Customer Service Administrative Assistant
Resume:
ADRIANNE H.
Phoenix, AZ *****
acy6ep@r.postjobfree.com
RELATED SKILLS/QUALIFICATIONS
*Computer: Microsoft Office (Word, Excel, Outlook), Google (docs, sheets, pics), Adobe, Wordpress, InfusionSoft, Kickserv, Delphi, SAP
*Very Strong Presentation/Communication (strong verbal, written, active listening)
*Excellent Public Relations and Customer Service skills
*Extremely well-organized; able to multi-task and prioritize
*Reliable, focused, self-directed/self-motivated, fast learner
EMPLOYMENT HISTORY
Feb. 2015- REGIONAL SERVICE COORDINATOR; Thoreau Services, Inc, Los Angeles, CA
Nov. 2015 *Coordinate 3rd party services for 85+ Sephora accounts across the country.
*Customer Service/Follow up phone calls.
*Creating/distributing work orders.
*Train/educate vendors and clients on processes, procedures and policies.
*Assist account manager.
Oct. 2005- EVENTS COORDINATOR/SPORTS ENTERTAINMENT; Artemis Events, Inc, Redondo Beach, CA.
(FREELANCE)
Present *Personal and administrative assistant to the CEO.
*Coordinate events (on-site contact and in office).
*Manage flow at special events/professional sporting events.
*Conduct/facilitate production meetings.
*Entertainment Floor/Stage Manager: anthem, segments, time-outs, pre-game, post game, etc…
*Oversee distribution of communicative devices (walkies, headsets, mics, etc…) and equipment.
Oct. 2003- SALON CONSULTANT/OUTSIDE SALES; RON WILSON & ASSOC., Minden, NV.
May 2005 *Service existing accounts; personally visit them, provide, coordinate, and facilitate educational classes; support and present retail promotions; introduce new products. (East Bay Territory)
*Obtain and develop new accounts with new product lines/prospecting/cold calling.
*Teach product knowledge classes to salons, beauty warehouses, and cosmetology schools.
May 2002- SALES/CONFERENCE CENTER MANAGER; HILTON HOTELS, Oakland, CA.
April 2003 *Generate, solicit, book and maintain hotel business, by selling and promoting meeting space.
*Establish rapport with and entertain meeting planners and clients.
*Coordinate assigned company or group meeting with 25-75 room nights.
*Conduct property site tours, maximize revenue by selling all facets of the hotel.
*Gather, organize and present both written and verbal information regarding specific requirements of clients’ events.
*Admin.: Access, input and maintain data and active files in Delphi System.
June 2001- PUBLIC/CUSTOMER REL. DIRECTOR; HAYWARD MITSUBISHI, Hayward, CA.
April 2002 *Personal and administrative assistant to the General Manager.
*CSI (Customer Satisfaction) Director.
*Direct customer contact (daily phone/appointment, problem solving, sales, etc…).
*Organize and advertise dealership promotions and specials.
*Sales Assistant (Assist sales dept. with customer accounts and concerns).
EDUCATION UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, California
Communications, Bachelor of Arts Degree
Contact this candidate