;

Load and unload a delivery truck through a variety of mechanisms;

Ensure Specimens and supplies are delivered and entered accurately;

Perform mailroom duties;

Coordinate of incoming and outgoing mail;

Communicate with main office through a mobile device;

Operate vehicle for the delivery of supplies, specimens, products and materials;

Maintain route supply inventory to ensure prompt delivery of products to customers;

Provide basic customer service by giving required information;

Maintain delivery records.

Manpower, Owings Mills, MD April 2012 - March

2014

Receptionist/Administrative Assistant

On temporary contract receiving telephone calls and visitors, and determine to whom they should be referred. Receiving mail

and correspondences and routing to the appropriate office for action;

Maintain the Associate Directors calendar by scheduling meetings and resolving schedule conflicts;

Arranging travel for office staff and Directors by making reservations for flight or train, hotel and transportation to and from

scheduled events. Creating travel authorizations and creating travel vouchers for reimbursement through Travel Manager;

Responsible for organizing Division Directors files, faxing, and creating slide presentations in PowerPoint, and archiving

documents and books. I prepare emails, correspondences, and memorandums;

Mail Room: Sort, date stamp, and assist with the processing of all mailing request for the agency from April 2012 – May

2013.

Maintenance Technician

Responsible for all work tickets and scheduled & unscheduled maintenance activities;

preventive maintenance work;

timely maintenance and repairs of all apartments and common areas;

preparation and turnover of vacant units, at least monthly building and property inspections;

minor electrical, plumbing and drywall repairs;

Maintain property grounds: grass cutting, liter pick-up from May 2013 – March 2014.

Rapid Response, Baltimore, MD November 2007 – November 2008

Delivery Driver

Delivered a variety of materials for local businesses including: auto parts, hospital supplies, food, checks and payment and

office furniture;

Drove and maintained a vehicle for deliveries;

Maintained a schedule for deliveries and pickups;

Stocked and unloaded materials for delivery;

Maintained safety through all steps of the delivery process;

Ensured that all materials were delivered in a timely fashion;

Provided basic lifting and moving of cargo as needed.

MTM Service, Baltimore, MD April 2002 – August 2006

Delivery Driver

Worked as a driver delivering hospital supplies;

Stocked and unloaded trucks each day for delivery;

Ensured the safety of materials while in transit;

Maintained vehicle with regular checks and maintenance;

Kept thorough records of all deliveries and transports;

Performed other janitorial functions as needed and dictated by supervisor.

Sears Baltimore, MD October 1995 – November 1996

Merchandise Pickup

Assisted customers with the loading of major purchases;

Performed inventory on all major items;

Loaded and unloaded materials in a warehouse environment;

Performed necessary janitorial duties within the warehouse;

Performed customer service functions by assisting customers with purchases.

Calvary Baptist Church Baltimore, MD January 1994 - October 1995

Building Maintenance

Performed grounds keeping duties;

Ensured that all floors were swept, mopped and buffed;

Performed general janitorial functions.

EDUCATION

Woodlawn High School, Woodlawn, MD

Diploma

SKILLS

Microsoft Word, PowerPoint, and Excel version 10

Outlook; Create/respond to emails, manage calendars

PeopleSoft; Timekeeper

CERTIFICATES OF COMPLETION

Department of Labor, Licensing and Regulation, State of Maryland Obtained March 2012

Keyboard Skills Curriculum

Department of Labor, Licensing and Regulation, State of Maryland Obtained February 2012

Effective Communication

Department of Labor, Licensing and Regulation, State of Maryland Obtained December 2011

Keyboarding

Department of Labor, Licensing and Regulation, State of Maryland Obtained December 2011

Introduction to Windows and Microsoft Office

Department of Labor, Licensing and Regulation, State of Maryland Obtained October 2011

Introduction to Computer Use and Hardware I

Department of Labor, Licensing and Regulation, State of Maryland Obtained October 2010

Discovering the Internet

Department of Labor, Licensing and Regulation, State of Maryland Obtained July 2010

Personal Assessment and Career Exploration

Maryland Mediation and Conflict Resolution Obtained July 2010

Conflict Resolution

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