Lorrie Marks

Application Administrator, Business Analyst, Data Analyst

Cell: 484-***-****

acy6a3@r.postjobfree.com

I'm a well-rounded and dedicated IT Professional who will bring your organization:

Full SDLC experience. Agile and Waterfall methods, Scrum, Change Control, UAT and Regression Testing

Salesforce Administrator experience

Software Application Administrator experience

Business Analyst experience

Data Analyst and Ad-hoc Reporting skills

Government Regulatory Compliance experience

Customer Support and Training skills

Government contracts, RFP and FAR experience

Energy Industry, Health Care Industry, and Supply Chain Management experience

Application Administrator, Business Analyst, Crothall Healthcare, March 2016 - Present

Sceris/AnyDoc Application Administrator. Business Analyst. Second-Level User Support. Application Support for various in-house tools.

System Administration: Account creation, role-based security, reporting, system auditing, monitoring. Second-Level Support. Subject Matter Expert. Vendor relationship management. CCRB (Change Control Review Board). System upgrades.

Business Analyst: Investigate user needs and goals. Translate them into functional requirements leading to a robust, customized, and optimized solution that they actually want to use. Gain understanding of workflows, policies, and procedures to understand development constraints aiding in the best possible design solution. "Client-facing" as well as "Technical Resource" skills. Managing customer expectations while maintaining a customer service mindset. Project Management (ie: keep the project moving and on-time to meet milestones). Developed User Acceptance Testing Scripts and tracked results. Created User Guides, Tech Notes and SOPs. Provided User Training.

eData/eDataFeed/DataViewer/Data Snapshot Administrator, Salesforce Administrator, Client Manager; PJM Interconnection, July 2010 – November 2015

SME (Subject Matter Expert) and Software Application Administrator supporting multiple software applications that utility companies use to schedule electricity transfers across the grid. Energy Traders also use this software to transact business on the electricity "stock" market.

Application Administrator -Account creation, role-based security, reporting, system auditing, monitoring. Second-level hotline support.

Troubleshot energy schedules and transmission reservations, ramp reservations, data string templates, xml wireless browser data uploads, and upstream data transfers to the eTools I supported. Did ad-hoc reporting, and manually updated production databases when necessary.

Sat on a Change Control Review Board. Approved proposed software changes and timing of work.

Business Analyst and Project Management duties. Jira and Confluence were the tracking/scheduling tools used. Developed Technical and Functional Specs. Created User Guides and Tech Notes for Support Staff.

Developed User Acceptance and Regression Testing Scripts. Tracked results and participated in testing.

Government Regulatory Compliance and Quality Project Coordinator were additional duties I volunteered to assume while in the Transmission Service Department.

Completed the Salesforce Administrator 201 course to fulfill my role as backup Salesforce Administrator. Duties include adding/moving fields, adjusting profile security, creating workflows, and producing dashboard reports. I am familiar with web to case and chat to case.

Completed a Salesforce 201 and Developer 401 course. Also picked up Git, Git Hub and Git BASH. Completed an HTML5 and CSS with Java Script and Apex Web Developer class at St. Joeseph’s University.

Data/Reporting Analyst, Chemical Sourcing, Customer Accounts Rep; Haas TCM, May 2008 – March 2009

Wrote complex SQL queries to access Oracle databases via TOAD to create strategic and ad-hoc reports for the Purchasing Group Manager, the Director of Sourcing, and the Chief Financial Officer.

Used pivot tables and vlookups in Excel to analyze their purchasing history and mine the data for customer and supplier trends.

Prepared and advertised Requests for Bids on sourced chemicals. Tabulated results and awarded supplier contracts.

Government Accounts Mgr, New Business Mgr; Tri-Force Consulting Services Inc. March 2007 – May 2008

Developed a government marketing program from the ground floor up.

Found opportunities and responded to RFPs.

Traveled to DC to meet with contracting officers.

Wrote the winning proposal that won Tri-Force a contract with the City of Philadelphia Prison System in January 2008. The base contract plus the follow-on contracts added up to over $1 million in revenue for Tri-Force Consulting.

Won open-ended, five-year staffing contracts with the Delaware Department of Transportation, the State of Delaware Department of Technology and Information, and the State of Delaware Division of Revenue.

AS400 Data Center Operator; Affiliated Computer Services (at Glaxo-Smith-Klein), February 2006 – March 2007

Monitored and supported AS400, Windows, Sun, and Unix servers in a virtual/global department setup.

Followed SOPs to inform correct resource when an application or batch job failed.

Followed SOPs to contact break/fix for hardware issues.

Restarted systems and servers as needed.

Repaired and performed Net Backup full system saves.

Monitored physical environment for multiple computer rooms, including temperature, power, humidity and fire suppression systems.

AS400 Data Center Operator; Birds Eye Foods, March 2003 – February 2006

Monitored four AS400 systems, and approximately 60 Windows NT/2000 systems.

Monitored corporate headquarters and all remote processing plants as the sole employee on second shift.

Performed system backups using CA Arcserve/Brightstore and BRMS.

Provided off-hours help-desk support to remote sites.

Consultant Advisor II / Computer Operations Supervisor; Cornell University, March 1998 – September 2001

Hired as a Computer Operator at the high-energy particle physics lab.

Supported the capture of live data from the Synchrotron to the disk and tape archive system.

Performed backups, ran batch jobs, and supported users in a VAX and UNIX environment.

Promoted to Computer Operations Supervisor; held this role for six months before being promoted again to Consultant Advisor II with the working title of Service Coordinator.

As Service Coordinator, I created a help desk and acted as an interface between the lab community and the Computer Department for computer service. I also filled in as Computer Operations Supervisor when needed.

Education:

State University of New York, AAS, Computer Information Systems 2000. SSRS class, Global Knowlege, 2012. Smart Grid certificate, University of Bismark 2013. Salesforce Admin 210, Developer 401, Creating Mobile Apps With HTML5, St Joseph's University, 2016. Intermediate SQL, St. Joseph's University, 2017.

Activities and Societies: Phi Theta Kappa, National Honor Society of Jr. Colleges -Vice President 1999; President 2000.

Contact this candidate