Margaret Maj-Stepien

847-***-**** ● acy6f9@r.postjobfree.com

APPROACH AND STYLE

Strong at identifying organizational needs, using strategic methodology, tactical approach and analytical thinking. Experienced in various leadership styles. Practicing innovation, efficiency, open communication, flexibility, productivity and process improvement. Productive and organized team player with take-charge approach. Autonomous and result-oriented. Organized, professional, personable and authentic.

Experienced and Trained in the Following

Project Management

Project Coordination

Process Improvement

Lean Six Sigma, Agile, CPM/CCPM Methodology

Change Management Methodology

Organizational Innovation

Organizational Effectiveness

Organizational Development

Management Consulting

Statistical and Gap Analysis/Research

Workflow, SOP, Policy Building

Competency Model

Job Analysis

Presentation Building/Delivery Business Writing

Interview Building/Delivery

Behavioral Interviewing

Talent Assessment

Curriculum Development

Instructional Design

Training Manual/Resource Guide

Leadership Development

Performance Management

Training and Development

Conflict Resolution

HR Legal Issues

Cross Function Collaboration

Employee/Customer Relations

Contract Negotiations

Budgeting

AP/AR

Event Planning

Bi-lingual/Polish

OSHA, HIPAA, Compliance

Word, Excel, Outlook, Access, PowerPoint, MS Project, Visio, SharePoint, SPSS, Qualitics, SurveyMonkey

Education

MA, Industrial and Organizational Psychology, Roosevelt University, Schaumburg, IL, 2016

BA, Psychology, Minor: Gerontology University of St. Francis, Joliet, IL. Magna Cum Laude, 2012

Office Information Processing Specialist, Oakton Community College, 2001

AA, General Business Studies, Oakton Community College, Des Plaines, IL 2000

Professional Experience

Project Analyst, Operations, Molina Health, Oakbrook, IL 2016 – Present

Management Consulting: Collaboration with Senior Leadership

Project Management: All stages of project life-cycle

Process analysis, documentation, and improvement (Lean Six Sigma, Agile, CPM/CCPM)

Leading multiple teams on various projects

Data analysis, reporting, and presentation

Assessment development

Department training

Formation of SOPs and Workflows

Contract and P&P analysis and revision

Work with Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook, SurveyMonkey

Strategy, Provider Operations Intern for AVP, Molina Health, Oakbrook, IL 2016

Management Consulting: Collaboration with Senior Leadership

Project Coordination: All stages of project life-cycle

Process analysis, documentation, and improvement (Lean Six Sigma, Agile, CPM/CCPM)

Coordinating multiple teams on various projects

Data analysis, reporting, and presentation

Formation of SOPs and Workflows

Contract and P&P analysis and revision

Work with Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook,

Administration, Optimal Health & Wellness, Shorewood, IL 2015-2016

Project Coordination

Process Improvement

Organizational Innovation

Management Consulting

Cross Function Collaboration

Employee/Customer Relations

OSHA, HIPAA, Compliance

Work with Word, Excel, Outlook, E-Thomas

Assessment and Leadership Development Intern, Vaya Group, Aurora, IL 2015

Management Consulting: Collaboration with Senior Leadership

Project Coordination: All stages of project life-cycle

Process analysis, documentation, and improvement

Data analysis, reporting and presentation

Competency Model

Presentation building and delivery

Job Analysis

Interview building and delivery

Behavioral interviewing/Talent assessment

Assessment development

Training Manual / Resource Guide

Leadership Development materials

Work with Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook, Access, SurveyMonkey

Office Manager, MeadowLake Dental, Aurora, IL 2014

Office Assistant, Family Health Chiropractic, Joliet, IL 2007-2008

Office Manager, Chicagoland Health Inc., Bloomingdale, IL 1998-2007

Business Manager, 21st Century Painting, Hoffman Estates, IL 2001-2005

Office Assistant, Plastic and Reconstructive Surgery, Chicago, IL 2000-2001

Administrative Assistant, SUSCO Manufacturing Co., Chicago, IL 1995-1997

Volunteer Experience

Board President, Windsor Ridge Condominium Association, Joliet, IL 2011- Present

Project Manager, OECC at Roosevelt University, Schaumburg, IL 2014

Class Director and Activity Planner, Holy Cross Polish Education, Joliet, IL 2010- 2014

Volunteer, Champion Youth Outreach, Channahon, IL 2011- 2013

Volunteer, Thomas Jefferson Elementary School (Plainfield District), Joliet, IL 2008- 2014

Activities, Affiliations, Certificates, and Interests

Research Thesis on Effects of Feedback 2014-2015

Flawless Consulting Skills Training 2015

RIOPA Consulting Challenge Participant 2013

Delta Epsilon Sigma National Scholastic Honor Society 2011

President of Psi Chi International Honor Society in Psychology, USF 2011

Commencement Invocation Prayer Speaker, USF 2012

Roosevelt University Industrial & Organizational Psychology Association member (RIOPA)

Division 14, American Psychological Association, member 2011-2014

American Counseling Association, member 2011-2014

Illinois Psychology Association, member 2011-2012

Follows Society for Industrial & Organizational Psychology (SIOP)

Follows International Society for Performance Improvement

Follows Psychology in Human Resources Group

Follows World Café Group

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