Customer Service Human Resource

Shellie Hatfield

**** ********** ****, ****** ******, KY 40328

Home: 859-***-**** Cell: 606-***-**** - ******************@*****.***

Professional Summary

Goal-oriented shipping/warehouse supervisor dedicated to high levels of customer

Satisfaction. Meeting aggressive business goals. Company oriented and strong

minded with specialized knowledge in shipping/ warehouse supervisor.

Dedicated shipping/warehouse supervisor with 8 years of experience combining

management and customer service expertise in automotive and cabinetwork.

Seeking a position in Shipping/Warehouse Supervisor in a fast growth company.

Skills

Administration and Management Time Management

Customer and Personal Service Monitoring

Judgment and Decision Making Negotiation

Computers and Electronics Troubleshooting

Equipment Maintenance Critical Thinking

Transportation Complex Problem Solving

Coordination

Experience

10/2013 to Present Shipping/Warehouse Supervisor

Wilbert Plastic Service - Lebanon, KY

Logistics

Manage daily operation of shipping, warehouse and multiple employees.

Train shipping department personnel in roles or responsibilities regarding logistics strategies.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials to ensure proper shipment of goods.

Determine shipping methods, routes, or rates for materials to be shipped.

Oversee all outbound shipments for entire company.

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services

Determine shipping methods, routes, or rates for materials to be shipped. Meeting or talking with major package carriers (Conway, XPO etc.) LTL providers to negotiate rate plans.

Customer service with Ford (daily bases) answer telephone calls & e-mails to insure shipment and cycle losses in a JIT manner.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Oversee vacation & paid time off.

Monthly inventory

Forklift maintained (daily checks, schedule service, safety & training)

Complete forms in accordance with company procedures.

Design floor plans for warehouse operations.

07/2012 to 10/2013 Light Truck Delivery Services Drivers/Labor

PDCI Automotive - Lebanon, KY

Labor/Driver

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.

Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as warehouse and customer.

07/2003 to 09/2008 Shipping/Receiving Supervisors

3B Inc. - Danville, KY

Logistics

Train shipping department personnel in roles or responsibilities regarding global logistics strategies.

Manage daily operation of shipping and multiple employees

Design floor plans for warehouse operations.

Forklift maintained (daily checks, schedule service, safety & training)

Complete forms in accordance with company procedures.

Oversee all outbound shipments for entire company.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials to ensure proper shipment of goods.

Resolve problems concerning transportation, logistics systems, imports or

exports, or customer issues.

05/1999 to 04/2003 Transportation Manager

Rowland Trucking - Waynesburg, KY

Owned & operated three semi-tractor/trailers

Owned & operated a 24 foot box truck

Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.

Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

08/1994 to 01/2000 Owner

Construction Clean-Up - Waynesburg, KY

Finally clean-up of new construction before it was turned over to the owner.

Removing debris from construction

Education

05/1985 Harrodsburg High School - Harrodsburg, KY

High School Diploma: Basic

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