Gina M. Brown

**** ********* **** * *****, MD *0785 r acy6ca@r.postjobfree.com r 202-***-****

Accounting Accounts Receivable Collections Customer Service

Dedicated professional with more than 20 years of extensive accounts receivable, billing and collections experience. Proven ability Demonstrates ability to manage tasks and deliverables and complete multiple competing priorities within budget and on time. Displays positive attitude, attention to detail and excellent verbal and written communications skills. Demonstrates good judgment in determining most appropriate action for successful completion of tasks. Ensures confidentiality, accuracy and the ability to succeed in a fast-paced environment. Seeking new opportunities in the accounting field or similar profession.

Core Competencies

Microsoft Office Suite Applications, (Word, Excel, Lotus Notes, Outlook,Quickbooks, and Xactimate software )

Certifications

Principles of Accounting

Prince Georges Community College – Largo, MD

Professional Experience

Customer Account Executive February 2016 – Present

ABC Supply Company Cheverly MD

Analyze customer requirement and promote appropriate company products.

Maintain effective relationships with company personnel and customers.

Design and maintain account plans for customers with appropriate milestones and timeframes..

Manage all customer communication through telephone calls and emails..

Coordinate with various departmental personnel and resolve customer issues. .

Administer efficient payment process and provide appropriate credit card details.

Reviews Accounts Receivable aging to identify past due accounts before proceeding with collection calls, composing and sending notices to obtain outstanding payments owed.

Make decisions to elevate accounts to management for legal and collections preparation.

Notarize Lien waivers for customers when needed.

South River Restoration September 2014 – February 2016

Accounts Receivable/Collections Representative Largo, MD

Ensures compliance with company billing policies. Follow ups, collects, and allocates payments.

Reconciliation of customer disputes pertaining to past due payments.

Reconcile accounts and monitor customer account details for non payments.

Informs the Controller as required to maintain accurate accounts receivable customer files.

Liaises with clients to investigate and resolve client queries.

Effectively managed portfolios of approximately 800 customers and insurance company accounts and monitored payment terms to minimize going into default.

Monthly meetings with Credit Manager and Controller to discuss problem accounts and offer recommendations on ways to improve collections procedures.

Customer Service Philosophy and create customer cheerleaders for all contact with customers.

George R. Ruhl & Son October 2013 – September 2014

Accounts Receivable/Collections Representative Columbia, MD

Monitored and maintained assigned accounts for one of the largest property management collection agencies of Fortune 500 companies in addition to smaller property management establishments nationwide.

Reconciliation of customer disputes pertaining to past due payments.

Enlisted efforts of company Attorney to expedite the collection of customers’ delinquent account payments.

Prepared monthly reports to accurately reflect delinquent accounts, indicate reasons for non-payment and document collection efforts. Apply payments, scan and deposit checks

Efficiently managed high volume incoming calls consisting of customers past due accounts.

The Matworks Co. December 2012 – October 2013

Account Manager/Collections Specialist Laurel, MD

Hired on directly after completing a contract assignment.

Handled customer inquiries from information request to product availability price quote, order status and changes.

Order entry and tracking of shipments.

Compiled account procedures and data.

Completed other projects as assigned.

Collection calls and correspondence in a fast paced, goal oriented collection department.

Resolved client discrepancies.

Communicate and follow up with sales department regarding customer accounts .

Posted insurance payments using journal entry ledgers and managed accounts payable/receivable to ensure payments were up to date.

AscendOne May 2011 – September 2012

Creditor Operations Associate Columbia, MD

Maintain the integrity and validation of the DMP and DSP data base used to house creditor information and support creditor transaction processing including creditors database and portal.

Resolve new accounts/for DMP and DSP plan ensuring timely addition for new client accounts.

Research and update creditor information change request.

Establish excellent rapport with creditor and clients to maintain the utmost professionalism in communications.

Summits power of attorney request for both clients and creditors.

Ensures all work performed is handled within the established guidelines for productions and quality while providing complete, accurate and courteous service.

Credit/Collections Specialist November 2002 – December 2010

Frank Parsons Paper Company Hanover, MD

Independently managed U.S. government and business accounts, reviewed transactions for accuracy, prepared posting entries and minimized losses.

Played key role in negotiating with various private sectors and government agencies to ensure credit term compliance with company policy.

Conducted meetings with senior level management to present compiled data regarding financial stability of the company’s revenue in the current economic conditions.

Monitored, analyzed and assessed customer portfolios to determine creditworthiness of accounts.

Closely examined problematic sales orders to determine if agencies or companies exceeded their credit limit before contacting customers and implementing terms and schedules for delinquency repayments.

Successfully assisted customers in obtaining credit approvals totaling $50k and monitored account balances to determine if discrepancies were present in the general/subsidiary ledger or the journal batch.

Served as liaison to sales representatives at numerous store locations throughout the U.S. in addition to working with company Attorney to identify when delinquent accounts required third party collection efforts.

Education

Prince Georges Community College - Business Management

Contact this candidate