Customer Service Sales

Ashita S Shetty

Millenium Towers, B* Wing, *th Floor, Flat no.6, Sector 9,

Near Ryan International School, Sanpada Navi Mumbai- 400705

Objective: Seeking a challenging position that will effectively utilize acquired expertise and experience, providing opportunities for professional growth.

Summary:

More than 5 years of experience in banking, financial and telecom environment.

Energetic, self-motivated team player. Adaptable in work situations with changing responsibilities.

Strong communication and interpersonal skills. Proven ability to work efficiently in both independent and team environments.

Self-motivated with high-performance standards and strong emphasis on goals, deadlines and quality of work.

Quick learner, able to grasp new ideas, concepts and methods.

Work Experience:

BPL Mobile Communications Pvt Ltd., Mumbai as

Executive-Customer Service - From December 2003 to July 2005.

Job Profile :

Attending to customers queries.

Interacting with team members/concerned departments to resolve issues.

Active participation in achieving team objectives.

Providing feedback to concerned departments.

Easy Finance Pvt. Ltd (ICICI Home Loans), Mumbai as

Back Office Executive - From April 2002 to December 2003.

Job Profile :

Verification of Home Loan Forms.

Incharge of office administration.

Processing of leads generated.

Attending to customers queries.

Follow-ups on Sanctions and Disbursements.

Neave Resolutions Pvt. Ltd.(BNP Paribas), Mumbai as

Sales Co-ordinator (Demat Section) - From April 2001 to March 2002.

Job Profile :

Inspecting and verifying Demat forms.

Sending daily sales reports.

Attending to customer queries.

Processing of leads generated using Oracle package.

Calculation of incentives.

Shree Renuka Sugars Ltd., - Belgaum as Accounts Assistant

- From Sep. 1999 to March 2001.

Job Profile :

Bank reconciliation.

Handling Debtors / Creditors accounts.

Balance Sheet, Cash book, Billing etc.

Reporting directly to Finance Manager.

Incharge of office administration.

Educational Qualification:

Bachelor of Commerce (B.Com) from Lingaraj College, Belgaum,Karnataka (1999-2000).

Higher Secondary School Certificate (H.S.C) from Lingaraj College, Belgaum,Karnataka (1996-97).

Secondary School Certificate (S.S.C) from St. Germany High School (1994-95).

Computer skills:

Completed course in Computer Applications MS Office(Word, Excel, PowerPoint, Access, Internet) and Accounting package (Tally 6) from ACME Computers.

Crash course on Oracle for handling sales reports, generating leads, etc for BNP Paribas.

Additional Information

Worked as HR Recruiter with HYFLY Constl & Career Routes Constl (work from Home)

Personal Details:

Date of Birth : 5th November, 1978

Marital Status : Married

Telephone : 702******* / 996-***-****

Email Address : acy6ld@r.postjobfree.com

Languages Known : English, Hindi, Marathi & Kannada

Interests : Drawing, Music, Reading.

References: : Available on demand.

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