Customer Service Manager

suneet Khurana

**** *. ******* ****** *** # **

**************@*****.***

Home: 323-***-****

Cell: 310-***-****

Profile:

Over Eight years of experience in dealing with various DHS functions in four different locations. Have general management experience, good people management skills, and ability to train others. I am meticulous in all my work, and always seek to improve upon existing processes. I have had three promotions as a result of my performance. Have handled people issues with ease and always smiling. Listen to there problems and give them ideas and solutions on how to tackle the problems Education:

B.S In Hospitality Management from California State Polytechnic University, Pomona, CA. Experience:

2013-2015

Shalimar Cuisine of India

ASSISTANT MANAGER

Overseas the inventory and ordering the food and supplies, optimize profits, and ensure that guests are satisfied with the dining experience.

Responsible for ensuring that all financial ( invoice,reporting) and personel/payroll related administrative duties are completed accurately, on time and in accordance with company policy and procedures. 2012-2013

Self employed part time in the business of Immigration. 2008-2009: Well's Fargo Bank. Los Angeles, CA

Personal Banker

Help Customer with Loans, Lines Of Credit, Home Loans, Equity, Credit Cards and Consolidation Of Debt

Open New Accounts and help with set up on line banking and Bill Pay.

Answer questions and any issues on Fees and Interest Rates.

Offer Products and Services that meets there daily needs.

Worked as team and kept the name of the bank and its reputation on top.

Always kept on top with the news and happenings with the competitors.

Handled all books and kept logs and journals and customers information confidential. 2004-2007: CMI Management Inc. Los Angeles, CA

Quality Control Inspector:

Worked as a QCI doing quality checks for Mail Room, Data Entry, Records and Fees Departments.

Ensure that the work is performed according to the policies and procedures set forth by the company.

Observations and Deficiencies are issued to the departments if the policies and procedures are not followed.

Worked as a team with the fellow QCI and held meetings on weekly or monthly basis for follow up and report all the findings to the upper management to take appropriate actions.

Recognitions and Certificates are given for job well done in a timely manner. 1998-2004: CMSE Inc. Houston, TX

Mail Room Supervisor / QCI

Worked as a Supervisor and handled a staff of eight clerks in ensuring that the mail is processed accordingly and distributed to the departments in a timely manner.

Kept extensive logs for accountability purposes and handled complaints with ease and made sure that the customer is satisfied.

Detailed to Chicago and Dallas for special assignments and helped with backlogs and returned to Houston after completing the assigned task.

Promoted to QCI and later transferred to Los Angeles. 1991-1998: Taco Bell Corporation

Restaurant General Manager

Managed a staff of 15-24 employees with two assistant and one shift leader.

Trained the staff on Customer service and on handling complaints with professionalism.

Greet the customer with the names whenever possible. Always suggest new items and promote the higher selling items to buy.

Always made sure that the supervisor is aware of new promotions and that the staff is trained the proper way before the product is rolled out.

Open door policy for the staff with issues or concerns are always welcome.

Discuss with the assistant the schedules and post the schedule well in advance.

Worked on paperwork and turned all the paperwork on time to the head office.

Service with a Smile.

Hiring and training staff with the appropriate documents and made sure that the staff/management understands the policies and procedures.

Handled evaluations with ease. Started with positive reinforcements and then blended the weaknesses and reminded that there is always room for improvement. Hobbies:

Reading Business Magazine, Music, Traveling, watching movies and playing sports. Foreign Languages:

Hindi and Punjabi

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