Jennifer M. Bollinger

**** **** **** ****. 614-***-****

Powell, OH 43065 acy6hc@r.postjobfree.com

Top-performing professional with more than 24 years of award-winning performance in healthcare-related sales and management. Dynamic relationship manager, with exceptional communication and presentation skills, who excels at building and managing long-term, profitable client relationships by identifying client needs and developing targeted solutions that out-distance the competition and solidify market position. Avid rainmaker and networker with a solid record of driving positive financial gains in intensely competitive markets. Additional areas of expertise that drive tangible business results include…

Top-Tier Sales Performance

New Business Development

Relationship Management

Major Account Management

Agency Channel Management

Account Turnaround & Growth

Client Acquisition & Growth

Client Education & Training

Client Engagement Strategies

Competitive Market Positioning

Profit Margin Optimization

Product Development & Rollout

Professional Experience

CoreSource, Dublin, OH 2015 to Present

Client Manager

Joined the Dublin, Ohio office of CoreSource to focus on persistency, customer service levels and adding sources of additional revenue. In 2016, lead Client Managers within CoreSource with 110.7% Persistency and $93,790 in Upsales. Currently manage a dental consortium comprised of 18,000 employees of schools and universities in Ohio as well as many of the larger medical clients in the Ohio and Charlotte offices. Work closely with cross-functional teams in different regions.

Hondros Business College, Columbus, OH 2013 to Present

College of Business offering real world career training for adult-students looking to advance or start new careers.

Part Time, Faculty Adjunct

Teaching business college credit courses. In the classroom and online classroom structure.

Nippon Life of America, Columbus, OH 2012 to 2015

Regional Sales Manager

Joined the Group Health Insurance division of Nippon Life of Japan and played key role in developing the Central United States Market place. In addition, took over Southwest US in absence of VP in the region. This involved building target marketing to build on relationships with Japanese, Korean, Indian owned businesses and other businesses in large geographic area with diverse cultures. Develop and manage relationships with independent insurance agencies throughout the country. Create and implement marketing strategies, materials, and campaigns, in collaboration with corporate marketing department, to drive awareness and promote new products.

NATIONWIDE SPECIALTY HEALTH, Columbus, OH 2009 to 2012

Regional Sales Manager

Joined this incubator division of Nationwide Insurance and played key role in building it from a fledgling operation into a highly structured and competitive entity. This involved building the infrastructure and establishing systems, including the underwriting and quotation processes. Develop and manage relationships with independent insurance agencies throughout Ohio and Michigan. Create and implement marketing strategies, materials, and campaigns, in collaboration with corporate marketing department, to drive awareness and promote new products.

Turned around key strategic account, Ohio Health, which had an extremely low level of participation across its 12,000 member base. Increased business by 11.4% within the first year of taking over account.

Significantly improved satisfaction levels with multiple clients by working closely with billing administrative services vendor to identify problematic areas and implement improvements.

ANTHEM BLUE CROSS AND BLUE SHIELD, Worthington, OH 1996 to 2009

Account Executive

Developed and executed strategies for driving growth, profitability, and retention of group employee benefits business with clients and through network of brokers and consultants. Continually developed new client relationships and managed existing relationships with base of accounts. Provided ongoing product education to optimize enrollment and retention levels. Collaborated with internal teams in the delivery and closing of complex proposals. Monitored profit margins and budgets.

Consistently ranked as a top sales producer for both health customer sales and additional product sales. This included top tri-state regional rankings (KY, IN, OH) for multiple years based on production and consistency.

Grew book of business by more than 375% over tenure (from <$18 million to > $67 million).

Restored profitability and growth to stagnant customer relationships, achieving average annual growth of 8%-10%.

Consistently exceeded client retention goals, maintaining an average rate of 86% - 88% vs. company target objective of 84%.

Continually increased market visibility for product offerings through tenacious and disciplined networking at high-profile venues. Actively managed relationships with 52 suburban Chambers of Commerce and the Ohio Public Employees Consortium.

Solidified relationships through weekly meetings with major national groups such as Goodyear, Firestone, and Timken; worked collaboratively to develop strategies to increase employee participation and ensure optimal plan usage.

Set up online portal for accessing accounts and implemented functionality improvements to enhance the user portal experience.

Strengthened relationships with agents by setting up and facilitating meetings with underwriters to ensure that enrollments were processed in a timely and seamless fashion.

Educational Background

Master of Education, Integrated Business – Mount Vernon Nazarene University

Concentration in e-Learning and business; Public Educators Licensure Eligible

Bachelor of Business Administration – Mount Vernon Nazarene University

Certified Paralegal – American Institute of Paralegal Studies

Life, Accident & Health, and HMO Licensed – CE Compliant

Professional & Community Service Affiliations

Co-Chair, Hospitality, Memorial Tournament Women’s Board for Children’s Hospital

Volunteer, I Know I Can –College Federal Aid Applications

Technical Skills

Proficient with a variety of business software applications, including:

Microsoft Office: PowerPoint, Outlook, Excel, Access, Publisher

Salesforce.com, Lotus Notes, WIMBA, Blackboard, Moodle, Illuminate, Schoology

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