Customer Service Technical Support

Targeting Roles as:

PROGRAMMER SOFTWARE DEVELOPER WEB DEVELOPER

A dedicated technical professional with three years’ experience as a programmer and over five years’ experience encompassing various facets of web-based application development. Currently seeking an opportunity to apply previous skills and expertise to achieve company goals.

AREAS OF EXPERTISE

System Analysis & Design

Object-Oriented Design

Graphical User Interfaces

Database Modelling & Design

Data Structures & Algorithms

Customer Service

Change & Project Management

Data Encoding & Transmission

Troubleshooting

Web Development

Error Detection & Resolution

Communication

PROFESSIONAL EXPERIENCE

UX – Product Designer Software Solutions Integrated – Shelbyville, IL Jan. 2017 – Mar. 2017

Involved in every aspect of the product design process for Web sites, native applications, and printed reports.

Created design concepts, developed interactive prototypes, devised experiments, conducted usability tests, validated assumptions, and built applications.

Used human-centered design principals to produce high-quality visuals from concept to implementation.

Collaborated with team members and Product Managers to solve problems through experimentation and iteration to create innovative user-friendly products.

Programmer/Software Developer Software Solutions Integrated – Shelbyville, IL Dec. 2014 – Jan. 2017

Specialized in developing and maintaining software code to functional and technical specifications.

Developed technical specifications and documentation for code.

Recorded accurate work logs for software features that were developed and maintained.

Followed and maintained the company programming standards.

.NET Developer C.H.I. Overhead Doors – Arthur, IL July 2014 – Oct. 2014

Responsible for the development of applications, web forms and databases for both internal customers and employees, using Visual Basic and Visual Studio.

Communicated internally to develop webpages; maintained site layout and design, organized database tables to show information for over 385 sites, and much more.

Developed custom web forms for employees and worked on a yearlong project to develop and order entry program.

Technical Support Specialist Consolidated Communications – Charleston, IL Aug. 2012 – May 2013

Accountable for providing internal technical support for specialized hardware and software systems. Created and maintained a troubleshooting support procedure database for all employees.

Addressed all daily employee troubleshooting issues using e-mail and instant messaging.

Developed troubleshooting procedures, in collaboration with other departments, for employees to solve technical issues on their own before escalating problems to IT.

EDUCATION

Associate in Applied Science, Information Technology – Programming Lake Land College 2014

Major GPA: 3.7/4.0, Cumulative GPA: 3.0+/4.0, achieved the Academic Honors Award (2013)

Key Coursework: Java/C#/VB Programming, IT Project Management, Database Management, Web Development, Mobile Application Development, Advanced Web Page Design, System Design, Advanced Web Technologies

TECHNICAL PROFICIENCIES

Languages: Visual Basic / C#(.NET 4.0-4.5.2), ASP.NET, PHP, Java, TypeScript, JavaScript, HTML5, XML, CSS3, Sass, Less

Servers: Windows: IIS (5.1-7.0); Linux: Apache (HTTDP, Tomcat)

Web Tools: Angular 2, jQuery, Knockout JS, AJAX, REST, SOAP, JSON, Azure, Bootstrap

Databases: MSSQL, MySQL, phpMyAdmin, MS Access

Software: Visual Studio, Eclipse, Adobe(All), MS Office(All), Xampp, Wamp

Operating Systems: Windows (XP, Vista, 7, 8), Android, Linux (Ubuntu, Debian)

Networking: TCP/IP, SFTP, FTP

NOTABLE PROJECTS

PHP Project (Rural King) 2014

Designed, developed, and delivered working prototype for an online forklift repair form to replace paper version.

Website Development (ZsMusicAndSound.com, KeepsakeEngraving.com, OakLeafCWD.com) 2013 – 2014

Conducted extensive research into several businesses, identified which businesses could use a new website and contacted those businesses to sell web development services.

Utilized several web analytics services to optimize user analysis; identified user audience needs to apply the most compatible website marketing.

Designed websites to adapt to any screen width, focusing on mobile first responsive design; optimized graphic and code elements to minimize download time and created text-only webpage versions.

Used SEO best practices to optimize websites for search engine rankings.

VOLUNTEER EXPERIENCE

Computer Support Cam’s Computers – Charleston, IL 2007 – 2009

Performed hardware and software support, installation and PC maintenance; repaired, serviced and replaced parts, boards and equipment for several PC brands.

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