Kevin N. Cox

acy6p6@r.postjobfree.com Natick, MA ****0 https://www.linkedin.com/in/kevnncox/

Technical Writer and E-Learning Developer

* *******

Solutions-oriented technical writer, e-learning developer, and project manager, with demonstrated success in

developing training products, technical documentation, and marketing materials for diverse audiences.

Excellent project management and verbal communication skills

Outstanding skills in Microsoft Office Suite and course design applications

Analytical, problem-solving, and conceptual skills

2 Core competencies

3

Software development life-cycle (SDLC) Regulatory compliance

Content management systems (CMS) Marketing writing

Knowledge base management Software-as-a-Service (SAAS)

Interviewing and research Graphic design

Storyboarding and interactivity Software Development Kits (SDK)

Policies and procedures Voice-overs and multimedia

Information design and usability Usability Acceptance Testing

Agile environments Style guide adherence

Online help

4 Technical proficiencies

Project management Microsoft Project; Microsoft Excel; Microsoft Access; JIRA

Web and multimedia Adobe Captivate, Articulate Storyline and LMS, Macromedia Dreamweaver,

HTML/XHTML, CSS, Microsoft Powerpoint, Wordpress, Adobe Illustrator,

Adobe Photoshop, Corel Draw, Corel PhotoPaint, Microsoft Visio, Paint Shop

Pro, SnagIt, Cakewalk SONAR, Propellerhead Reason, AVID Pinnacle Studio,

AVID Sibelius, soft synth plugins

Page layout Adobe Acrobat, Adobe Framemaker, Adobe InDesign, Adobe Pagemaker,

Microsoft Publisher, Microsoft Word, Quark Xpress, RoboHelp

Content management Microsoft SharePoint, DxStudio, Product Studio

5 Professional experience

1 Education Brands/Senior 2 Solo Technical Writer, 3 (Co. sold) 09/2016

Systems Online Help 01/2017

Hired to create an Online Help Center for administrative software for the education market.

Wrote and edited online Help Center content for software-as-a-service product website.

Project managed regular meetings with business analysts and SMEs to learn about new features and

their business applications.

Coordinated iterative review processes including change tracking, while adhering to best practices.

5 Solo Contract Technical

4 Fidelity Investments/Insight

Writer/ 6 01/2015 09/2016

Global

ELearning Developer

Created and maintained Edifires online help center for software-as-a-service product. This product allows

representatives to hold secure and compliant video or audio communications "anytime, anywhere," via phone,

Skype, browser, Jabber, Lync, or conferencing system.

Wrote and edited online Help Center content.

Coordinated iterative review processes including change tracking, while adhering to best practices.

Wrote bi-weekly product release notes.

8 Contract ELearning

7 Fulcrum Technologies 9 11/2014 12/2014

Developer

Developed e-learning training materials for a large international wireless telecomm carriers warehouse mobile

device program.

Managed project requirements and published to a learning management system (LMS).

Coordinated iterative review processes, adhering to best practices.

11 Contract ELearning

10 Microsoft / Insight Global 12 12/2013 8/2014

Developer

Developed e-learning training materials for a team supporting a cloud-based service. Content included security,

troubleshooting, procedures, policies, and role descriptions.

Managed requirements from Subject Matter Experts (SMEs) reviews.

Created a Powerpoint presentation and a voice-over script from requirements, recorded video and

voice-over, and published to a learning management system (LMS).

Coordinated iterative review processes which included change and version tracking, while adhering to

best practices.

14 Staff Technical

13 Travis Industries 15 4/2011 2/2013

Writer/Editor

Developed installation and user guides for a leader in the hearth industry, adhering to regulatory standards.

Researched, wrote, and edited documentation.

Created and updated technical illustrations.

Photographed and edited details of product installation, and maintained photo library.

16 The Cox Family 17 Parent & Family Manager 18 5/201042011

Stay-at-home dad. Took refresher courses in HTML and CSS.

21 2/2010 to

19 True Sales Corporation 20 Solo Contract Instructional Designer

5/2010

Developed e-learning tutorials for a software-as-a-service application, supporting the deliverables schedule.

Built storyboards, recorded voice-overs, and edited course timings.

Worked with Subject Matter Experts on course development.

23 Solo Contract Technical

22 Seattle City Light 24 3/2009 to 2/2010

Writer/Editor

Documented information technology hardware and software security policies and procedures for NERC, FERC

and WECC (Federal and state) compliance, including system protocols and architecture.

Built a compliance database to track and alert on document and process reviews, approvals, and other

information.

Developed a user guide for the database.

26 Solo Contract Technical

25 Pyramid Brewing Company 27 11/2008 to 12/2008

Writer

Wrote user manuals for the Enterprise Resource Planning software, including shipping, receiving, and

accounting functions.

29 Solo Contract Technical

28 Puget Sound Energy 30 3/2008 to 9/2008

Writer/Editor

Wrote process manuals for PSE's hydroelectric projects, including: fish hatchery operating and maintenance,

hardware and software operation, fish collection, electrical, vessel ballasting and mooring, emergency,

mitigation, and manual production supervision.

31 MSN Global Services 32 Solo Contract Technical

33 1/2007 to 6/2007

(Microsoft) Writer/Editor

Wrote and edited process manuals for deploying hardware infrastructure within MSN's global data centers.

34 For earlier roles, volunteer work, and related links, see: https://www.linkedin.com/in/kevnncox.

6 Education and training

Certificate in Professional and Technical Writing; Portland Community College, Portland, OR

Bachelor of Arts, Music; California State University East Bay, Hayward, CA

Courses in Web design; Portland Community College, Portland, OR

Contact this candidate